100% sales valuation accuracy
100% sales fee satisfaction
Sep 26,2017
Sep 26,2017
0
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I have rented my property with Ben Charles estate agents, Durham since August 2016 and would definitely recommend their service. They have an excellent team and all of the staff I have dealt with have been friendly, approachable, and efficient. All of the staff have been very responsive to emails and always provide regular email updates with payments, arrears, court work, viewings and any work required in the property. My flat has been let out 3x and each time the company have managed to find a tenant and let the property within a week and complete all of the necessary documents with no hassle. I have always been kept up to date by phone, email and text at every step of the way and honest and feedback has been provided by the team. I have worked closely with the Director Ben Waldram over the last 12 months regarding missed rental payments resulting in correspondence with the High Court. He has been extremely composed, accommodating, down to earth and has always been willing to assist. He has kept me updated throughout the entire process and was able to explain the process in simple terms and answer any questions that I had. He has recently secured a successful outcome on the case and I could not have done this complicated process without him! I know my rental property is in good hands using this company and I know that the staff are always on hand to offer support and reassurance as needed.
Comment on agent fees
Average - similar to most other agents.
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Nov 17, 2017
Thank you very much for the positive comments. It's a pleasure working with you!!
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Latest Reviews
15th Oct 2018
reviewed by 'Sean'
13th Apr 2018
reviewed by 'KAREN'
19th Jan 2018
reviewed by 'mark'
12th Jan 2018
reviewed by 'geordie1'
7th Nov 2017
reviewed by 'MichaelHill'
Opening Hours
Address
Ben Charles
96 Claypath
Durham
DH1 1RG
0191 383 0011
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £167,000 | £170,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 2 | 7 | 0 | 2 | 0 | 1 | 3 |
Areas covered
- DH1
- SR
- DH2
- DH3
- DH4
- DH5
- DH6
- DH7
- DH8
- DH9
- DL
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Dec 18,2020
Dec 18,2020
0
people found
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this helpful
Horrible letting agent. Less than 24 hours before viewing the property, the woman rang me enthusiastically confirming the booking then let me down stating that the landlord has gave the property away! Same thing happened with Ben charles with one of my friend! Avoid this letting ...
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Oct 15,2018
Oct 15,2018
0
people found
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Emma and the team at Ben Charles have been fantastic from start to finish on the sale of our property. Nothing was too much trouble and always informed us promptly on any updates. Delivered a highly professional service and guided the sale process to a ...
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Comment on agent fees
Very Reasonable Fees
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Yes
Apr 13,2018
Apr 13,2018
0
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I wanted to buy my first home, so I was more than apprehensive, to say the least. I later approached Rachael at Ben Charles. She immediately put me at ease, reassuring me that there was nothing to worry about. Rachael also explained that if there ...
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Comment on agent fees
good
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Yes
Apr 14, 2018
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(1)
Hi Karen. Thank you for posting such positive feedback. It is great to hear that our mortgage services has provided you with a great service! I will highlight your comments in our next morning meeting! Best wishes for the future. Rachael will contact you when your re mortgage is due! ...
Jan 19,2018
Jan 19,2018
0
people found
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i have used Ben Charles services several times now and as always the service i received was excellent.I find they have a very well balanced team with everyone very good at there part in the process.thanks again....
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Comment on agent fees
Everybody would like to pay less.But the fees are competitive and the service is worth the fees.
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Mar 26, 2018
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(1)
Thank you very much for your positive comments. I will feedback to the team in tomorrows morning meeting. Best wishes for the future. ...
Jan 12,2018
Jan 12,2018
0
people found
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Excellent service, bought a house through Ben Charles, good advice and very helpful service.
Also, Emma is by far the most friendliest, patient and reliable person working in a front-facing customer service position!...
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Comment on agent fees
Average.
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Yes
Jan 18, 2018
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(1)
Thank you very much for your positive review. I will pass on your comments to Rachael and Emma - they will be delighted with the feedback. Best wishes for the future in your new home! ...
Nov 07,2017
Nov 07,2017
0
people found
this helpful
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We recently sold our house through Ben Charles and couldn't have been more pleased with the service we received. Ben, Emma, Rachael and the team made the whole process seamless. Keeping in touch with us regularily and chasing parties across the chain to ensure we ...
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Comment on agent fees
Very reasonable
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Nov 17, 2017
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(1)
Thanks for the great review. I hope the work on your new home is coming along well - best wishes for the future! Please do not hesitate to contact us if you need anything further. ...
