85% sales valuation accuracy
91% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction
Oct 11,2017
Oct 11,2017
6
people found
this helpful
this helpful
The worst letting agent I have ever had to deal with.
The process started when I replaced an already existing tenant. During this process CS were rude, unhelpful and incompetent. Every time I called to ask some quick question regarding the process of taking over a liquidated tenancy, they told me I wasn't their priority and insisted I pass on all my questions to the current tenant. This included all financial questions such as cost of rent, deposit and payment information. When it came to paying the deposit the document they sent me was incomplete and the sections containing the bank account information were empty. When I called to ask for the account information they were incredibly rude, (telling me I wasn't their priority) and eventually emailed me this information after prodding.
During the tenancy there were no major issues, however there were several violations of the the tenancy agreement, typically by entering the property without warning, twice with less than two hours notice, once with no notice. During the tenancy they were typically slow to respond to emails, if they responded at all, and small maintenance requests went ignored. When it came time to end the tenancy they were slow and unresponsive with their communication. They ignored their own policy on reference requests, (references are written every other Friday) and it took them over three weeks to write us a reference (which ended up being the answers to five yes/no questions). When I called them to ask about the status of the references they were incredibly rude to me, and again told me I was not their priority.
The return of the deposit was another cause of frustration. They explicitly tell the tenants not to initiate the return procedure (If we do they will request that none of the deposit is returned). Six weeks after the tenancy ended we still hadn't heard anything from them, with several emails sent to both the accounting team and lettings team. The deposit was eventually returned with minor cleaning fees subtracted.
To conclude this company are an absolute nightmare to deal with. Emails are not responded to, over the phone they are rude and refuse to answer questions, and if you go into the office (which smells of stale dog) they again refuse to speak to you.
I'd also like to echo a previous reviewer and comment that a lot of the recent reviews appear fake. After a string of negative reviews, a large number of absolutely glowing reviews all arrived within a few days, all using very similar language.
The process started when I replaced an already existing tenant. During this process CS were rude, unhelpful and incompetent. Every time I called to ask some quick question regarding the process of taking over a liquidated tenancy, they told me I wasn't their priority and insisted I pass on all my questions to the current tenant. This included all financial questions such as cost of rent, deposit and payment information. When it came to paying the deposit the document they sent me was incomplete and the sections containing the bank account information were empty. When I called to ask for the account information they were incredibly rude, (telling me I wasn't their priority) and eventually emailed me this information after prodding.
During the tenancy there were no major issues, however there were several violations of the the tenancy agreement, typically by entering the property without warning, twice with less than two hours notice, once with no notice. During the tenancy they were typically slow to respond to emails, if they responded at all, and small maintenance requests went ignored. When it came time to end the tenancy they were slow and unresponsive with their communication. They ignored their own policy on reference requests, (references are written every other Friday) and it took them over three weeks to write us a reference (which ended up being the answers to five yes/no questions). When I called them to ask about the status of the references they were incredibly rude to me, and again told me I was not their priority.
The return of the deposit was another cause of frustration. They explicitly tell the tenants not to initiate the return procedure (If we do they will request that none of the deposit is returned). Six weeks after the tenancy ended we still hadn't heard anything from them, with several emails sent to both the accounting team and lettings team. The deposit was eventually returned with minor cleaning fees subtracted.
To conclude this company are an absolute nightmare to deal with. Emails are not responded to, over the phone they are rude and refuse to answer questions, and if you go into the office (which smells of stale dog) they again refuse to speak to you.
I'd also like to echo a previous reviewer and comment that a lot of the recent reviews appear fake. After a string of negative reviews, a large number of absolutely glowing reviews all arrived within a few days, all using very similar language.
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Latest Reviews
16th Apr 2019
reviewed by 'Anke'
8th Mar 2019
reviewed by 'RottenTomato'
18th Feb 2019
reviewed by 'Sharon'
24th Sep 2018
reviewed by 'Ian'
20th Sep 2018
reviewed by 'Deborah'
Opening Hours
Address
Complete Solutions (Scotland)
38 Marchmont Road
Edinburgh
City of Edinburgh
EH9 1HX
0131 622 2213
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 91% | £120,000 | £120,000 |
| Lettings | 100% | 92% | £420 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 16,2019
Apr 16,2019
0
people found
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We have been using Becki and her team for over 7 years and are delighted with the service. If you like straightforward, no nonsense advice from a team that really knows the neighbourhood inside out they are the people to go to....
