25% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Sep 27,2017
Sep 27,2017
7
people found
this helpful
this helpful
Moved out 5 weeks ago after caring for the property as if my own and receiving glowing 3 monthly inspection reports on the state of the property. Very pleased with service during tenancy but after chasing 3 weeks after moving out no action had been taken by the agency whatsoever to progress release of deposit.
Charges were recommended to landlord by Romans for deposit retention on checkout for 4 minor points, these are several hundreds of pounds which are disproportionate and I have challenged. No response to phone calls or emails for the last two and a half weeks and currently unable to recover the deposit. Very disappointed and expecting this will turn in to an official complaint to Romans and perhaps go to the Ombudsman taking months to resolve. I would not rent through Romans again.
Charges were recommended to landlord by Romans for deposit retention on checkout for 4 minor points, these are several hundreds of pounds which are disproportionate and I have challenged. No response to phone calls or emails for the last two and a half weeks and currently unable to recover the deposit. Very disappointed and expecting this will turn in to an official complaint to Romans and perhaps go to the Ombudsman taking months to resolve. I would not rent through Romans again.
Comment on agent fees
My only issue is with retention of deposit at end of tenancy. This is very much stacked against the tenant whose only redress seems to be through a lengthy ombudsman process.
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Latest Reviews
27th Sep 2017
reviewed by 'VictimOfRomans'
12th Oct 2014
reviewed by 'Maxine'
11th Dec 2012
reviewed by 'Caroline'
11th Dec 2012
reviewed by 'Caroline'
Opening Hours
Address
Romans
4 King Street Lane
Winnersh,Wokingham
Berkshire
RG41 5A
0118 9366611
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 100% | £0 | £0 |
| Lettings | 0% | 33% | £925 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 22 | 5 | 2 | 0 | 1 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 12,2018
Oct 12,2018
4
people found
this helpful
this helpful
Having been the unwitting victim of the outright lacklustre communication, abhorrent and morally bankrupt business practises of other letting agencies, imagine my surprise when learning that I hadn't scrapped the bottom of the barrel until I dealt with Romans. In the event that you are ...
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Comment on agent fees
Overpriced based on you see nothing special for your money.
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Sep 27,2017
Sep 27,2017
7
people found
this helpful
this helpful
Moved out 5 weeks ago after caring for the property as if my own and receiving glowing 3 monthly inspection reports on the state of the property. Very pleased with service during tenancy but after chasing 3 weeks after moving out no action had been taken by the ...
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Comment on agent fees
My only issue is with retention of deposit at end of tenancy. This is very much stacked against the tenant whose only redress seems to be through a lengthy ombudsman process.
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Aug 23,2017
Aug 23,2017
6
people found
this helpful
this helpful
Absolutely appalling service. Didn't respond to initial queries when we first took up tenancy. There were only one set of keys so we had to get further keys cut which we had to pay for. Left the property clean and they are refusing to give ...
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No comment
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Oct 12,2014
Oct 12,2014
1
people found
this helpful
this helpful
Daniel was aware of my unfortunate circumstances and made the whole buying process extremely easy for me. The property will be rented and Daniel has assured me that he will hand it all over to the lettings dept and i will have no dealings with ...
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Comment on agent fees
Nobody likes to pay for fees but it has to be done!
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Dec 11,2012
Dec 11,2012
0
people found
this helpful
this helpful
Although I have only recorded a score of Good, I think the service I have received from Kelly has been very good and consistent. She nearly always gets back to me immediately if there are any problems and keeps me informed of progress and outcomes. ...
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Dec 11,2012
Dec 11,2012
0
people found
this helpful
this helpful
Although I have only recorded a score of Good, I think the service I have received from Kelly has been very good and consistent. She nearly always gets back to me immediately if there are any problems and keeps me informed of progress and outcomes. ...
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Dec 07,2012
Dec 07,2012
0
people found
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this helpful
Very good service and helpful staff specially my contact Kelly Saunders how has been very helpful with all problems and has had them sorted very quickly and with no fuss....
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Dec 07,2012
Dec 07,2012
1
people found
this helpful
this helpful
Kelly Saunders has been helpful to my husband and I over quite a few years. She has accompanied us to the property between lets to disuss any necessary work and it has always been actioned satisfactorily. She is a very pleasant member of your team....
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Dec 06,2012
Dec 06,2012
0
people found
this helpful
this helpful
Kelly is always responsive and helpful whenever there is a problem with the property. She makes renting through Romans stress-free and I am grateful for her help!...
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Nov 28,2012
Nov 28,2012
1
people found
this helpful
this helpful
Kelly has been my Property Manager for around a year and in that time has always been extremely helpful and professional. She is quick to respond to any email or phone call enquiries that I have made.
A very easy person to deal with.
Many ...
