Jackson Noon
Epsom, KT19
4.7/5, 184 reviews
89% recommended
96% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction

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“The first meeting with Sandra to value our house and ......”

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Oct 17,2017
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By: 'Cheesed'
Oct 17,2017
2 people found
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The first meeting with Sandra to value our house and promote their service was fine, and the fact that JN have a team member dealing with progressions sealed the deal for us, as this meant there was someone else to do all the chasing and harrying of buyers/solicitors/brokers etc. How wrong could we be?

After the first open house we had a buyer - or so we thought. She then disappeared and JN were always unable to contact her - at the time I accepted that version of events, and subsequently a 2nd buyer was found, but that's where all the issues and delays happened. After continued delays, I threatened to pull out and a 3rd potential buyer was produced and made an offer that we initially rejected, but then went mysteriously quiet, despite apparently going off to consult his broker. I guess we'll never know if buyers #1 & #3 actually existed and we were very unlucky, or were just created to keep us hanging on with JN rather than moving to a more proactive & credible estate agent.

Communication was the worst thing about JN, including only getting 30 minutes notice of a survey cancellation having arranged my day around that and subsequently finding out that the sale had collapsed - not through JN but from the agent dealing with the house that we were buying! It took JN a couple of hours to confirm what we already knew.

When trying to talk with JN, I was either be told that the person dealing is out of the office (apparently they don't have centralised updates that anyone can read), was insulted by one of their 'junior' staff, given different versions of updates to those given to my wife (don't they think couples talk to each other?), hung up on or just ignored. Even after being assured that "Anyone would be able to help" during a period of annual leave, we were still fobbed off when calling in as "Peter was out of the office" and this is one of my main gripes with JN and the way they work. If you want to know what's going on with your house sale (I imagine a purchase through them might be just as bad), you will always have to wait for someone to return to the office - or you could just stop a random stranger in the street and ask them - they are as likely to know. This was true both when the sale was with the Sales team or with Tamsin, the progressor.

As selling a house is one of the more stressful things you can do, don't make it worse for yourself by using JN. They might be a little cheaper than other agents - in fact we ended up selling through Barnard Marcus - and the extra few hundred pounds was well worth it. Do yourselves a massive favour and don't even ask JN around to value/pitch, you'll end up doing half of the work and " assuming they can arrange the sale" you'll still be paying them for the privilege.
Comment on agent fees
Would have been slightly cheaper than others had they managed to arrange the sale
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Latest Reviews

View all Reviews 184
13th Dec 2024
reviewed by 'samantha'
“Fantastic service great team, Sandra Eric’s and Catherine kept fully informed through my sale highly recommend...”
23rd Aug 2024
reviewed by 'MB'
“Excellent experience of house purchase with Jackson Noon estate agents. They have been professional and helpful through out the stressful ......”
12th Jul 2024
reviewed by 'Ray'
“Sandra from Jackson noon helped us from start to finish and was always on hand to answer our questions.My ......”
31st May 2024
reviewed by 'Ingrida'
“WORST ESTATE AGENTS EVER.Horrible agents .They don’t care about customers , they only care about their profit.Sad There ......”
14th May 2024
reviewed by 'SB'
“Jackson Noon were able to line up many viewings and secure a sale on our property in a relatively short ......”
29th Apr 2024
reviewed by 'Matthew'
“We have just purchased a house through Jackson Noon. From our initial dealings with Sandra to book an appointment to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Jackson Noon
252 Chessington Road
Ewell,Epsom
Surrey
KT19 9XF
020 8394 2555

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £40,000 £4,800,000
Lettings 100% 90% £1,200 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 0 2 104 8 46 4 6 6
Areas covered
Services offered
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  • Block Management
  • Surveys
  • Conveyancing
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“Fantastic service great team, Sandra Eric’s a......”

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Dec 13,2024
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By: 'samantha'
Dec 13,2024
0 people found
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Fantastic service great team, Sandra Eric’s and Catherine kept fully informed through my sale highly recommend...
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“Excellent experience of house purchase with J......”

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Aug 23,2024
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Erica
By: 'MB'
Aug 23,2024
0 people found
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Excellent experience of house purchase with Jackson Noon estate agents. They have been professional and helpful through out the stressful process. Each and every member of the team was very helpful and efficient. They have best houses to offer in the area as compared to ...
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“Amazing support from Jackson noon from start to finish....”

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Jul 12,2024
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Sandra
By: 'Ray'
Jul 12,2024
0 people found
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Sandra from Jackson noon helped us from start to finish and was always on hand to answer our questions. My wife and I felt so very well looked after. This is the second property we have purchased through Jackson noon. Without Sandra's advice and guidance ...
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“Worst estate agents ever...”