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Comment on agent fees
good
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Mar 08,2019
Mar 08,2019
2
people found
this helpful
this helpful
These guys were incredibly unprofessional and treated us with rudeness and disdain throughout our tenancy.
We had several contractors allow them selves into our flat without any notification (once at 6pm on a saturday evening). When we raised that this was a breach of our ...
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Mar 08, 2019
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(1)
Hello,
We were sorry to read your review. If you could either confirm a property address or your name we would like to investigate this further in order to ensure this doesn't happen again. If you could please email us directly with some more information we would be happy to help. Many thanks, Complete Letting ...
Feb 18,2019
Feb 18,2019
0
people found
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this helpful
So I was in to get a flat for second year with my friends and the lady who helped me out (she was blonde, a student from herriot watt, sorry don't know your name!) was absolutely lovely and so helpful as I didn't really know ...
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Sep 25,2018
Sep 25,2018
0
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As a landlord, Complete Solutions/Lettings have been my letting agents since 2013 and I have always been very impressed with their service. They have managed my property effectively with good tenants, no gaps and the rent has gone in without fail each month. They are ...
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Comment on agent fees
Good
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Sep 24,2018
Sep 24,2018
0
people found
this helpful
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We have let our flat through Complete Solutions for the past 5 years, before that they had handled HMO and other issues to do with maintenance of the flat.
We have been very happy with the way in which they have handled all of these matters.
...
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Comment on agent fees
Agents fees are very reasonable.
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Sep 20,2018
Sep 20,2018
0
people found
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As a landlord, Complete Solutions/Lettings have been my letting agents since 2010 and I have been delighted with their service. They have taken on all the headaches of managing my property and dealt with them in the most efficient, cost effective and professional manner. My ...
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Comment on agent fees
Very reasonable for the service they provide.
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Sep 20,2018
Sep 20,2018
0
people found
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Having factored student flats on my own behalf and for family members in the 1980s, I was more than happy for Becki Linley and her HMO team to take over the difficult job of meeting the increasingly onerous requirements of HMO legislation, finding and vetting ...
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Comment on agent fees
I think that the management fees are fair and, although they have increased over the years, I accept that this is because of the increased cost of meeting the legal requirements of inventory checking etc
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Sep 13,2018
Sep 13,2018
2
people found
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If it was possible to give them a 0 star review, I would. They invent excuses to derive you of your deposit. Their employees must work on commission for the amount of money that they can steal....
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Apr 10,2018
Apr 10,2018
3
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We had an almost exclusively negative experience with Complete Solutions. Aside from all of the material problems we encountered, the staff themselves treated us with complete disdain and were consistently very rude, save a few in the office. When we asked for help they were ...
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Comment on agent fees
bad
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“Unprofessional, rude and patronising. Complete Solutions were discourteous to us ......”
Dec 15,2017
Dec 15,2017
4
people found
this helpful
this helpful
Unprofessional, rude and patronising. Complete Solutions were discourteous to us as tenants since the beginning of our tenure. Of the many, many negatives of being in their 'care' was finding them in my bedroom while I was still in bed - they had let themselves ...
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Comment on agent fees
Bad.
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Oct 11,2017
Oct 11,2017
6
people found
this helpful
this helpful
The worst letting agent I have ever had to deal with.
The process started when I replaced an already existing tenant. During this process CS were rude, unhelpful and incompetent. Every time I called to ask some quick question regarding the process of taking over ...
read full review
read full review
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Nov 17,2016
Nov 17,2016
7
people found
this helpful
this helpful
'Complete Solutions' is probably the most ironic name this letting agency could have chosen. Staff are unprofessional and extremely unhelpful. I had a problem with one of the windows in my bedroom from the moment we moved in. It did not shut properly and never ...
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Comment on agent fees
Rent was standard Edinburgh but doubled during the month of August which was an absolute scam considering the quality of the flat.
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Oct 15,2015
Oct 15,2015
7
people found
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Fine when you are looking and handing over money, shocking when there is any issue. We had kitchen ceiling collapse during exam period. Not there fault it collapsed but we had to make things happen and clear up etc etc. Absolutely no rent reduction, apology ...
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Sep 10,2015
Sep 10,2015
6
people found
this helpful
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I have had the worst year with this letting agency. They were quick to take our money but very slow in paying back our deposits. Throughout the year whenever I had an issue it was always more hassle than was worth to resolve it. Some ...
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What agent could do to change your mind?
Treated us as adults rather than as 'pesky students' been cooperative and acted as a team within their own company, so that there would be no communication breakdown. Respected our issues and offered us better solutionsAttached Filesnbsp;
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No fees information available
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