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Nov 26,2012
Nov 26,2012
1
people found
this helpful
this helpful
I have been renting a property through Romans Lettings in Wokingham for just over a year now. They have been brilliant from the very beginning, I originally spoke to Seirian who showed me around the property and sorted out the contract for me, she was ...
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Nov 16,2012
Nov 16,2012
0
people found
this helpful
this helpful
Romans provided a realistic price in the climate that we are in at the moment. The sale went through in under 8 weeks and the sale proceeded very smoothly. I was kept up to date on how the sale was progressing.
The only down side was ...
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Nov 14,2012
Nov 14,2012
0
people found
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this helpful
Kelly is a phenomenal asset to Romans. I deal with her on a regular basis as she is managing 3 seperate tenants on my behalf. She is very responsive to any questions that I have and keeps me fully informed on the status of my properties ...
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Nov 12,2012
Nov 12,2012
0
people found
this helpful
this helpful
Kelly has been very responsive to all queries and has dealt with them promptly. She has also managed/is managing current things that need to be sorted very promptly and efficiently. So far I am pleased with the service we are receiving and glad that ...
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Oct 25,2012
Oct 25,2012
0
people found
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Kelly has been doing a great job helping to pro actively manage our property in Wokingham. She has been a pleasure to deal with....
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Oct 19,2012
Oct 19,2012
0
people found
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Romans have not always been good agents for our letting, but since Kelly Saunders took control the service has been perfect. Efficient and always helpful, she has responded rapidly at all times and often spotted issues before they became problems....
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Sep 28,2012
Sep 28,2012
0
people found
this helpful
this helpful
Kelly has been an excellent agent. She has always responded promptly and efficiently to any problems, and has been meticulous about keeping in touch, keeping me notified of visits, and emailing me property reports. She is also extremely nice to deal with - great interpersonal ...
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Jul 16,2012
Jul 16,2012
0
people found
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Veronica was really helpful when I was first looking for a property, and Annemarie has always been been friendly and acted quickly when things have needed doing/replacing in the flat. The only problem I did have with Romans was over the christmas period when ...
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Jun 22,2012
Jun 22,2012
0
people found
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Kelly has been a very helpful member of the Roman's team, and has consistently performed well in her role as my contact / liaison. As a landlord who has very few opportunities to visit my property, Kelly has been my eyes and ears with regards to ...
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Jun 18,2012
Jun 18,2012
0
people found
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Excellent service. Matthew couldn't do enough for us (he even gave me a lift!). We bought through Romans as well and the service has been great from that direction too....
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Jun 08,2012
Jun 08,2012
2
people found
this helpful
this helpful
We had new tenants in the property and there was a water leak from the water softener feeding the Combination Boiler. This was a high pressure leak which coldl have caused substantial damage. Kelly provided an excellent service and on the whole handled the entire ...
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Jun 06,2012
Jun 06,2012
0
people found
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I've been a tenant of Romans managed properties for the last 4 years. Kelly was managing the property i stayed in for 3 years and she was absolutly a great and professional person to deal with. Always responsive and prompt in her responses. When the old landlord ...
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Jun 04,2012
Jun 04,2012
0
people found
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Kelly has managed our property for the last five years and we have been very happy with the level of service she has provided. Communications have always been timely and any works required have been managed efficiently....
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Jun 01,2012
Jun 01,2012
0
people found
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this helpful
Kelly is very helpful and detailed in her responses. I am happy to ask Kelly any question and know she will give an informative response....
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May 31,2012
May 31,2012
0
people found
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Kelly produces regular and detailed property reports. She always responds quickly to any queries in a helpful and professional manner. I believe she is an great asset to Romans....
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May 31,2012
May 31,2012
2
people found
this helpful
this helpful
My tennant and I have foung Kelly Saunders very helpful. She resolves issues and keeps us informed of developments....
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May 31,2012
May 31,2012
2
people found
this helpful
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I found Kelly to be very good at her job with a professional attitude and the ability to get things done....
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What agent could do to change your mind?
I found Romans as an organisation to be too commercial / contractural and inflexible and for that reason would not use them agian.Attached Filesnbsp;
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May 25,2012
May 25,2012
0
people found
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Kelly is ALWAYS extremely helpful and prompt in response to any enquiry. She schedules work to be done and advises that this will be taking place.
On our first 4 month site inspection, I pointed out a bathroom door that could not be accessed (a Jack ...
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May 11,2012
May 11,2012
0
people found
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Kelly was very efficient, knowledgeable and helpful at all times. She succeeded in finding a tenant for our property, and made the whole process as simple and easy as possible for us. Need I say more!...
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May 09,2012
May 09,2012
0
people found
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Kelly Saunders is the Romans staff member managing our property. We feel well looked after as we have found Kelly to be professional & responsible in her conduct. We have recently moved into this property have the first few months have required a few issues to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