Sep 26,2017
Sep 26,2017
0
people found
this helpful
this helpful
I have rented my property with Ben Charles estate agents, Durham since August 2016 and would definitely recommend their service. They have an excellent team and all of the staff I have dealt with have been friendly, approachable, and efficient. All of the staff have been ...
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Comment on agent fees
Average - similar to most other agents.
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Yes
Nov 17, 2017
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Thank you very much for the positive comments. It's a pleasure working with you!! ...
Aug 29,2017
Aug 29,2017
0
people found
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I have greatly appreciated bencharles' professional and friendly service. After an unfortunate escape of water halted plans to move into a selected rental less than two weeks before the move, bencharles worked to ensure that I would have a temporary place to stay while repairs (...
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Sep 25, 2017
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(1)
Thank you very much for your review. Can I also take the opportunity to thank you for your patience during what must have been a stressful period. I am very pleased that we were able to organise appropriate short term accommodation - We look forward to getting you moved into your 'newly refurbished' apartment in due course! Best wishes - Ben. ...
Aug 22,2017
Aug 22,2017
2
people found
this helpful
this helpful
Are reasonably efficient, however we were charged cleaning fees for dusting on leaving our rented property when we were advised when we arrived we only had to leave it as clean as what we found it. After looking at photos when we moved in and ...
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Sep 25, 2017
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(1)
Thank you very much for your review. I will make sure that the invoice for the cleaning conducted is forwarded. As discussed the light clean was required to remove dust which had accumulated during the period of your tenancy that the property was vacant. We were please to be able to accommodate your request to tidy the garden yourselves after the final inspection and hope that this was helpful in keeping the moving out costs to a minimum. Best wishes for the future. Ben. ...
Jul 25,2017
Jul 25,2017
0
people found
this helpful
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Buying a new build house is always a stressful experience however Emma made this a much less stressful experience for us by keeping us fully informed. From the very beginning both Emma and Rachel have offered advice and have always been contactable and answered literally ...
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Jul 26, 2017
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(1)
We got there in the end!! Congratulations on the completion of your dream home. Please do not hesitate to contact us if you need any further support or information. Best wishes for the future. ...
Jul 19,2017
Jul 19,2017
0
people found
this helpful
this helpful
We recently sold our home through Ben Charles and couldn't have asked for a better service. Emma in particular was very friendly and professional and was always able to answer our questions and took the worry out of what could otherwise have been a very ...
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Comment on agent fees
The fees were very reasonable in comparison to other local agents fees
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Jul 20, 2017
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(1)
Many thanks for your review of Ben Charles. Great to hear such positive comments. I will pass on your feedback to Emma and the team. ...
Jun 09,2017
Jun 09,2017
0
people found
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Best Estate Agents that I have dealt with, really knowledgeable and helpful staff. answered all queries. Would definitely use again if needed...
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Comment on agent fees
good
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Yes
Jun 10, 2017
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(1)
Hi Thomas, Thank you very much for taking the time to review our business. I am delighted that your house sale went smoothly. We look forward to working with you again in the future. Best wishes. ...
Apr 14,2017
Apr 14,2017
0
people found
this helpful
this helpful
Ben Charles sold my property and we found that the staff were lovely, very informative, friendly and helpful, would definitely recommend them. Always ready to help. Thank you...
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Comment on agent fees
very fare
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Yes
Apr 15, 2017
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(1)
Thank you very much for taking the time to review Ben Charles Ltd. Very best wishes for the future in your new home! ...
Apr 12,2017
Apr 12,2017
0
people found
this helpful
this helpful
I want to thank everyone at Ben Charles for such a smooth stress free service. Everyone was so friendly and helpful. Rachael completed my mortgage and we felt completely safe in her hands we didn't have to do worry. Our house is all sorted now ...
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Comment on agent fees
Good
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Yes
Feb 06,2017
Feb 06,2017
5
people found
this helpful
this helpful
My wife rang to try and book a viewing. After waiting for an hour for a call back she was then passed onto a gentleman who she said had the worst attitude with her. Couldn't be bothered attitude and made her feel like she was ...
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Sep 07,2016
Sep 07,2016
2
people found
this helpful
this helpful
Just had this estate agent tell me that he is not prepared to let me view a house as I am not forthcoming with details about my dog. Have just told him my dog is a lab cross, medium build, house trained 4yr old...what ...
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Jul 29,2015
Jul 29,2015
4
people found
this helpful
this helpful
I had such a bad experience with this agency when i rented with them, unannounced visits, checks on the property before moving in were incorrect then inspections every few weeks, the owner of the property must have been paying them a fortune! really unprofessional attitude ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:57 PM 15/10/2018 by Emma Browell
