Andrews
Redhill, RH1
4.6/5, 59 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
86% lettings fee satisfaction

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“Ed was very professional in finding properties that I might ......”

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Jun 21,2012
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Edward
By: 'Martin'
Jun 21,2012
5 people found
this helpful
Ed was very professional in finding properties that I might be interested in and during the visits to those properties. He also reacted quickly in getting a 2nd reviewing a few weeks later after calling me to follow up on my progress, which was nice.
There was a bit of a lack of communication on the timescales/progress front, I was not informed the seller had to be out by June 15 on April 24 and was told that the Vaughans were a bit worried about my slow progress, if I known I was working to a deadline I would have worked faster!
My other feedback is really in relation to Andrews mortgage adviser and also Andrews conveyancing team.
The Andrews mortgage adviser (Caroline Brown) was extremely helpful and worked very hard on my behalf, however I feel that I was not made aware that I was going to be charged for the pleasure when most advisers do not charge. I felt a bit like it was too late to turn back and had to cough up the very expensive fee.
The Andrews conveyancing team (acting for the sellers) were extremely poor. My solicitor chased them for basic information for weeks and I ended up having to wade in and use Ed to put pressure on them, at which point documents magically appeared. In addition they did not seem to doing a very thorough job and were dodging questions. I would not recommend their services to anyone. They simply did not seem to be working in the best interest of their client.
What agent could do to change your mind?
The reason I would not use Andrews again is because the sellers told me that they were overly expensive and therefore I would sell my property using somebody else.
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By: Customer Services Department
Dec 03, 2012
Martin, Thank-you for your comments ,i agree that the key of good customer service is communcation and i am sorry to hear there was a lack of this at times. We at Andrews strive to give excellent customer service at all times. With regard our mortgage adviser's fee , yes we do charge a fee but this it not just for this one occasion. We charge a one off fee and this covers you for the lifetime of your mortgage,so anytime you wish to discuss your mortgage needs on this property you will have the services of Caroline at your disposal and you will also be contacted by our re-mortgage team every couple of years to offer this service.With regard the points raised in relation to our conveyancing team, i will certainly look into this and carry out an investigation. Thank-you for bringing these issues to my attention. Customer Services Co-Ordinator ,Andrews Customer Services Department ,Andrews & Partners .

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Latest Reviews

View all Reviews 59
15th Dec 2021
reviewed by 'Louisa'
“Professional and quick advice. Very impressed. Everyone is eager to help. They return phone calls when they say they will ......”
29th Jan 2021
reviewed by 'SR'
“Just moved into a property through Andrews.They helped us greatly through the letting process and we faced a lot ......”
22nd Jul 2015
reviewed by 'pleased'
“Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg.Terry-Ann provided a very prompt, ......”
17th Jul 2015
reviewed by 'Maddy'
“I am very pleased with Andrews as agents for my property. Their email communication is clear and responsive and phone ......”
8th May 2015
reviewed by 'Landlord'
“I have used Andrews to let one property (full management) for about nine years. The service that I received for ......”
28th Apr 2015
reviewed by 'Chris'
“We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Andrews
24 Station Road
Redhill
Surrey
RH1 1PD
01737 768 164, 01737 780134

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £305,000 £376,000
Lettings 75% 86% £650 £1,325
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 3 1 19 0 24 1 5 0
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Professional and quick advice. Very impressed......”

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Dec 15,2021
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Isaac
By: 'Louisa'
Dec 15,2021
0 people found
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Professional and quick advice. Very impressed. Everyone is eager to help. They return phone calls when they say they will and are very polite....
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“Search for a new rental property, highly recommended...”

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Jan 29,2021
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Samantha
By: 'SR'
Jan 29,2021
0 people found
this helpful
Just moved into a property through Andrews. They helped us greatly through the letting process and we faced a lot of disappointments and issues finding the right place but Samantha and the whole team (we ended up meeting them all at different points) truly helped ...
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“Had the pleasure of Ms Terry-Ann Stewart looking after our ......”

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Jul 22,2015
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Terry-Ann
By: 'pleased'
Jul 22,2015
0 people found
this helpful
Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg. Terry-Ann provided a very prompt, clear and concise service whilst being extremely flexible in working around us. She provided all the answers we required and was a excellant bridge between ...
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“I am very pleased with Andrews as agents for my ......”

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Jul 17,2015
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terri-anne
By: 'Maddy'
Jul 17,2015
0 people found
this helpful
I am very pleased with Andrews as agents for my property. Their email communication is clear and responsive and phone messages are always passed on. I live a long way from the property and they are extremely helpful with maintenance issues. The rent collection is ...
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“I have used Andrews to let one property (full management) ......”

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May 08,2015
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Stephanie Daniell
By: 'Landlord'
May 08,2015
1 people found
this helpful
I have used Andrews to let one property (full management) for about nine years. The service that I received for the first three years was very good, The property appeared to be kept in good order, and any maintenance issues were dealt with efficiently. However, ...
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What agent could do to change your mind?
Be competent Manage my property in a professional way and to a standard that a reasonable person would expect Care about maintaining my property in a habitable state so that the tenants have a reasonable house to live in Engage competent and suitable contractors, preferably who do not over-charges Inspect the property when carrying out a so-called management inspection to ensure that my property is habitable and everything is in working order
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“We've used Andrews for over 12 years to let 3 flats in ......”

