40% sales valuation accuracy
100% sales fee satisfaction
Oct 14,2017
Oct 14,2017
3
people found
this helpful
this helpful
We would highly recommend you DO NOT use this branch of William H Brown. As first time buyers we expected to have been moved into the property we'd had an offer accepted on within about 3 months. However, 5 and a half months later we'd had very little (if any) communication from them regarding the vendor's intentions.
We'd always have to chase them; asking if he was still keen to sell and every single time we would get the same response: "We've been in contact with the vendors and they're still very keen to sell and are looking to move to the ****** area". No one seemed to know the position of the vendor, and location and type of property he was moving to would change week to week depending on which agent we got through to on the phone. As well as this, the agents would always refer to our vendor as 'they' despite him being alone in his search. They clearly had no idea.
One agent, Daniel, was unprofessional enough to mistakenly leave a voicemail on our phone (2 days after telling us the same old story) thinking we were the vendor, notifying him that 'the buyers have been in contact and want to know your position', so clearly he had lied abut speaking to the vendor 2 days previous. We complained to the area manager and he was given a disciplinary. At one point, we were promised a weekly phone call to update us on the situation, but this never happened and we were the ones always contacting them. After 4 months of waiting we decided to continue our search elsewhere, thinking the vendor would get worried that we were looking at other properties and he'd lose us - but the agents didn't seem bothered and actually encouraged us to keep looking (I bet the vendor was really pleased his estate agents were pushing his buyers to find another house!). We finally found another property that we really liked with Beresfords and were keen to put an offer in. We phoned William H Brown to warn them we were thinking of placing an offer and they left two messages on the vendor's phone promising us they'd call us back in a couple of days to let us know if he really was serious about selling. They (unbelievably) contacted us to say they'd had no reply from the vendor and we pulled out.
The whole time this was happening we did give the estate agents the benefit of the doubt and know that they can't make anybody buy a house, however they clearly weren't working very well on behalf of the vendor so he has now lost his first time buyers and they have lost their clients. We had next to no communication from them and were dealt with very unprofessionally.
We'd always have to chase them; asking if he was still keen to sell and every single time we would get the same response: "We've been in contact with the vendors and they're still very keen to sell and are looking to move to the ****** area". No one seemed to know the position of the vendor, and location and type of property he was moving to would change week to week depending on which agent we got through to on the phone. As well as this, the agents would always refer to our vendor as 'they' despite him being alone in his search. They clearly had no idea.
One agent, Daniel, was unprofessional enough to mistakenly leave a voicemail on our phone (2 days after telling us the same old story) thinking we were the vendor, notifying him that 'the buyers have been in contact and want to know your position', so clearly he had lied abut speaking to the vendor 2 days previous. We complained to the area manager and he was given a disciplinary. At one point, we were promised a weekly phone call to update us on the situation, but this never happened and we were the ones always contacting them. After 4 months of waiting we decided to continue our search elsewhere, thinking the vendor would get worried that we were looking at other properties and he'd lose us - but the agents didn't seem bothered and actually encouraged us to keep looking (I bet the vendor was really pleased his estate agents were pushing his buyers to find another house!). We finally found another property that we really liked with Beresfords and were keen to put an offer in. We phoned William H Brown to warn them we were thinking of placing an offer and they left two messages on the vendor's phone promising us they'd call us back in a couple of days to let us know if he really was serious about selling. They (unbelievably) contacted us to say they'd had no reply from the vendor and we pulled out.
The whole time this was happening we did give the estate agents the benefit of the doubt and know that they can't make anybody buy a house, however they clearly weren't working very well on behalf of the vendor so he has now lost his first time buyers and they have lost their clients. We had next to no communication from them and were dealt with very unprofessionally.
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Latest Reviews
16th Nov 2023
reviewed by 'Gideon'
20th Apr 2022
reviewed by 'Stephen'
19th Mar 2021
reviewed by 'A Radford'
7th Oct 2019
reviewed by 'Rebecca'
18th Mar 2019
reviewed by 'Mrs'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 100% | £325,000 | £325,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 0 | 2 | 0 | 0 | 1 | 0 | 3 |
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Nov 16,2023
Nov 16,2023
0
people found
this helpful
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I wish to give more stars if there are any, William H Brown (W.H.B) gave us a good experience in renting a property in Brentwood with simple documentation requirements.
Connor and Morgan are lovely and ready to help at all times even on ...
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Apr 20,2022
Apr 20,2022
0
people found
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Tara and Danny were the best of the best. Tara returned every single one of my calls even when she was off sick. She went the extra mile by phoning Solicitors and the buyers on nearly a daily basis.
I am delighted to be able ...
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Jan 31,2022
Jan 31,2022
0
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Excellent professional service with speed, efficiency and a proactive approach to dealing with Landlords. Highly recommended for other Landlords to try....
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Mar 19,2021
Mar 19,2021
0
people found
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Thank you to James, Tara and Michael for helping us sell our house. Tara was always to hand to answer any queries or questions that we had. I would highly recommend WH Brown to others....
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Oct 07,2019
Oct 07,2019
0
people found
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I am very happy with the high level of customer service I received from the Brentwood office. This lead me to renting the most amazing property that ticks all of my boxes. Extremely happy! couldn't recommend them enough!...
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Mar 18,2019
Mar 18,2019
1
people found
this helpful
this helpful
Cheyenne Franklin from Norwich LSC has been very helpful and followed though until the repair works have been done to my property. She was updating me all the time so I felt my property was in good hands. She was always polite and very professional!...
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Oct 07,2018
Oct 07,2018
1
people found
this helpful
this helpful
Tried to book a valuation with these cowboys and all they wanted to know was exactly the work I had done in 11 years and then after calling me back 3 times - for me to tell them what I thought my house was worth!! On the 4...
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Nov 20,2017
Nov 20,2017
1
people found
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this helpful
Can't really say anything positive about my experience with this branch. Poor communication, poor attention to detail, lack of drive. Could not wait to get out of contract with them. Would not recommend them to anyone looking to sell a property....
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Mar 31, 2018
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(1)
Hello,
this branch in Brentwood is absolutely unprofessionell!
They gave me the confirmation to move in my new property after TLC and paying all fees including first month rent. There is just my reference of work is missing which they will get next week.
I asked them on Thursday if all is fine to move in on Saturday, no response. On Friday I have received the contract for signing. Afterwards they confirm me on phone that I can move in on Saturday.
After the confirmation I have prepared all ...
Oct 14,2017
Oct 14,2017
3
people found
this helpful
this helpful
We would highly recommend you DO NOT use this branch of William H Brown. As first time buyers we expected to have been moved into the property we'd had an offer accepted on within about 3 months. However, 5 and a half months later we'd had very ...
read full review
read full review
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Jul 25,2017
Jul 25,2017
5
people found
this helpful
this helpful
Found a property on rightmove, asked them to email me rather than phone, they phoned, I phoned them back the next day, they didn't know hardly any info, the property is back on the market so "they didn't know where photos are" but will try ...
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