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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 731 Reviews
97% Recommended
96% sales valuation accuracy
90% letting valuation accuracy
98% sales fee satisfaction
88% letting fee satisfaction
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Michael
By : 'Sam'
Services : Letting(As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : CR4
I phoned up Ludlow Thompson and spoke to Keith, requesting a visit to one of the houses, he set this up and offered a few other options, and recommended a house not yet on the market, turned out to be the one I have and is in a perfect location and price. Did not try to offer houses that are just over our budget. And suggested to look at the housing asap as they go quickly, made my decision easier and quicker.
Quick service at the start, then it starts to slow down, as first time renters and students perhaps needed a bit more hand holding, did not know which documents were very important to sign and what needed immediate attention and what ones could wait. Became stressful very quickly.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £245,000 | £2,300,000 |
| Lettings | 90% | 88% | £300 | £3,650 |
ludlowthompson
62 Tooting High Street, London, Greater London
SW17 0RN
020 8682 1234, 020 8772 7200
No Branch Video found...
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 6/18/2018, 7:39:56 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Simon'
Services : Letting( As a Owner )
Rent PCM : £140000
Would you recommend ? : No
Postcode : SW17
Tenants left without paying final months rent following numerous complaints from residents due to anti social behaviour and still owing bill for clearance of cigarette butts ( no smoking premises) and bottles of urine thrown from... Read Full Review
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Romina
By : 'MARK'
Services : Sales( As a Vendor )
Sold price : £348000
Would you recommend ? : Yes
Postcode : SW19
Excellent service from Romina who was always available and helpful in contact between myself and the buyer. Would recommend her to... Read Full Review
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By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW16
Really good experience. We explained to Alexander the urgency behind our move. He took all this on board and was able to act swiftly to secure the property we offered on. Very professional service, highly recommended him and... Read Full Review
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By : 'Elizabeth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Recently got an apartment with Ludlow Thompson Tooting office. The process is swift, easy and experienced excellent customer service. The apartment was recommended to us and it was perfect for what we were looking for. The staff are always happy to help and only a phone call to assist with any... Read Full Review
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Michael
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : SW17
Arranging inspection was very quick and putting our offer down was easy. William was very polite during the process. It took some time for our offer to be accepted however we were told this was down to the landlord's responsiveness. Michael was helpful in dealing with chasing the landlord... Read Full Review
Initial fees seemed high in relation to other agents we looked at. Was nearly double that of Foxtons\/Marsh & Parsons who we were also in contact with.
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By : 'Nadine'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : CR4
Our initial contact was with William who was really friendly and helpful in getting us in to book a viewing. I was met at the property by Keith who helped us through the rest of the process. Keith was quick to respond to our queries and to keep us informed of any updates. He even met us to view... Read Full Review
Fairly standard
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By : 'AdamB'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SW17
William made the whole process of finding somewhere to rent really quick and easy. He showed us a couple of properties that showed he really listens to his clients as both were in budget, with the right spec and in the right location. The offer process and other formalities such as reference checks ... Read Full Review
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By : 'Jenna'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : SW12
Who knew renting a flat could be this easy. Thank you William for making the process seamless. Great communication the whole way through. We really trusted William and therefore when it came to finding the right flat it was an easy decision to make. Thank you... Read Full Review
I mean who likes paying these? They were expected but agency fees are never OK. I feel they are always to much money especially when a deposit is also due. Ludlow fees were the normal market rate so there\'s nothing to say against this, I just disagree with agency fees at the price they are.
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By : 'Ben'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW17
Ludlow Thompson ensured that renting our family home was simple and stressfree. Wouldn't hesistate using Kern again. He was efficient, always friendly and professional from the initial valuation. We are also delighted with our new tenants, they are superb so far! Thank you Kern & Ludlow... Read Full Review
Good
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By : 'Kim'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW17
Kern was extremely friendly, very approachable, very easy to contact and was quick to reply. Helpful with all of our queries and seemed to go over and beyond to help us out. I would definitely recommend Kern and Ludlow Thomson for an excellent experience with renting our new... Read Full Review
Good
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By : 'Charlotte'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Really helpful in our house search, was very honest with us about the property and made the search really... Read Full Review
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By : 'Hector'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : SW17
Kern helped us find our current house. He was proactive in finding the property and informed us even before it went on the market. He was enthusiastic when making bookings to view the property and always happy to make time for us to answer any questions or queries we may have had. He is always... Read Full Review
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By : 'Ben'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : SW17
Kern was really helpful when we were moving into our new property. He always made time in his schedule to sort out bookings for us, and often managed to arrange meetings when only given very short... Read Full Review
Don't think they were any different from any other agent fees
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By : 'Liam'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW17
Literally the most helpful letting agent/person ever always in contact even on days or evenings out of work, rapid response to texts, calls, and emails. Gets things done simple as... Read Full Review
Fair fees
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By : 'Gabrielle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
William was extremely helpful and efficient throughout the entire process. I found that he was professional and considerate and responded to all queries promptly. I have no hesitation recommending... Read Full Review
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By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : SW17
We are all really happy with the experience we had with Kern in ludlowthompson He showed us around at 9pm as we are all graduates moving from Birmingham and managed to move us in within 4 days. Super happy - thanks Kern :)... Read Full Review
Not cheap, but worth it I guess
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Michael
By : 'Kodie'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : CR42
I've just recently moved here from Australia and William found us the perfect house which met our needs 100%. He made our international move so simple, efficient and... Read Full Review
Good
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Michael
By : 'Angelica'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : CR4
William emailed us through the property, got us in later that afternoon for a viewing then started the paperwork for the property the very next day (on his day off as well). Moving from Australia we knew to be hard, but William helped us through the process in every aspect and are now getting the... Read Full Review
Good
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Michael
By : 'Angelica'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : CR4
William emailed us through the property, got us in later that afternoon for a viewing then started the paperwork for the property the very next day (on his day off as well). Moving from Australia we knew to be hard, but William helped us through the process in every aspect and are now getting the... Read Full Review
Good
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Michael
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : SW17
I have waited almost a year after first listing the property before posting a review. Overall I've been very happy with the service and support. I have appreciated it. A thorough approach to finding tenants, proper referencing, prompt response on a couple of small issues earlier on. Michael... Read Full Review
A little on the high side