Manning Stainton
Moortown Lettings, Leeds, LS17
4.8/5, 1145 reviews
97% recommended
86% lettings valuation accuracy
90% lettings fee satisfaction

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“I rented a property from Manning Stainton for 12 months and ......”

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Oct 18,2017
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By: 'Disgruntled'
Oct 18,2017
6 people found
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I rented a property from Manning Stainton for 12 months and had a series of issues with a number of staff members (I will happily provide details of these employees to the management at Manning Stainton eg Mark Manning if requested!!!). Before I moved in people failed to get back to me with requested information eg about the furniture included in the letting. The bathroom sink was broken by the previous tenant (it had a crack and hole in the basin and could not be used). I was assured that it would be fixed before I moved in but it took a couple of months for the sink to be replaced! One of my windows broke on the first day of the tenancy - a hinge broke and the window would not fit back into the frame leading to a hole big enough to stick several fingers through. This lead to horrendous traffic noise and to air pollution, rain, cold air and insects entering the property - I had real trouble sleeping in the flat and resorted to packing the gap with kitchen roll, masking tape and to wearing ear plugs! I informed people of this issue on the first day of the tenancy and several times thereafter - someone came out to look at it AFTER A FEW MONTHS and managed to 'lock it into position' but with the gap left in place. They entered the property while I was at work (which was fine as I'd granted permission) and they said in a text "I had to enter the property as the window looked dangerous from the outside" apparently it could have blown in in a gust of wind and killed someone!!!! After a whole year this problem was not fixed (which is unacceptable and inexcusable!). My toilet seat needed replacing (it was ancient and the rubber pads which rested on the toilet bowl had perished, resulting in strain on the plastic fittings which ultimately snapped. This was reported many times over several months and nothing was done at all! My microwave (literally from the 1970s or 80s) broke months before the end of the tenancy and was not fixed or replaced. My cooker stopped working around a month before the end of the tenancy and was not addressed leaving me with no cooking facilities at all!!!! To cap it all of it took 55 days to return my deposit to me. I am genuinely appalled by the lack of communication I've had with staff members (including 2 designated property managers) and with the total lack of maintenance carried out at the property. Rant over.
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By: Mark Manning
Oct 20, 2017
We're sorry to hear about your experience, so we can look into this further for you, please can you email us [email protected]

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Latest Reviews

View all Reviews 1145
18th Nov 2024
reviewed by 'khloe'
“Manning Stainton wasted our time on three separate occasions when viewing a property with them. We arranged to view this ......”
28th Jun 2024
reviewed by 'Jo Be'
“Since John has taken over management of my properties, nothing is too much trouble, and any issues are quickly in ......”
22nd Jun 2024
reviewed by 'Kirsty'
“Poor, lies, rudeness & a whole lot more. Disgusting zero service estate agent.Don’t help unless ‘fully managed tenancy’Have ......”
11th Mar 2024
reviewed by 'JEN'
“The most awful, should crushing, mentally nauseating experience ever. She lied and gaslit me and my husband into thinking we ......”
16th Jun 2023
reviewed by 'Jack'
“The Manning Stainton team has been incredibly helpful during my time at the property. I have rented from them for ......”
16th Jun 2023
reviewed by 'Katie W'
“Taleb has been wonderful - definitely one of the best people we have worked with at Manning. He provides timely ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:45 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: 11:00 - 15:00
Address

Manning Stainton
9 Allerton Avenue
Moortown,Leeds
West Yorkshire
LS17 6RE
0113 236 9888

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 86% 90% £350 £3,500
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498 8 565 27 7 0 6 0 31 3
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“Wasted our time...”

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Nov 18,2024
Minithumbdown
By: 'khloe'
Nov 18,2024
0 people found
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Manning Stainton wasted our time on three separate occasions when viewing a property with them. We arranged to view this property on a Saturday initially and made the hour long bus journey to it. When we arrived at the property, the letting agent was unable ...
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“Very highly recommended...”

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Jun 28,2024
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John
By: 'Jo Be'
Jun 28,2024
0 people found
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Since John has taken over management of my properties, nothing is too much trouble, and any issues are quickly in hand. He has a contractor for anything & everything. Great practical property/construction knowledge. No matter what the challenge, a fix is soon found. I've never ...
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“Poor, lies, rudeness & a whole lot more. Di......”

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Jun 22,2024
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By: 'Kirsty'
Jun 22,2024
1 people found
this helpful
Poor, lies, rudeness & a whole lot more. Disgusting zero service estate agent. Don’t help unless ‘fully managed tenancy’ Have no clue about the real world, late for appointments, lie about key collections, don’t ask landlord permission to do a viewing, A few but ...
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“Disgustingly rude, condescending and difficult to work with...”