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Apr 28,2015
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Stephanie Daniell
By: 'Chris'
Apr 28,2015
0 people found
this helpful
We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant time, indeed on a number of occasions the new tenant has moved in on the same day as the old one has moved out. The ...
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Comment on agent fees
We've always negotiated the fees before any new tenant is found and that's worked well.
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“I rented two properties from Andrews for a period of 4 ......”

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Apr 27,2015
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Sarah Williamson
By: 'Robbo'
Apr 27,2015
0 people found
this helpful
I rented two properties from Andrews for a period of 4 years in total. I found that the Andrews team where very responsive and always willing to help when needed. Stephanie and her team would always go the extra mile to resolve whatever my issue or ...
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Comment on agent fees
I found their fees very reasonable. I had previously rented a property from an Agent in Crawley that charged significantly higher fees on a 6 monthly basis
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“We have used Andrews as Letting and Management Agents for ......”

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Apr 27,2015
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By: 'H'
Apr 27,2015
0 people found
this helpful
We have used Andrews as Letting and Management Agents for nearly 20 years, first on one property and then on a portfolio of four. We have been very satisfied with the service overall and find the staff unfailingly polite and helpful. I am located close to ...
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Comment on agent fees
We have agreed fees based on number of property
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“Luke came well prepared for our valuation he was friendly ......”

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Feb 11,2015
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Luke
By: 'Brad1'
Feb 11,2015
0 people found
this helpful
Luke came well prepared for our valuation he was friendly and very professional his price was what we wanted and his fees were not the cheapest but the service provided and the fact that we achieved over the asking price more than justified the cost ...
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Comment on agent fees
Good value for money
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“The agent always returned calls and was very attentive when ......”

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Feb 21,2014
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Edward
By: 'jacqueline'
Feb 21,2014
2 people found
this helpful
The agent always returned calls and was very attentive when a problem arose. The were very thorough and were very proactive.I would recommend their services to friends and family....
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“From the start, dealing with Andrews Estate Agents (Redhill) was ......”

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Feb 20,2014
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Edward
By: 'Gayle'
Feb 20,2014
2 people found
this helpful
From the start, dealing with Andrews Estate Agents (Redhill) was open, honest, realistic. We recommend them highly. At our initial meeting Ed was armed with his research and expertise to help us make the right decision in putting our home on the market at a ...
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“Fantastic service from Andrews! Very helpful regarding our delays with ......”

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Sep 24,2013
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Edward
By: 'mh'
Sep 24,2013
0 people found
this helpful
Fantastic service from Andrews! Very helpful regarding our delays with the purchase, it made things that little easier . Always chased Vendors and Solicitors, and replied back promptly to any enquires we had. Would recommend them and use the service again in the future!...
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“Andrews Lettings managed, or rather mismanaged, our property for about 7 ......”

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Aug 12,2013
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By: 'oncebitten'
Aug 12,2013
2 people found
this helpful
Andrews Lettings managed, or rather mismanaged, our property for about 7 years. To be fair they were OK for about the first 2 years and after that they went downhill quite swiftly. Why we didn't change agents I don't know, probably a case of better the devil ...
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What agent could do to change your mind?
Nothing. We were so fed up we just tried to keep further dealings with them to a minimum until the tenant moved out and we could sell the property.
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“Luke certainly went the extra mile for us whilst selling ......”

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Jul 12,2013
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Luke
By: 'DW'
Jul 12,2013
4 people found
this helpful
Luke certainly went the extra mile for us whilst selling our property, he was courteous and polite at all times. He always rang back and realised the importance of relaying information promptly. We felt that Luke was extremely proactive and although we were hard task....
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“I was very pleased with the service received via Ed, ......”

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Jul 09,2013
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Edward
By: 'S.Booth'
Jul 09,2013
4 people found
this helpful
I was very pleased with the service received via Ed, Luke and Paul at Andrews Redhill. In particular I like the open day idea, the fact that you can get as many through the door in one day really helps. It means there's no need ...
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“Excellent service. We dealt with various agents while choosing a ......”

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Jun 26,2013
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By: 'Elena'
Jun 26,2013
4 people found
this helpful
Excellent service. We dealt with various agents while choosing a property to purchase, and Andrews agents were the most professional ones. We never felt like we were given somemisleading information or were tricked. We would highly recommend this agency. Also, we were very happy with ...
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By: Paul Mulligan
Jun 28, 2013
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Thanks for the review Elena and we hope you are very happy in your new home. We do now work with a fantastic legal conveyancing service so I hope you take us up on this when you come to sell the property in a few years time. Kind Regards, Paul. ...

“We purchased our property from Andrews two years ago and ......”

