East Croydon, Surrey, CR0
4.7/5, 101 reviews
91% recommended
97% lettings valuation accuracy
93% lettings fee satisfaction

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“Horrible experience! Several problems since the beginning. They didn't let ......”

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Sep 26,2017
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By: 'A'
Sep 26,2017
2 people found
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Horrible experience!
Several problems since the beginning. They didn't let us into the new property the day agreed knowing perfectly that we were leaving our current flat that day and we had a baby. Then after 5 days we could eventually go in there but the house was disgustingly dirty (we made a phone call the previous day to ensure about the cleanness of it and they confirmed it was when actually in wasn't). All what they were able to say was "the landlord is responsible, nothing we can do". So I don't understand which is the job of an estate agent and how they justify the fee they ask
They paid me off £200 out of the £500 fee (what a miserable treatment)
Then most of the jobs we agreed weren't been done at our entrance and any time we are reporting an issue to be resolved, it is a nightmare to get that done, months and months of nothing (no radiator in the bedroom for 5 months, of course winter time). No humanity or professionalism at all.
Comment on agent fees
The highest ever even for the renewal
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Latest Reviews

View all Reviews 101
16th Feb 2024
reviewed by 'Amy'
“The team were helpful and answered all my questions well in a quick manner...”
17th Oct 2023
reviewed by 'Anna A'
“What a fantastic experience I had! I am not one to write reviews but after engaging Bairstow Eves to buy ......”
5th Jul 2023
reviewed by 'Min'
“Just the worse, most unprofessional agents a landlord could ever want. I had to chase endlessly for anything to be ......”
6th Jan 2023
reviewed by 'Rita'
“He is very friendly, helpful, lovely reception and ready to assist me with getting my accommodation within a short period ......”
22nd Dec 2022
reviewed by 'Beauty'
“Fahim helped me get a house to rent in a very short time, bairstow eves are one of the best....”
1st Dec 2022
reviewed by 'Desmond'
“Fahim was truely efficient in helping us throughout the way. He made sure the whole process was well taken care ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Bairstow Eves
28 Norfolk House George Street
Croydon,Surrey
Greater London
CR0 1LG
0208 688 1161

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 97% 93% £600 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
36 2 50 3 4 0 1 0 1 4
Areas covered
  • CR0
  • East Croydon, West Croydon, South Croydon
  • CR2
  • Thornton Heath, Selsdon, South Norwood, Shirley
  • SE25
  • West Wickham, Waddon
  • CR7
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“The team were helpful and answered all my que......”

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Feb 16,2024
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By: 'Amy'
Feb 16,2024
0 people found
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The team were helpful and answered all my questions well in a quick manner...
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“Amazing Experience...”

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Oct 17,2023
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Tenaha
By: 'Anna A'
Oct 17,2023
0 people found
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What a fantastic experience I had! I am not one to write reviews but after engaging Bairstow Eves to buy my first property, I felt compelled to leave a review. I would especially recommend Tenaha Taylor who was absolutely amazing from beginning to end. She ...
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“Just the worse, most unprofessional agents a ......”

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Jul 05,2023
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By: 'Min'
Jul 05,2023
0 people found
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Just the worse, most unprofessional agents a landlord could ever want. I had to chase endlessly for anything to be done, everything was done 'cheaply' and yet they were expensive. My experience was over a period of 15years. I once had tenants whom clearly never ...
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“He is very friendly, helpful, lovely receptio......”

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Jan 06,2023
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Fahim
By: 'Rita'
Jan 06,2023
0 people found
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He is very friendly, helpful, lovely reception and ready to assist me with getting my accommodation within a short period of time. I quite appreciate his efforts all through the checking and was very assuring for me....
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“Fahim helped me get a house to rent in a very......”

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Dec 22,2022
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Fahim
By: 'Beauty'
Dec 22,2022
0 people found
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Fahim helped me get a house to rent in a very short time, bairstow eves are one of the best....
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“Fahim was truely efficient in helping us thro......”

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Dec 01,2022
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Fahim
By: 'Desmond'
Dec 01,2022
0 people found
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Fahim was truely efficient in helping us throughout the way. He made sure the whole process was well taken care of in a very professional manner. Hats off to him!!!!...
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“I had a good experience with Doug, He just he......”

