0% lettings valuation accuracy
33% lettings fee satisfaction
Oct 03,2017
Oct 03,2017
3
people found
this helpful
this helpful
Absolutely appalling service received as a tenant. Weeks, sometimes months, before action is taken on anything reported and very often a straight forward 'it's not our problem, so sort it out yourself'. I currently am without a cooker, without a gas fire, have damp in my kitchen and am at my wits end with trying to chase things up. I wouldn't recommend them to my worst enemy.
Comment on agent fees
I'm not exactly sure what they do charge fees for.
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Latest Reviews
1st Feb 2022
reviewed by 'Marcus'
1st Feb 2022
reviewed by 'Helen Thompson'
31st Jan 2022
reviewed by 'Unhappy customer'
20th Jun 2020
reviewed by 'Herb'
21st Aug 2018
reviewed by 'DisgruntledTenant'
18th May 2018
reviewed by 'AVOID!'
Opening Hours
Address
Fry & Kent Estate Agents
16 Marmion Road
Southsea,Portsmouth
Hampshire
PO5 2BA
023 9282 2400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £600 | £2,220 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 5 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 01,2022
Feb 01,2022
0
people found
this helpful
this helpful
Always had a super quick and proactive experience with Fry and Kent. Always so attentive and supportive of any enquiry, both big and small....
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Feb 01,2022
Feb 01,2022
0
people found
this helpful
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Extremely positive experience for us with Fry & Kent and all their staff. Very helpful at all times and never too much trouble for them. Would definitely recommend them....
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Jan 31,2022
Jan 31,2022
1
people found
this helpful
this helpful
I want to give 0 stars. The staff in the Southsea office are so incredibly rude. When you make a complaint about the poor telephone manor the response is "Oh for god sake". I have never come across such a ride company. They give estate agents ...
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Jun 20,2020
Jun 20,2020
1
people found
this helpful
this helpful
Horrendous - repeatedly sent people into the property with no warning, major building work undertaken, lied to us about a parking space and tried to rinse every penny out of the deposit when leaving with no good reason. Staff don't have the capacity or can't ...
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Jun 22, 2020
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(1)
We have a very simple complaints process that all our clients have access to and if you genuinely have a problem with any aspect of our service I'd ask you follow that. Our Staff fully respect tenants rights to quite enjoyment of their homes so it is very hard to believe this is a genuine post from a disgruntled customer. ...
Aug 21,2018
Aug 21,2018
4
people found
this helpful
this helpful
Advise to stay away from Fry and Kent at all costs, especially if students. Just like every other letting agent in the area they are here to make as much money off of you as possible with abhorrent service. The staff are all smiles and ...
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Comment on agent fees
Awful hundreds of pounds for nothing.
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May 18,2018
May 18,2018
3
people found
this helpful
this helpful
As both a landlord and tenant I know what good service looks like and this isn't it!! Appauling standards once you've paid your healthy deposit for references. A few choice examples: waiting ages for serious maintenance issues, (no washing machine for weeks, no heating in ...
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Comment on agent fees
Paid fees to rent, now of course against the law in recent legislation.
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Oct 03,2017
Oct 03,2017
3
people found
this helpful
this helpful
Absolutely appalling service received as a tenant. Weeks, sometimes months, before action is taken on anything reported and very often a straight forward 'it's not our problem, so sort it out yourself'. I currently am without a cooker, without a gas fire, have damp in ...
read full review
read full review
Comment on agent fees
I'm not exactly sure what they do charge fees for.
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Oct 11,2012
Oct 11,2012
2
people found
this helpful
this helpful
Not happy with the treatment I have received at this branch. When I applied I was in a difficult situation between homes and required a swift process. As it turns out the staff were most unhelpful, contact was through email only and we had to ...
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Dec 30,2007
Dec 30,2007
1
people found
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this helpful
Lettings office in Marmion Road, Staff here are one step ahead and honesty a must Chap called Trevor extremley helpfull....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