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Mar 11,2024
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Shameela
By: 'JEN'
Mar 11,2024
1 people found
this helpful
The most awful, should crushing, mentally nauseating experience ever. She lied and gaslit me and my husband into thinking we didn't request for something we actually tree requested. She shouted at me on the phone because I asked her to fix something with a legal ...
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“Incredibly Helpful...”

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Jun 16,2023
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Taleb
By: 'Jack'
Jun 16,2023
0 people found
this helpful
The Manning Stainton team has been incredibly helpful during my time at the property. I have rented from them for the past 12 months and they have always been very quick to respond to my queries. In particular, Taleb​ Almohammad has provided an exceptional service to ...
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“Taleb has been wonderful - definitely one of ......”

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Jun 16,2023
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Taleb
By: 'Katie W'
Jun 16,2023
0 people found
this helpful
Taleb has been wonderful - definitely one of the best people we have worked with at Manning. He provides timely updates to ensure we are on the same page with our tenant and communicates in a friendly yet concise manner. He is an excellent Property ...
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“Manning Stainton is a highly professional and......”

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May 26,2023
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Taleb
By: 'Kambiz'
May 26,2023
0 people found
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Manning Stainton is a highly professional and supportive letting agency. I am really happy with their prompt and honest services, and I highly recommend them....
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“Great support from Taleb our new property man......”

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May 22,2023
Minithumbup
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Taleb
By: 'Fiona Woodall'
May 22,2023
0 people found
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Great support from Taleb our new property manager. Always gets back to me with updates and keeps in regular contact. Thanks Taleb!...
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“Catherine was amazing. So quick and lovely. M......”

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Apr 27,2023
Minithumbup
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Catherine
By: 'Hannah'
Apr 27,2023
0 people found
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Catherine was amazing. So quick and lovely. Moved from London back to Yorkshire with ease. A real pleasure. Thankyou again....
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“We have recently moved into a new apartment i......”

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Apr 18,2023
Minithumbup
By: 'Adriaan van den Berg'
Apr 18,2023
0 people found
this helpful
We have recently moved into a new apartment in Moortown. Harvey, has been supporting us getting into the apartment and resolving some minor issues in the place. Harvey has been very helpful, responding really quickly and keeping us informed throughout the process. We have really ...
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“Taleb Almohammad - Professional and Courteous...”

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Apr 18,2023
Minithumbup
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Taleb
By: 'Maggy'
Apr 18,2023
1 people found
this helpful
Taleb Almohammad recently became my Property Manager and has already inspected both of my properties to familiarise himself with them meaning he can discuss issues with me and offer sound advice. He is very professional, courteous and a good listener quickly grasping the points I ...
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“Catherine​ Downs has been super friendly and ......”

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Apr 13,2023
Minithumbup
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Catherine
By: 'Phoebe'
Apr 13,2023
0 people found
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Catherine​ Downs has been super friendly and easy to approach! I’ve lived in quite a few rental properties in Leeds since 2015 and Catherine has been the most professional estate agent i’ve dealt with in all that time - always replies to emails quickly ...
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“Job well done....”

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Apr 07,2023
Minithumbup
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Catherine
By: 'KB'
Apr 07,2023
0 people found
this helpful
I was very happy with the way that Catherine took charge of rental property whilst I was looking for a new place to rent. Communication was thorough, professional and patient....
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“Great service...”

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Apr 05,2023
Minithumbup
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Catherine
By: 'Jen'
Apr 05,2023
0 people found
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Catherine Downs was friendly, informative and always replied to emails in a timely fashion. It’s a lovely branch and I was very pleased with the service we received....
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“We moved into our new property this week, and......”

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Mar 30,2023
Minithumbup
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Adam
By: 'Sondos'
Mar 30,2023
0 people found
this helpful
We moved into our new property this week, and since then Adam Kemp has been amazing, sorting out any issues and making sure we are settling well. Much appreciated and would highly recommend him....
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“Thank you so much for your swift and prompt r......”

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Mar 29,2023
Minithumbdown
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Adam
By: 'Brown'
Mar 29,2023
0 people found
this helpful
Thank you so much for your swift and prompt response in contacting an engineer to repair the faulty boiler. It was very much appreciated....
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“Catherine is a delight to deal with and answe......”

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Mar 23,2023
Minithumbup
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Catherine
By: 'Ben & Rachel'
Mar 23,2023
0 people found
this helpful
Catherine is a delight to deal with and answered any questions we had. Myself and my partner are moving to Leeds from Wolverhampton and having never rented through an estate agents before were unsure of many things. Any questions we had were answered swiftly via ...
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“Thanks to Catherine for keeping us up to date throughout ......”