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Jun 13,2013
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By: 'Mrs'
Jun 13,2013
4 people found
this helpful
We purchased our property from Andrews two years ago and had a lovely, stress free experience. So naturally, we chose to sell through them this time. From the moment we walked in to the office we were met with professional, helpful yet friendly attitudes. Due ...
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“Andrew's acted on my behalf to sell my propertyOutstanding team ......”

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Apr 09,2013
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Luke
By: 'R'
Apr 09,2013
8 people found
this helpful
Andrew's acted on my behalf to sell my property Outstanding team at Andrew's in Redhill. Luke, Paul & Ed are all fantastic. They are extremely professional and will always put the needs of the client first. Viewings were arranged extremely quickly and delivered at a convenient ...
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“I would like to thank Andrews for their help with ......”

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Apr 09,2013
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Luke
By: 'Richard'
Apr 09,2013
7 people found
this helpful
I would like to thank Andrews for their help with my purchase of my first property. Luke was always on hand to promptly help with any queries I had through what was a long buying process. So, thanks again for all your help....
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“They let us book viewings at short notice with no ......”

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Apr 09,2013
Minithumbup
By: 'Rosie'
Apr 09,2013
6 people found
this helpful
They let us book viewings at short notice with no fuss. Once we decided to purchase the property they provided an excellent service communicating with us regularly, keeping us updated and helping us chase up our uncommunicative solicitor. I would definitely recommend Andrews Redhill....
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“Ed was always very helpful and proactive. He helped negotiate ......”

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Mar 13,2013
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Edward
By: 'Carolyn'
Mar 13,2013
9 people found
this helpful
Ed was always very helpful and proactive. He helped negotiate a good price for the property we were buying as well as representing the seller. When the offer was accepted he helped to chase the solicitor to ensure the sale went through promptly....
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“Was extremely helpful and professional with the pruchase of our ......”

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Mar 13,2013
Minithumbup
By: 'Alex'
Mar 13,2013
8 people found
this helpful
Was extremely helpful and professional with the pruchase of our property. Was also on time when meeting for a viewing. Although the time taken to exchange was delayed Paul kept me fully informed and updated of the progress and also chased both sets of solicitors ...
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“The agents were both extremely professional, helpful and organised, keeping ......”

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Feb 03,2013
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Edward
By: 'Asim'
Feb 03,2013
9 people found
this helpful
The agents were both extremely professional, helpful and organised, keeping us up to date on properties. When purchasing our property they organised everything in a timely fashion helping answering any queries we had and I would recommend them to anyone who is interested in purchasing ...
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“Although Luke was not acting on our behalf as we ......”

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Dec 17,2012
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Luke
By: 'Mr'
Dec 17,2012
10 people found
this helpful
Although Luke was not acting on our behalf as we were purchasing the property, he kept us regularly informed of any progress or issues and actively pursued solicitors and agents on both sides to get things moving when the process seemed to stall. Without Luke, ...
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“PaulCame very well prepared after a 24 hr notice for a ......”

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Nov 10,2012
Minithumbup
By: 'Nick'
Nov 10,2012
10 people found
this helpful
Paul Came very well prepared after a 24 hr notice for a vluation. With printed local sales information of similar properties. He was polite and professional would happily use again Thanks...
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“Ed was extremely helpful when we bought our house. He ......”

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Oct 24,2012
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Edward
By: 'Samantha'
Oct 24,2012
11 people found
this helpful
Ed was extremely helpful when we bought our house. He was very polite and courteous to us at all times through what I sometimes thought was the most stressful time ever. He always seemed to calm me down. He went out of his way to ...
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“The whole process worked well. From the initial valuation visit ......”

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Sep 20,2012
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Jan
By: 'Michael'
Sep 20,2012
10 people found
this helpful
The whole process worked well. From the initial valuation visit through to the completion date. The staff were friendly and helpful and we were especially impressed with Jan who spent long, tireless hours on our behalf chasing solicitors. We were always kept informed of what ...
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“Jan was extremely helpful and responsive in securing the purchase ......”

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Sep 13,2012
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Jan
By: 'Kelvin'
Sep 13,2012
11 people found
this helpful
Jan was extremely helpful and responsive in securing the purchase of Oakwood Close. She handled some very delicate negotiations with the sellers re price,items included and scheduling. There were times during the transaction when we felt that the whole deal could have come off ...
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“Excellent service, very helpful, supportive, proactive and understanding. I've purchased ......”

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Aug 08,2012
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Edward
By: 'Sasha'
Aug 08,2012
11 people found
this helpful
Excellent service, very helpful, supportive, proactive and understanding. I've purchased a number of properties over the past several years and can say with confidence that Ed is one of the best estate agents I've dealt with....
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“This letting department is the poorest ever! do not deal ......”

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Aug 05,2012
Minithumbdown
By: 'surreymiss'
Aug 05,2012
8 people found
this helpful
This letting department is the poorest ever! do not deal with queries but hound you for contract renewal monies over and over well before due date 5 months in this case! and then when you request the contract you are dealt with abrubtly. The girl that ...
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What agent could do to change your mind?
as above useless estate agents
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Andrews, Redhill RH1 1PD



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