100% sales valuation accuracy
100% sales fee satisfaction
Oct 07,2017
Oct 07,2017
38
people found
this helpful
this helpful
Being new to the UK from Canada , I needed to find a place to live as quickly as possible and didn't have much time to ''shop'' around and find the right agency.
When I moved in and eventually settled into my flat a couple of days in, I became very displeased that the agency was not more transparent in the state of the flat (i.e. poor plumbing, an oven that makes an irritating screeching noise every time it's used, and absolutely terrible insulation resulting in many freezing nights during the winter time - despite the tiny heater), oh and also dealing with the landlord who is not at all pleasant. I'm not sure what Dexter's standards are, but for living on Upper Street and paying as much as I did, this was unacceptable to me and I firmly believe the agency should have been more transparent.
I was also displeased with many instances of poor communication amongst the staff. For example, I was contacted by 5+ people (via email AND phone call) asking when my move out date was - surely this should be easy information to get a hold of/update on a central file that the whole team can access or refer to. Finally, the worst experience was when my standing order of rent for each month was misallocated to another flat owned by my landlord. Human error certainly is forgivable however, the agency did not take responsibility for this (as they should have) and a simple apology would have sufficed, but I did not get any acknowledgement.
I voiced these concerns to the staff - Henry and Andrew the manager was aware and despite listening to my feedback, I truly felt like there was no real care or concern about my experience.
Very disappointing.
When I moved in and eventually settled into my flat a couple of days in, I became very displeased that the agency was not more transparent in the state of the flat (i.e. poor plumbing, an oven that makes an irritating screeching noise every time it's used, and absolutely terrible insulation resulting in many freezing nights during the winter time - despite the tiny heater), oh and also dealing with the landlord who is not at all pleasant. I'm not sure what Dexter's standards are, but for living on Upper Street and paying as much as I did, this was unacceptable to me and I firmly believe the agency should have been more transparent.
I was also displeased with many instances of poor communication amongst the staff. For example, I was contacted by 5+ people (via email AND phone call) asking when my move out date was - surely this should be easy information to get a hold of/update on a central file that the whole team can access or refer to. Finally, the worst experience was when my standing order of rent for each month was misallocated to another flat owned by my landlord. Human error certainly is forgivable however, the agency did not take responsibility for this (as they should have) and a simple apology would have sufficed, but I did not get any acknowledgement.
I voiced these concerns to the staff - Henry and Andrew the manager was aware and despite listening to my feedback, I truly felt like there was no real care or concern about my experience.
Very disappointing.
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Latest Reviews
13th Aug 2024
reviewed by 'Jack'
7th Apr 2022
reviewed by 'Francesca'
3rd Nov 2021
reviewed by 'Kamil'
21st Jun 2021
reviewed by 'S K Isingoma'
Opening Hours
Address
Dexters
76 Upper Street
Islington,London
Greater London
N1 0NU
020 7483 6373, 020 7483 6374
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £440,000 | £440,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 4 | 2 | 0 | 2 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 13,2024
Aug 13,2024
0
people found
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Working with Seda was an absolute pleasure. She was so proactive and responsive in finding us a property. She worked hard for us and had a great understanding of our wants and needs. We are so happy with the property we found and we wouldn’...
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Apr 07,2022
Apr 07,2022
0
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We had a great service from dexters Islington. Would highly recommend their services. Thank you in particular to Geoff who was our main point of contact....
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Apr 08, 2022
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(1)
Dear Francesca, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Ria Burton, Customer Relations Team ...
Nov 04,2021
Nov 04,2021
0
people found
this helpful
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I had the absolute worst real estate experience with Dexters Islington. Do not use this branch. Their communication is horrible, negotiation tactics are opaque/misleading, and they make promises they can’t keep. Louisa took our card for the one week rent deposit to take ...
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Nov 03,2021
Nov 03,2021
0
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I had a very good experience with this agency, Mr. Jude was super professional and very helpful. Definitely recommend!...
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Jan 04, 2022
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(3)
Dear Kamil, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team ...
Jun 21,2021
Jun 21,2021
0
people found
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Couldn't hope for a better agent than Jude Hill. Friendly, diligent, attention to detail and committed, he is a pleasure to deal with and Dexters has great properties in its portfolio....
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Jul 13, 2021
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Dear S K, We are pleased to read you received a five star service from Jude in our Islington office. We hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations Team ...
Mar 01,2021
Mar 01,2021
3
people found
this helpful
this helpful
Do not Trust Dexters Islington Office.
I am shocked at how the Islington office conduct business with potential tenants.
Louisa Carr told us an offer on a property was accepted but then continued to change the offer details over the duration of a week, leaving ...
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Sep 26,2019
Sep 26,2019
0
people found
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Working with the Dexter’s Islington sales team to sell our property, they remained very thorough and professional throughout. We were initially with another agent and within the first 2 weeks of being on the market with Dexter’s - 3 viewings later, our property sold. We ...
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Sep 26,2019
Sep 26,2019
0
people found
this helpful
this helpful
Was looking for a place to buy with Dexter's and they were very Knowledgeable and proactive in helping me. Unfortunately they didn't buy through them in the end but I just wanted make sure I mentioned how great their service was and how went above ...
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Jan 27,2018
Jan 27,2018
0
people found
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Dexters managed our recent sale and purchase in N1. They were excellent, informed and professional. What sets them apart is their enthusiasm and energy. In the current market it took 6 months and numerous viewings to find our buyer. Their commitment to us and selling our ...
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Comment on agent fees
Higher than others but I believe they earned their commission, achieving a sale price other agents may not have.
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Feb 12, 2018
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(1)
Dear Sir/Madam,
We are delighted to read that our Islington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 07,2017
Oct 07,2017
38
people found
this helpful
this helpful
Being new to the UK from Canada , I needed to find a place to live as quickly as possible and didn't have much time to ''shop'' around and find the right agency.
When I moved in and eventually settled into my flat a couple of ...
read full review
read full review
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Oct 17, 2017
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(1)
Dear Rena,
I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Sep 18,2017
Sep 18,2017
0
people found
this helpful
this helpful
Moved to London with a need to find a single bed apartment ASAP - after multiple nightmarish experiences with many different Letting agencies (Portico, Foxtons, Cluttons, etc) I walked into Dexters, and Henry helped set up a viewing based on my specifications within 30 minutes, and ...
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Comment on agent fees
Expensive, but in keeping with most agency fees for the N1 area.
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Sep 27, 2017
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Dear Maddie,
I am writing to say thank you for your kind comments about the service you received from our Islington Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Sep 09,2017
Sep 09,2017
42
people found
this helpful
this helpful
Given the cost we expected a lot more from our agent. Communication was poor, another couple showed up for a viewing after we had paid our deposit, we were issued multiple iterations of the contract with no explanation as to why, despite having finalised the ...
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Comment on agent fees
Very bad - so expensive especially considering what they delivered
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Sep 15, 2017
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Dear Matt,
I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations