“ABSOLUTELY AVOID!!! Ripping students off because they think they can ......”
1 Star Review
Oct 19,2017
By:
'PPC'
Oct 19,2017
Branch: Epsom, Apex House, 10 West Street
Services: Lettings (as a Tenant)
Rent PCM: £490
Would you recommend?: No
Postcode: KT18
Branch: Epsom, Apex House, 10 West Street
Lettings (as a Tenant)
Rent PCM: £490
Postcode: KT18
2
people found
this helpful
ABSOLUTELY AVOID!!! Ripping students off because they think they can take advantage.
Refused to put our deposits into a protection scheme, refused to give deposits back even though the flat was in the same (below average) condition on arrival, and never replied to emails.
To list but a few issues we had in our flat:
- mould throughout the year. We were blamed for this although it was there on arrival, they never did anything to get rid of this
- inset infestations (Huggins said they were in no position to get rid of this)
- unexpected contractors etc. They never told us who or why they were in our flat and gave no notice
Absolutely the worst customer service i have ever received. When i finally got an email back from Huggins (J.....) it was rude, usually a few snarky words, and gave no actual response.
Comment on agent fees
Ridiculous fees to register. A couple of hundred points just to confirm our places.
2
people found
this helpful
Was this helpful?
Yes