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Jul 06,2022
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Doug
By: 'Femy'
Jul 06,2022
0 people found
this helpful
I had a good experience with Doug, He just help to find out a property to rent within in week. He has been done in quick and had a good communication with us. Thank you...
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“I had a good experience with Doug, He just he......”

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Jul 06,2022
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Doug
By: 'Anurag'
Jul 06,2022
0 people found
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I had a good experience with Doug, He just help to find out a property to rent within quick time. He has been very helpful and reachable for all small queries. Now just waiting for him to help me getting house keys as soon possible....
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“Thanks for the straightforward and smooth sal......”

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Jul 03,2021
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Ian
By: 'Robert'
Jul 03,2021
0 people found
this helpful
Thanks for the straightforward and smooth sale of our family home.Not a misstep along the way.We bought the house through you originally and sold it on through you 26 years later.Special thankyou to Alex, and to Ian who was there at the beginning ...
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“Many thanks to Doug who supported us and was ......”

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Apr 20,2021
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Doug
By: 'Dominika'
Apr 20,2021
0 people found
this helpful
Many thanks to Doug who supported us and was in constant contact with us throughtout the application process. Excellent friendly and proffesional approach. Each stage of application has been solidly explained to us so we knew what to expect. Summarizing the whole process was very ...
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“I recently started a new rental with Bairstow......”

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Apr 20,2021
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Doug
By: 'Natasha'
Apr 20,2021
0 people found
this helpful
I recently started a new rental with Bairstow eves, Doug was great from beginning to end, going above and beyond and always with a smile on his face! Would definitely recommend!...
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“Sophie Griffin was extremely helpful in the m......”

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Feb 09,2021
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Sophie
By: 'Eric'
Feb 09,2021
0 people found
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Sophie Griffin was extremely helpful in the midst of this bad weather today. Many thanks Sophie, for your friendly and warm response. I greatly appreciate that....
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“Excellent friendly and professional approach ......”

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Sep 27,2020
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Alex
By: 'Giuseppe'
Sep 27,2020
0 people found
this helpful
Excellent friendly and professional approach by both Ashley end Alex. Thank you for helping me to find a buyer in such a short time. Very good team....
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“I have just started using the Bairstow Eves, ......”

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Aug 25,2020
Minithumbup
By: 'John'
Aug 25,2020
0 people found
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I have just started using the Bairstow Eves, East Croydon portal as a landlord and have no hesitation in highly recommending this tool to any landlord. It is exceptionally well designed and provides all the information, be it historical, financial, or current, that I could ...
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“Great service...”

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Jun 07,2019
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Alex
By: 'Bob'
Jun 07,2019
0 people found
this helpful
After talking to three local estate agents, I decided to engage Bairstow Eves to market and sell my flat in East Croydon. Ashley impressed me by being confident but realistic about the state of the market. I was delighted to receive an offer in line ...
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Comment on agent fees
Flat fee rather than as a percentage of sale: initially a 'leap of faith' that they will be incentivised to achieve the best price possible, but in my case I can only say I was well satisfied.
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“SO PLEASED WITH SERVICE...”

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Mar 12,2019
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Doug
By: 'Toni'
Mar 12,2019
0 people found
this helpful
Welcoming, friendly and helpful. What more could you want? It was my first time renting as I was nervous and didn't know what to expect. The staff here was incredibly helpful with giving me all the information I needed to know about my new propriety ...
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Comment on agent fees
Good!
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“Honest, approachable and helpful...”

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Mar 02,2019
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Doug
By: 'Louise'
Mar 02,2019
0 people found
this helpful
We recently moved into a property in East Croydon let by Bairstow Eves. The staff were helpful and friendly, and in particular, Doug, the agent assisting us, was very open and honest, which for me was very important. He was also very approachable, outgoing and ...
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“Very pleased...”

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Dec 08,2018
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Doug
By: 'Christian'
Dec 08,2018
0 people found
this helpful
It was great to have Doug as my estate agent. I had several problems finding a place to live shortly after moving to London from abroad and it's heart-warming to find a person who is close, understanding and willing to give a hand. I know ...
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Comment on agent fees
Average
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“A-Team...”