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Mar 14,2023
Minithumbup
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Jan
By: 'Maytal'
Mar 14,2023
0 people found
this helpful
Thanks to Catherine for keeping us up to date throughout our moving process - we were working on tight timescales and she did what she could to keep us informed! Also, a big shout out to Jan who carried out our viewing, her enthusiasm and ...
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“This was my first time letting from an agent ......”

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Mar 13,2023
Minithumbup
By: 'Lucy'
Mar 13,2023
0 people found
this helpful
This was my first time letting from an agent so I was slightly anxious about the whole process. However, right from the beginning Esmee has been really patient, professional, helpful, efficient and friendly. Making the whole process seamless and stress free! Thanks for your help ...
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“Had a lovely experience with lettings agent e......”

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Mar 10,2023
Minithumbup
By: 'Gillian'
Mar 10,2023
0 people found
this helpful
Had a lovely experience with lettings agent esmee, she was always polite and kept me updated throughout. Just wanted to say thank you and wod highly recc and use again in future....
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“Thank you to Catherine for helping me secure ......”

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Mar 09,2023
Minithumbup
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Catherine
By: 'Abi'
Mar 09,2023
0 people found
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Thank you to Catherine for helping me secure a beautiful rental property - the process was super quick, stress free and she kept me updated all the way through! Looking forward to moving in. I would HIGHLY recommend Manning Stainton Moortown Lettings to both tenants ...
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“Catherine Downs...”

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Mar 07,2023
Minithumbup
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Catherine
By: 'Alona Baird'
Mar 07,2023
0 people found
this helpful
This is my fourth “round “with Manning Stainton but the first time working with Catherine. Although every time the agents were efficient, fast and very capable, this time Catherine Downs has exceeded herself by offering efficient, professional, supportive service. First people to view the property ...
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“Adam has been our account manager and has gon......”

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Mar 07,2023
Minithumbup
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Adam
By: 'El Craig'
Mar 07,2023
0 people found
this helpful
Adam has been our account manager and has gone out of his way to make our move easy. Any issue or question we've had has been quickly resolved. We've never experienced such amazing service and are beyond impressed....
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“We are very pleased with the management of ou......”

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Mar 06,2023
Minithumbup
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Megan
By: 'Mary & Joseph Oakley'
Mar 06,2023
0 people found
this helpful
We are very pleased with the management of our properties by Megan Parker at Manning's Lettings Office Moortown. Her communication and management skills are very good and she has always dealt with our property needs promptly and efficiently. She has always been pleasant to deal ...
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“Great service and support with renting for th......”

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Feb 28,2023
Minithumbdown
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Catherine
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Suzanne
By: 'Caroline'
Feb 28,2023
0 people found
this helpful
Great service and support with renting for the first time. All my questions were answered promptly and the team were very helpful....
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By: Julie clark
Jun 06, 2023
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5 * review to Suzanne the local valuer from Moortown Manning & Stainton Leeds for the exceptional high standards, care and taking the time to listen to our endless questions! Her advise was clear, comprehensive and the photograph of our rented properties is wonderful. Thank you R, J & O ...

“Molly has been incredibly proactive...”

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Jan 20,2023
Minithumbup
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Catherine
By: 'Ross Hardy'
Jan 20,2023
0 people found
this helpful
Molly has been incredibly proactive since taking over as my property manager, she has resolved a lot of the baby issues this brand new build suffered from despite the major issues I faced as a result of negligence from John Shreader....
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“Lack of care, lack of communication...”

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Jan 18,2023
Minithumbdown
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John
By: 'Ross Hardy'
Jan 18,2023
0 people found
this helpful
John made the decision as branch manager to leave me in a brand new house in the freezing cold without hot water, heating, running water at all, unable to wash up, have a shower or bath, unable to even flush the toilet. John made this ...
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“Adam Kemp looks after a couple of our rental ......”

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Jan 18,2023
Minithumbup
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Adam
By: 'Leah'
Jan 18,2023
0 people found
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Adam Kemp looks after a couple of our rental properties and always gives outstanding service - he is always on the ball when I contact him and really quick at coming back to me when any maintenance is required on the properties. Thanks Adam you’...
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“Super Support!...”

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Jan 15,2023
Minithumbup
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Catherine
By: 'Patrick'
Jan 15,2023
0 people found
this helpful
Super Support! Viewed the property before Christmas, and Catherine kept me updated with the progress of my application, and what I needed to do. She replied quickly to emails and came in on a Saturday so I could pick up my keys! Thank you, Catherine!...
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“Gurpreet is always happy to help. She offers......”

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Jan 04,2023
Minithumbup
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Gurpreet
By: 'Lauren'
Jan 04,2023
0 people found
this helpful
Gurpreet is always happy to help. She offers practical and professional advice when there are issues and is quick to execute our instructions. She makes letting hassle free....
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Last updated at 12:18 PM 22/03/2022 by allAgents

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