100% lettings valuation accuracy
99% lettings fee satisfaction
Jun 19,2012
Jun 19,2012
5
people found
this helpful
this helpful
This is quite possibly the worst service I have ever received. I hope that other people are wise when choosing estate agents because we have lost £500 admin due to their scamming and unproffesional nature, we changed our mind less that 24hrs after paying over the phone on Friday the 8th of June 2012, I rung the next morning to cancel the transaction they refused. I dealt with the estate agent manager Rita Clark who is the ruddest woman I have ever sopken to, not only did she refuse the refund us, after her company did no work, and neither me nor my partner signed paper work, she dropped the phone on me and didn't ring back after I left dozen messages with her staff. Customer service is clearly not a necessisty for Mulberrys. I am disgusted with the service and I am sadded that many more will become victims of this poor service. Overall this dispicable service to which I have ensured the University of Royal Holloway have been contacted, Mulberrys will now be on their blacklist. Vile members of staff, clearly uneducated and lack substantial grasp of the common law of this country.
What agent could do to change your mind?
To have refunded us our money especially after I called less than 24hours after the transaction took place. No signed contract or form of identification was given by me. Mulberrys had not actually done any paper work, so took our kept our money, yet no service was given. My phone bill will be expensive this month, because I spent most of the time on Hold wanting for Rita Clarke, only to tell me that she would not refund me. In case anyone else deals with her, she cannot articulate clearly or even put together on conclusive argument. This company is shameful.Attached Filesnbsp;
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Latest Reviews
5th Nov 2016
reviewed by 'Jw'
23rd Mar 2013
reviewed by 'Disgruntled'
3rd Dec 2012
reviewed by 'P.F.'
19th Jun 2012
reviewed by 'SomewhereEngland'
17th Jun 2011
reviewed by 'Pricey'
29th Apr 2011
reviewed by 'princesspercy'
Opening Hours
Address
Mulberrys Independent Estate Agents Ltd
190 High Street
Egham
Surrey
TW20 9ED
01784 477772
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 05,2016
Nov 05,2016
1
people found
this helpful
this helpful
This has to be the worst letting agency in the area, do not trust them or use them. They are unreliable and do not return emails or calls. We rented our annex through them, when it came to getting deposits back etc they delayed returning ...
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Comment on agent fees
Average in the arwa
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Mar 23,2013
Mar 23,2013
7
people found
this helpful
this helpful
As a former Landlord I would like to warn all prospective Landlords DO NOT USE THESE AGENTS. I have been lied to on several occasions ,all my requests and e mails and phone calls ignored. Mulberrys are so very lazy it is easier for them ...
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Dec 03,2012
Dec 03,2012
3
people found
this helpful
this helpful
They are the pirates of student letting for RHUL. It took them more than 2 months to send my deposit back, and only after a number of emails. Every time I went to their branch I was treated as a beggar, not as a customer paying ...
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Jun 19,2012
Jun 19,2012
5
people found
this helpful
this helpful
This is quite possibly the worst service I have ever received. I hope that other people are wise when choosing estate agents because we have lost £500 admin due to their scamming and unproffesional nature, we changed our mind less that 24hrs after paying over the ...
read full review
read full review
What agent could do to change your mind?
To have refunded us our money especially after I called less than 24hours after the transaction took place. No signed contract or form of identification was given by me. Mulberrys had not actually done any paper work, so took our kept our money, yet no service was given. My phone bill will be expensive this month, because I spent most of the time on Hold wanting for Rita Clarke, only to tell me that she would not refund me. In case anyone else deals with her, she cannot articulate clearly or even put together on conclusive argument. This company is shameful.Attached Filesnbsp;
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Jun 17,2011
Jun 17,2011
4
people found
this helpful
this helpful
Terrible - I would advise any student at Royal Holloway to look elsewhere. Mulberrys took 3 months to return my deposit, dispite all parties being in agreement, they would not fix an ant infestation in my room, they refused to sort out an ant infestation and ...
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Apr 29,2011
Apr 29,2011
5
people found
this helpful
this helpful
Unprofessional cowboys. Will try to get every last pence out of my deposit for unnecessary costs. I actually have a strong background in property law and know exactly what rights we have as students, and was able to send Mulberrys away with tails between their ...
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Feb 09,2011
Feb 09,2011
2
people found
this helpful
this helpful
Good guys. These guys were not actually reccomended to me but I was pleasantly suprised when dealing with them. They are family run and seem to know everything about property for let or sale in Egham. Thanks Mulberrys Egham office....
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Sep 17,2010
Sep 17,2010
7
people found
this helpful
this helpful
[[EDIT ORIGINAL START]]
I would advise people to never use these people I agree entirely with the other reviews.
I think even giving them one star is misleading for the people who don't see that one star means terrible they should have a minus rating ...
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