“Very disappointing service. The woman arranging our viewings of the ......”
1 Star Review
Jun 19,2012
By:
'snaaa'
Jun 19,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
4
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Very disappointing service. The woman arranging our viewings of the property was lovely, but every other aspect of this experience has been terrible. Just arranging the paperwork so we could move in was a nightmare, as Blundells staff seemed disorganised and very bad at keeping it contact with their customers. When this was eventually done, we moved in to find the cleaning we had requested and were assured had been done had not even been attempted. I have never had the displeasure of being in a dirtier house. When a representative eventually came to look at the problem (two weeks after it was reported), we were told nothing was wrong with the property except our suitcases being on the floor, and no action would be taken. When the illegal ceiling tiles were pointed out to them the problem was ignored. They have been exceptionally rude and have ignored any complaints about the property. Do NOT use this company.
What agent could do to change your mind?
Be polite when dealing with customers, don't lie about work being carried out just to get a customer to sign a contract, respond to complaints instead of ignoring them, don't let houses that contain illegal fire hazards, don't let dirty houses.
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