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May 31,2024
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By: 'Ingrida'
May 31,2024
0 people found
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WORST ESTATE AGENTS EVER. Horrible agents . They don’t care about customers , they only care about their profit. Sad There is no option for zero stars! If you a tenant and landlord decide to sell the property you will lose your privacy and your life ...
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“Jackson Noon were able to line up many viewin......”

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May 14,2024
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Peter
By: 'SB'
May 14,2024
0 people found
this helpful
Jackson Noon were able to line up many viewings and secure a sale on our property in a relatively short timeframe. Even after the sale was agreed, Peter and his team were very pro-active in keeping the chain moving along until completion. Many thanks to ...
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“Highly recommended!...”

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Apr 29,2024
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Peter
By: 'Matthew'
Apr 29,2024
0 people found
this helpful
We have just purchased a house through Jackson Noon. From our initial dealings with Sandra to book an appointment to view, our property viewing with Erica, through to collecting the keys from Peter on moving day, we found them to be friendly, organised, and professional ...
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“Family property house sale...”

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Apr 27,2024
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Peter
By: 'Neil'
Apr 27,2024
0 people found
this helpful
Recently sold our family property through Jackson Noon. Excellent service from Peter and Sandra in the sales office all the way through the process. Got us through the usual hurdles along the way to complete the sale as planned. Kept us fully informed and updated ...
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“Good experience selling with Jackson Noon.St......”

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Apr 23,2024
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Peter
By: 'Wendy'
Apr 23,2024
0 people found
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Good experience selling with Jackson Noon. Staff are very efficient and helpful. I would recommend using them to sell a property...
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“Very happy with the ease of the sale...”

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Apr 16,2024
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Sandra
By: 'Lisa'
Apr 16,2024
0 people found
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From our initial enquiry to completion of our sale, all the staff at Jackson Noon were professional, friendly and knowledgeable. Every query was answered in a timely manner and our sale went smoothly and fast. Not having moved for 25 years it was rather daunting but ...
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“Very helpful throughout an overly long Probat......”

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Mar 26,2024
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Peter
By: 'JC'
Mar 26,2024
0 people found
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Very helpful throughout an overly long Probate period. They conducted all of the viewings, sold the property quickly and ensured everything went as smoothly as it could under the circumstances....
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“Property Sale with Jackson Noon ......”

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Mar 17,2024
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Peter
By: 'RC'
Mar 17,2024
0 people found
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I recently sold a property with Jackson Noon and they were fantastic. Sandra and Peter in particular were a real help during what was quite a stressful experience. Their knowledge of the market and professionalism made the process as seamless as could be. I would ...
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“I have just sold mum's house through Jackson ......”

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Feb 28,2024
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Peter
By: 'Sue Roberts'
Feb 28,2024
0 people found
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I have just sold mum's house through Jackson Noon and i cannot recommend them highly enough. At valuation, Sandra's approach was warm and professional. Peter kept me fully informed at every step. When a problem arose with the house (not the sale!), Peter helped me ...
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“We had a very positive selling experience wit......”

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Feb 22,2024
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By: 'The Woodwards'
Feb 22,2024
0 people found
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We had a very positive selling experience with Jackson Noon from start to finish. After a very protracted period of Probate it was a great relief to deal with the highly professional and helpful staff at Jackson Noon. They went out of their way to ...
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“Peter, Helen and the team have been great!...”

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Feb 09,2024
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Peter
By: 'Ella'
Feb 09,2024
0 people found
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Peter, Helen and the team have been a great help to me over the last ten years whilst I was renting out my house, and also incredibly helpful when I had to sell it at short notice recently. Always on hand when my tenant or ...
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“Purchased and sold through Jackson Noon - What a lovely company!...”

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Feb 02,2024
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Peter
By: 'Andy Cook'
Feb 02,2024
0 people found
this helpful
Recently we have had the pleasure of both buying and selling through Jackson Noon. Initially we viewed a couple of properties with with viewings conducted by both Erica and Sandra. We really fell in love with the second one and knew that it was where ...
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“Purchase through Jackson Noon...”

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Dec 11,2023
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Sandra
By: 'Amanda Woods'
Dec 11,2023
0 people found
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I purchased a bungalow through Jackson Noon Peter and all his team were amazing. Outstanding communication nothing too much trouble always happy to deal with all my enquiries Great experience would highly recommend this Estate Agent....
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“Great Estate Agents...”

