0% lettings valuation accuracy
33% lettings fee satisfaction
Sep 29,2017
Sep 29,2017
3
people found
this helpful
this helpful
I rented a student property from Indigo Lettings in Brighton. The property was disgusting, the kitchen was tiny, not even big enough for one person, the living room was in a greenhouse attachment and too hot to sit in the summer, too cold in winter. The roof of the living room leaked, my bedroom was absolutely minuscule, yet the rent they expected for this disgusting house was £507 per month, not even including bills. The house was in a terrible location, atop a GIANT hill, miles from anywhere, with only 1 bus service heading there. Other issues included, the hot water in the shower would sporadically turn on and off, the taps in the kitchen were too hard to turn off, and the mattress of my bed was completely broken, you sank into the middle of it every time you lay in it. The bathroom ceiling was covered in mould too, and the bathroom was so small you could barely close the door behind you.
The final straw for me was, when moving out they added charges to keep from my deposit that weren't even real. They charged me £20 for not returning the keys, and when I emailed them they said that they didn't see the keys therefore couldn't return my deposit. They also tried to charge me for a missing bedroom bin, there was no bin in the room when I moved in, which I'm sure they are fully aware of. I'm a student, I cannot afford to be ripped off by terrible people who simply do not care.
The final straw for me was, when moving out they added charges to keep from my deposit that weren't even real. They charged me £20 for not returning the keys, and when I emailed them they said that they didn't see the keys therefore couldn't return my deposit. They also tried to charge me for a missing bedroom bin, there was no bin in the room when I moved in, which I'm sure they are fully aware of. I'm a student, I cannot afford to be ripped off by terrible people who simply do not care.
Comment on agent fees
The fees were far too high, they are criminals.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Oct 2020
reviewed by 'Karen'
29th Sep 2017
reviewed by 'Tenant'
2nd Feb 2017
reviewed by 'BrightonTenant'
Opening Hours
Address
Indigo Property Sales
Suite 9,
The Octagon Offices Waterfront,
Brighton Marina
Brighton
Brighton and Hove
BN2 5WB
01273 530 035
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 08,2020
Oct 08,2020
0
people found
this helpful
this helpful
We have used indigo lettings for 2 years renting a studio flat in Newhaven. They have always acted promptly with any maintenance problems, and i have always found the staff helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29,2017
Sep 29,2017
3
people found
this helpful
this helpful
I rented a student property from Indigo Lettings in Brighton. The property was disgusting, the kitchen was tiny, not even big enough for one person, the living room was in a greenhouse attachment and too hot to sit in the summer, too cold in winter. ...
read full review
read full review
Comment on agent fees
The fees were far too high, they are criminals.
Was this helpful?
Yes
Yes
Feb 02,2017
Feb 02,2017
1
people found
this helpful
this helpful
As a tenant, this is by far the worst letting agent I have ever used. Took months to fix anything and were generally useless at doing anything a property management company is supposed to do (usually claiming staff shortages as the reason), yet if WE ...
read full review
read full review
Comment on agent fees
Extortionate both when moving in and moving out.
Was this helpful?
Yes
Yes
Jul 15, 2017
View all comments
(1)
I was an international student in University of Sussex during 2016-2017. We were shocked by incredibly bad service standards, unfairness and complete absence of human empathy. Our house had leaks in corridor, holes on the floor and constant reminder that not cleaning dust is breach of our contract. We have spent half of winter without any hot water or heating because maintenance guy was on holiday. Overall, this agency stopped showing any care for us as soon as contracts were signed and deposits ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
