75% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
80% lettings fee satisfaction
Jun 25,2012
Jun 25,2012
6
people found
this helpful
this helpful
This was the first time I'd let my property I expected the letting agent to properly check references, carry out routine inspections and keep me updated on anything. Sadly, they never get back with answers in a suitable timescale or with any suitable answer. Emails are ignored for days if not over a week. I don't get replies to urgent questions.
Don't do what they're paid for, unreliable and unprofessional. Awful customer service. Paid for a fully managed service at my property as I live some distance away.
When repairs were necessary due to the last tenant causing damage M&Co failed to obtain more than 1 quote as requested and despite continual emails, ultimately only provided 2! The security deposit has never been returned - tenant moved out in Spring this year - nothing has been done to secure the release from the DPS or start a single claim process and continually fail to try and contact the ex-tenant. Absolutely awful service.
Would definitely not use again
Don't do what they're paid for, unreliable and unprofessional. Awful customer service. Paid for a fully managed service at my property as I live some distance away.
When repairs were necessary due to the last tenant causing damage M&Co failed to obtain more than 1 quote as requested and despite continual emails, ultimately only provided 2! The security deposit has never been returned - tenant moved out in Spring this year - nothing has been done to secure the release from the DPS or start a single claim process and continually fail to try and contact the ex-tenant. Absolutely awful service.
Would definitely not use again
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Latest Reviews
2nd Mar 2021
reviewed by 'Mrs'
16th Jan 2020
reviewed by 'Tiffany'
10th May 2018
reviewed by 'Rui'
10th Oct 2017
reviewed by 'Andy19'
7th Oct 2017
reviewed by 'Maria'
21st Jul 2017
reviewed by 'Sean'
Opening Hours
Address
Martin & Co
145 Brighton Road
Croydon
Greater London
CR2 6EF
0208 6888565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £0 | £0 |
| Lettings | 0% | 80% | £850 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 02,2021
Mar 02,2021
0
people found
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Just want to share my experience with Martine &co croydon am a letting a property from them the process was smooth and easy everyone know what going on every you call to speck to someone and that was brilliant very straight forward.. thank you so ...
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Jan 16,2020
Jan 16,2020
0
people found
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I've been a landlord for 20 years and have never ever received such amazing service. I surprise even myself by writing that! These guys are the real deal!
Nicholas Pett at South Croydon branch always goes above and beyond. I highly recommend Martin & Co. As a ...
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May 10,2018
May 10,2018
0
people found
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I would like to tell that it was a great pleasure to work with all the members of this agency, very helpful people, for me it was the best experience!!!
Especially my big thank you for Rugile and Aimy
TOP PEOPLE
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Comment on agent fees
Good
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May 11, 2018
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(1)
Rui,
Thank you for your kind comments. We do hope you will be very happy in your new home.
Peter Brown
Director ...
Oct 10,2017
Oct 10,2017
0
people found
this helpful
this helpful
I had recently experienced the break up of my marriage and was forced into leaving the family home and looking for a flat to rent. As an inexperienced tenant I needed guiding in the process. Karolina at Martin & co was exceptional, on turning up at ...
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Comment on agent fees
Good
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Oct 07,2017
Oct 07,2017
0
people found
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Good afternoon karolina
we are very happy with the property
we thank you
for all your help and hard work
and been professional ,
and making us happy to found
a beautiful place we can call home .
kind regards
Maria & Augusto...
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Comment on agent fees
Very good
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Jul 21,2017
Jul 21,2017
1
people found
this helpful
this helpful
This is a letter I wrote some time ago about Martin & Co in Croydon. Martin & Co's head office are also liars and never use them.
This is what happened to our property rented to them:
FAO: Carrie-Anne Heath
I refer to your email dated 18th ...
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Comment on agent fees
Bad
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Jul 21, 2017
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(1)
Mr Duffy
I am sorry to learn you had a very bad experience with Martin & Co Croydon.
I am also rather surprised at the content of your posting however as my business partner Paul Maruna and I have been the franchisees of Martin & Co Croydon since November 2009. Susan and Samantha Hall who you refer to in your review have had no involvement in the business since then. We have not dealt with and have no record of you or your property. We run a very successful business which has grown exponenti ...
Aug 21,2013
Aug 21,2013
3
people found
this helpful
this helpful
Absolutely terrible. Horrific organisation skills and completely at a loss when it comes to managing a property. They do not act as if they are part of the team of "landlord, tenant, estate agents" they act as their own entity trying to be involved in ...
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Nov 12, 2014
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(1)
Unfortunately by leaving an anonymous review this person has not given us the opportunity to address the points they have raised specifically. It must be remembered that we have a duty of care to the tenant but ultimately the landlord is our client. We do not have a mandate to undertake expensive works without a landlord's consent and this can be frustrating for us and tenants at times. In extreme cases tenants have recourse via the local authority.
We are members of the Association of Res ...
May 21,2013
May 21,2013
7
people found
this helpful
this helpful
I would strongly warn both tenants and landlords before using Martin & Co Croydon. From day one the service has been poor. After a string of lies, like the property being painted (it wasnt), i had to deal with a mice infestation (which they knew as ...
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Feb 04, 2014
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P.S. she is also currently in arrears with her rent..... ...
Mar 19,2013
Mar 19,2013
1
people found
this helpful
this helpful
Was very impressed by the services of Martin an Co when letting my property. They had lots more viewings than the other agent, are very good with feedback and are a friendly team. Also very quick and helpful at helping to arrange or suggest contracters ...
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Jun 25,2012
Jun 25,2012
6
people found
this helpful
this helpful
This was the first time I'd let my property I expected the letting agent to properly check references, carry out routine inspections and keep me updated on anything. Sadly, they never get back with answers in a suitable timescale or with any suitable answer. Emails ...
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Jan 08, 2013
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(1)
We are sorry to learn that we have had an unhappy client and would have hoped they could have raised their concerns with us directly rather than anonymously via this web-site. We are always here, visible, approachable and accountable.
Firstly, we are members of ARLA, the Ombudsman scheme for Letting Agents and the Safe Agent Scheme all of which are voluntary. The Ombudsman Scheme provides for financial redress in the event of a complaint, so we evidently take our responsibilities as a profes ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Firstly, we are members of ARLA, the Ombudsman scheme for Letting Agents and the Safe Agent Scheme all of which are voluntary. The Ombudsman Scheme provides for financial redress in the event of a complaint, so we evidently take our responsibilities as a professional letting agent very seriously.
Secondly, all our tenants are properly referenced through a large, reputable independant tenant referencing agency.
Thirdly, sadly it is impossible to comment on the particular details of this case, however our business has grown exponentially year on year, largely by recommendations from very satisfied existing clents.
Paul Maruna & Peter Brown
Proprietors
Martin & Co Croydon