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Dec 02,2023
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Peter
By: 'Emma'
Dec 02,2023
0 people found
this helpful
Peter & Sandra have been great in selling our flat and had it sold within a few weeks of going on the market. They were great at communicating throughout the process and really friendly. Would highly recommend! Thank you for all your help Peter & team!...
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“Thank you Peter for all of your help and guid......”

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Nov 18,2023
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Peter
By: 'Laura'
Nov 18,2023
0 people found
this helpful
Thank you Peter for all of your help and guidance throughout. As a first time buyer you have been a godsend in helping me through the process. I would highly recommend you and your team at Jackson and noon estate agents 😊...
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“Amazing Agents...”

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Nov 18,2023
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Sandra
By: 'Debs'
Nov 18,2023
0 people found
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Peter and Sandra were such a pleasure to deal with in the sale of our family home. They were supportive and really went the extra mile to secure a buyer for our property. They also dealt with all the viewings for us, so we didn’...
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“Jackson Noon were brilliant throughout the pr......”

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Nov 15,2023
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Peter
By: 'Jessie'
Nov 15,2023
0 people found
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Jackson Noon were brilliant throughout the process of my purchasing a property. Communication was 10/10, Erica gave up much of her time to accompany me on my visits to the property. People would tell me how stressful moving was, but I didn't experience any of this. ...
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“Fantastic customer service!...”

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Nov 14,2023
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Peter
By: 'Klaudia'
Nov 14,2023
0 people found
this helpful
Peter and team were fantastic. Super helpful, responsive and friendly. We were kept in the loop at all times and we managed to go from an accepted offer to completion in 2 months! Great service ☺️...
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“Purchase...”

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Nov 06,2023
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Peter
By: 'TP'
Nov 06,2023
0 people found
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Sandra and Peter were both very helpful and receptive throughout the entire process of purchasing the property, thank you....
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“Excellent would highly recommend...”

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Oct 16,2023
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Peter
By: 'Stacey Burrows'
Oct 16,2023
0 people found
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Excellent! Could not recommend them enough! The staff at Jackson and Noon are professional, helpful and have excellent communication skills! They went above and beyond with the sale of our property at every stage despite it not being the most straight forward sale, this helped ...
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“Very happy with the services of Jackson Noon,......”

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Oct 02,2023
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Peter
By: 'Alec'
Oct 02,2023
0 people found
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Very happy with the services of Jackson Noon, they had our property at first in rental and later it was sold, both Helen in the rental side and Peter on the sales side were excellent, very easy to deal with, with the sale process constantly ...
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“Jackson Noon...”

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Sep 28,2023
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Sandra
By: 'Tracy'
Sep 28,2023
0 people found
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I highly recommend Jackson Noon. They have just sold my mum's retirement flat in what is an extremely saturated market and in very challenging conditions. Sandra, Eric and Peter Jackson were all so helpful. There are still quite a few flats for sale in mum's ...
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“Thank you!...”

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Sep 27,2023
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Peter
By: 'Joanna'
Sep 27,2023
0 people found
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Jackson Noon were great, from initial viewing of our new home to selling our old house. No move is simple but we were definitely in safe hands. Thank you to all involved and the 'new home' flowers was a lovely surprise!...
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“Maisonette Sale...”

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Sep 19,2023
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Sandra
By: 'Phil'
Sep 19,2023
0 people found
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I have just sold my leasehold maisonette through Jackson Noon and from consultation and valuation and support through the entire process of the sale Peter and Sandra were knowledgeable, professional, prompt and efficient and always considerate. I highly recommend Jackson Noon....
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“Helpful Service...”

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Sep 16,2023
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Peter
By: 'Mark L'
Sep 16,2023
0 people found
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Peter Jackson and Sandra Lee dealt with the sale of my Aunties house. Sandra dealt with the marketing and was friendly and helpful. Peter was my point on contact once we had secured a buyer. He kept in touch on a regular basis with updates ...
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“AMAZING, highly recommend...”

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Sep 15,2023
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Peter
By: 'Josie'
Sep 15,2023
0 people found
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We just completed on our first property. It was not an easy ride however Peter was amazing at keeping us updated at all times and really helped to get us to the place we are now. We would highly recommend Jacksoon Noon! Thank you for ...
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“Highly Recommend!...”

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Sep 13,2023
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Peter
By: 'leanne'
Sep 13,2023
0 people found
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I Dealt with both Erica & Peter when purchasing my first home and would highly recommend! Peter was pivital in me finally getting my first home, answered my many questions along the way, was very responsive and super knowledgable! Thanks so much ☆...
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