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Dec 03,2018
Minithumbup
By: 'Thompsons'
Dec 03,2018
0 people found
this helpful
A brilliant team at Burnham-on-Crouch office. Warm, friendly and extremely helpful. The property was sold very quickly but a few complications with the chain put the Manager Maxine to the test. Her determination and grit to get this deal finalised against all the problems and ...
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Comment on agent fees
The fee was well earned.
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“Excellent...”

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Sep 06,2018
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Dhruva
By: 'Deeps'
Sep 06,2018
0 people found
this helpful
Great Thanks for Dhruv and he was excellent from viewing to to moving into the property in CR0.He helped with all my queries and requests in timely manner , which helped me a lot to take a decision to rent the property with Bairstow Eve....
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Comment on agent fees
I think I was lucky I took it in the offer period, but other side I think feel bit higher side
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“Unprofessional...”

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Aug 21,2018
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By: 'Eastern'
Aug 21,2018
0 people found
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I was trying to rent property from them, in add they don't say nothing about baby's but when I said i have a baby they straightaway change their way and answer we have to talk to landlord if he agrees to rent. Really? Don't waste ...
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“Move In Review...”

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May 28,2018
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Jake
By: 'Manoj'
May 28,2018
0 people found
this helpful
We are moving into new property within east croydon. Jake helped us with the viewing and was there to support us through out. Very pleasant and easy to work with....
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Comment on agent fees
Obviously as any consumer, we feel agent fees are on higher side; it adds quite a lot to the cost
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“Excellent, stress-free service...”

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Mar 22,2018
Minithumbup
By: 'BarbaraB'
Mar 22,2018
0 people found
this helpful
I just wanted to say a big thank you to Bairstow Eves lettings office in Croydon and especially to Maxine Apps who has gone above and beyond in arranging a new tenant for my property. I live overseas and had problems with my previous letting ...
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Comment on agent fees
3% less than my previous agent and a much better service so I am very pleased
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“We would definitely recommend bairstow ewes. A big thank you ......”

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Nov 22,2017
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Jordan
By: 'Nitheesh'
Nov 22,2017
1 people found
this helpful
We would definitely recommend bairstow ewes. A big thank you to Jordan who made the move in process very easy....
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“Thank you Sophie, Marcus & Jake for all your help in ......”

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Oct 19,2017
Minithumbup
By: 'B.'
Oct 19,2017
1 people found
this helpful
Thank you Sophie, Marcus & Jake for all your help in getting the right tenant for my property! The service I received from you was brilliant!...
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Comment on agent fees
good
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“Horrible experience! Several problems since the beginning. They didn't let ......”

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Sep 26,2017
Minithumbdown
By: 'A'
Sep 26,2017
2 people found
this helpful
Horrible experience! Several problems since the beginning. They didn't let us into the new property the day agreed knowing perfectly that we were leaving our current flat that day and we had a baby. Then after 5 days we could eventually go in there but the ...
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Comment on agent fees
The highest ever even for the renewal
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“Our first property Let and Maxine and her team have ......”

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Jul 07,2017
Minithumbup
By: 'David'
Jul 07,2017
0 people found
this helpful
Our first property Let and Maxine and her team have been exceedingly helpfully throughout the letting process. Can highly recommend....
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“I am moving out the very first time with my ......”

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Apr 17,2017
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Fionn
By: 'Myra'
Apr 17,2017
0 people found
this helpful
I am moving out the very first time with my son after my divorce. Fionn helped us to look for the flat we really liked and he kept us updated through out the process. Fionn was very efficient, supportive and helpful in every way. My ...
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“Jake is excellent at his job. He has gone above ......”

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Mar 27,2017
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Jake
By: 'Maurice'
Mar 27,2017
1 people found
this helpful
Jake is excellent at his job. He has gone above and beyond the requirements of his current Negotiator role in making sure that what I justifiably requested was carried out by acting as liaison between the owner and me, the tenant, on several occasions and ...
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“I have been using the services of Bairstoweves to rent ......”

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Mar 23,2017
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By: 'LAU'
Mar 23,2017
0 people found
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I have been using the services of Bairstoweves to rent out my properties at Tavistock Gate in Croydon for the best of 25 years. That speaks for itself ! I encountered no problem in finding promptly new tenants with minimum void periods. Among the staff stood out ...
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Comment on agent fees
Competitive
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 8:59 AM 16/02/2017 by Ashley Marriott

Awards won by Bairstow Eves, Surrey CR0 1LG



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