0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 12,2017
Oct 12,2017
3
people found
this helpful
this helpful
Awful Letting Agent. One disaster after another with this Letting Agent. Picture this: early January, freezing cold.....Started off with letting the property with no gas left in the LPG tank when we started our tenancy, after several phonecalls they arranged a delivery. Luckily the same day as the tenancy started I spotted the LPG truck delivering to a neighbour and explained the situation to the driver, he then phoned through to headoffice to get permission to deliver to our property as a priority otherwise we would have been waiting days. After Gas was delivered, the heating wouldnt work, phoned Lomond who contacted their plumber. Plumber came out and said there was nothing wrong at "his end" it must be a problem with "calors" end. Bearing in mind, it was now late on a Friday afternoon and he was more than anxious not to be there! Phoned Calor and they put it down to as emergency. An engineer came out to the property later than night and discovered that the pipe going into the property had a considerable sized hole in it. This part of the pipe was not the responsibility of Calor, the plumber who came out earlier should have checked this part. Calor removed the burst pipe and capped the supply. Once more we had no gas to the property.
Luckily we had somewhere else to stay for a few nights!! Next morning I phoned Lomond and got an out of office christmas message, we phoned the emergency number they gave out. The "handyman" answering was surprised that we were calling him as he was only covering for the festive period! However, he was useful and arranged for a plumber to come back out to the property. Plumber came out and sorted the problem, and after a while finally got the heating on. All this no thanks to any input from Lomond, we sorted this issue ourselves. Next issue: Electricity, there was a prepayment meter at the property which Lomond stated they didnt know was there. If they had carried out an exit check on the property months prior, it would have been very obvious. Anyway, there was a debt of £5 on the meter and no electricity left. So we had to go and top this up. Imagine my surprised when we got the electricity on only to discover that most of the house was in darkness due to no bulbs or faulty lighting. I paid over £30 replacing the missing bulbs. Lomond stated that the meter would be changed to a standard one on the Monday it wasnt. I was left to deal with this, and this issue went on for months with me fighting with the electricity supplier.
Other issues with the house include me having to shampoo all carpets as they contained dog hairs which caused me to itch constantly. I gave Lomond a list of things which needed sorted throughout the property, eg no lighting in upstairs hallway and outside light not working. The outside light I asked to be done as a priority as it was a rural property and thus no street lights. It took them 2 months to get this done. I also contacted them regarding keys for the property as they had only given me one front door key and 3 back door keys, again I was left with the task of getting the keys cut. Everytime I contacted Lomond it felt as if the issue I was raising just disappeared into a black hole.
I issued Lomond with a bill for the replacement of the bulbs throughout the house and cutting of new keys, they stated they would pay it. This went on for 8 months. I only received my money back on the exit inspection upon leaving the property. Then it was deposit time. Lomond made no effort to inform us that we could raise the action for the deposit to be returned and indicated that it was their responsibility to do so. After checking safe deposit scotland website, we raised the request for the return of the deposit. Weeks went by and still nothing. I emailed Lomond to establish if there was a problem with the deposit, imagine my surprise when I finally got a response from Safe Deposit stating that I was having £40 deducted from my bill for use of gas!! Weeks later and disputing this claim directly with Safe Deposit and sending through the receipt for the emergency gas delivery that was made at the start of the tenancy and informing them of the situation, we finally got our full deposit back.
My opinion of Lomond is that they do not communicate with their tenants or within their own departments. The do not take responsibility for pursuing any matter on behalf of tenants and often say they will "look into" things and never do, the tenant has to constantly chase them up to get things done. I am not impressed and will never use them again.
Luckily we had somewhere else to stay for a few nights!! Next morning I phoned Lomond and got an out of office christmas message, we phoned the emergency number they gave out. The "handyman" answering was surprised that we were calling him as he was only covering for the festive period! However, he was useful and arranged for a plumber to come back out to the property. Plumber came out and sorted the problem, and after a while finally got the heating on. All this no thanks to any input from Lomond, we sorted this issue ourselves. Next issue: Electricity, there was a prepayment meter at the property which Lomond stated they didnt know was there. If they had carried out an exit check on the property months prior, it would have been very obvious. Anyway, there was a debt of £5 on the meter and no electricity left. So we had to go and top this up. Imagine my surprised when we got the electricity on only to discover that most of the house was in darkness due to no bulbs or faulty lighting. I paid over £30 replacing the missing bulbs. Lomond stated that the meter would be changed to a standard one on the Monday it wasnt. I was left to deal with this, and this issue went on for months with me fighting with the electricity supplier.
Other issues with the house include me having to shampoo all carpets as they contained dog hairs which caused me to itch constantly. I gave Lomond a list of things which needed sorted throughout the property, eg no lighting in upstairs hallway and outside light not working. The outside light I asked to be done as a priority as it was a rural property and thus no street lights. It took them 2 months to get this done. I also contacted them regarding keys for the property as they had only given me one front door key and 3 back door keys, again I was left with the task of getting the keys cut. Everytime I contacted Lomond it felt as if the issue I was raising just disappeared into a black hole.
I issued Lomond with a bill for the replacement of the bulbs throughout the house and cutting of new keys, they stated they would pay it. This went on for 8 months. I only received my money back on the exit inspection upon leaving the property. Then it was deposit time. Lomond made no effort to inform us that we could raise the action for the deposit to be returned and indicated that it was their responsibility to do so. After checking safe deposit scotland website, we raised the request for the return of the deposit. Weeks went by and still nothing. I emailed Lomond to establish if there was a problem with the deposit, imagine my surprise when I finally got a response from Safe Deposit stating that I was having £40 deducted from my bill for use of gas!! Weeks later and disputing this claim directly with Safe Deposit and sending through the receipt for the emergency gas delivery that was made at the start of the tenancy and informing them of the situation, we finally got our full deposit back.
My opinion of Lomond is that they do not communicate with their tenants or within their own departments. The do not take responsibility for pursuing any matter on behalf of tenants and often say they will "look into" things and never do, the tenant has to constantly chase them up to get things done. I am not impressed and will never use them again.
Was this helpful?
Yes
Yes
May 17, 2018
Been with lomond for 2 years. Still waiting on everything being sorted or replaced. The radiator began to leak in which I phoned them and was told someone was coming out that day! 3 days later and many soaked towels I got someone myself to fix it. They are the worst letting agency ever. Avoid. Also I have many friends who warned me. I should have listened due to their similar experiences.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Opening Hours
Address
Lomond
26 Parkhouse Street
Ayr
South Ayrshire
KA7 2HH
01292 280855
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £950 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 12,2017
Oct 12,2017
3
people found
this helpful
this helpful
Awful Letting Agent. One disaster after another with this Letting Agent. Picture this: early January, freezing cold.....Started off with letting the property with no gas left in the LPG tank when we started our tenancy, after several phonecalls they arranged a delivery. Luckily the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 17, 2018
View all comments
(1)
Been with lomond for 2 years. Still waiting on everything being sorted or replaced. The radiator began to leak in which I phoned them and was told someone was coming out that day! 3 days later and many soaked towels I got someone myself to fix it. They are the worst letting agency ever. Avoid. Also I have many friends who warned me. I should have listened due to their similar experiences. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
