100% sales valuation accuracy
100% sales fee satisfaction
Sep 25,2017
Sep 25,2017
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This is a factual review of our recent experience with pinewood property.
As ex tenants for pinewood property we were very disapointed with the service. At the check in appointment they didn't give us the french door keys and said they would chase up the office for the correct ones, then when we enquired for these we were told we had been given them. We were threatened that we would be charged locksmith charges if we had the keys when the locksmith turned up. He then had to confirm to the office the keys we had didn't work and replaced the lock. Even though the representative from this office was the one who told us the keys didn't work at the check in meeting.This delayed us moving in at a cost to us as we could not move big pieces of furniture in.
We also informed the maintenance inspector of this property when we first moved in that the wood surface around the sink was very old wood and not water tight and was decaying therefore asked could she arrange treating the wood or a new worktop, she told us no they would not replace it so to put a mat down to try and prevent anymore water damage she also took photos of this. However this was a poor suggestion as of course water still splashes around a sink area. On check out of the property the agent claimed that as the company was not noified in writing of the poor worktop around the sink they will deduct the cost of a worktop from our deposit which was most of the deposit. Awful service and the maintenance department are shocking. If you are told by a representative of the maintenance department that they will do nothing why would you send an email to get told the same answer? The maintenance inspection are therefore pointless as they don't listen to what the tenant reports.
When we first viewed the property which was advertised at £550 a month we were the first tenants to view and confirm that we wanted the property. We then assumed after paying our fees we would be entitled to the property but got told another party was interested in the property and the landlord would take whoever offered him the most monthly rent. We then offered £570 and secured the property. This was a really shady process and not advertised in the advertisement. It should have said '£550' but we will try and get more money out of you if there is other interest. Most honest agents give the property to the first viewers who confirm they want a house and pay the fee. We were in a position where I was heavily pregnant and done numerous viewings and because of this delayed process 'the bidding war' the other property we considered was taken in this time.
As ex tenants for pinewood property we were very disapointed with the service. At the check in appointment they didn't give us the french door keys and said they would chase up the office for the correct ones, then when we enquired for these we were told we had been given them. We were threatened that we would be charged locksmith charges if we had the keys when the locksmith turned up. He then had to confirm to the office the keys we had didn't work and replaced the lock. Even though the representative from this office was the one who told us the keys didn't work at the check in meeting.This delayed us moving in at a cost to us as we could not move big pieces of furniture in.
We also informed the maintenance inspector of this property when we first moved in that the wood surface around the sink was very old wood and not water tight and was decaying therefore asked could she arrange treating the wood or a new worktop, she told us no they would not replace it so to put a mat down to try and prevent anymore water damage she also took photos of this. However this was a poor suggestion as of course water still splashes around a sink area. On check out of the property the agent claimed that as the company was not noified in writing of the poor worktop around the sink they will deduct the cost of a worktop from our deposit which was most of the deposit. Awful service and the maintenance department are shocking. If you are told by a representative of the maintenance department that they will do nothing why would you send an email to get told the same answer? The maintenance inspection are therefore pointless as they don't listen to what the tenant reports.
When we first viewed the property which was advertised at £550 a month we were the first tenants to view and confirm that we wanted the property. We then assumed after paying our fees we would be entitled to the property but got told another party was interested in the property and the landlord would take whoever offered him the most monthly rent. We then offered £570 and secured the property. This was a really shady process and not advertised in the advertisement. It should have said '£550' but we will try and get more money out of you if there is other interest. Most honest agents give the property to the first viewers who confirm they want a house and pay the fee. We were in a position where I was heavily pregnant and done numerous viewings and because of this delayed process 'the bidding war' the other property we considered was taken in this time.
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Opening Hours
Address
Pinewood Properties
33 Holywell Street
Chesterfield
Derbyshire
S41 7SA
01246 224286
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £70,000 | £450,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 308 | 2 | 284 | 11 | 54 | 1 | 19 | 0 | 47 | 0 |
Areas covered
- S40
- S41
- S42
- S43
- S44
- S45
- S18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 03,2024
Sep 03,2024
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Mandy has been amazing from start to finish.
She walked me through every step of the process.
I could always get in touch with her with any questions I had and the knowledge she has regarding her job is top class.
Thank you mandy for ...
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May 11,2023
May 11,2023
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This company is utterly infuriating to deal with. The kids running the day-to-day are clueless whilst the owners wash their hands of any responsibility💩...
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Aug 26,2020
Aug 26,2020
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I have used Pinewood for a number of years and they never fail to provide me with a brilliant service. Sam was my contact this time and she was professional, helpful and friendly. She has kept me informed all the way and made it a ...
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Aug 24,2020
Aug 24,2020
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Excellent customer service. Have dealt with a lot of estate agents these past few months and pinewood have always been pleasant to speak with, and actually want to help you find somewhere unlike so many other Estate agents...
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Aug 22,2020
Aug 22,2020
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When me and my girlfriend needed a property, we turned to pinewoods, their extremely polite and professional staff guided us to finding our home together....
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Aug 17,2020
Aug 17,2020
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Excellent communication, very friendly staff, extremely helpful with our relocation from the South West and a very speedy service to meet our moving / employment requirements.
Highly recommended....
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Aug 14,2020
Aug 14,2020
0
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I’ve been really impressed with Pinewoods since asking them to manage letting out my property. They are incredibly prompt in all their dealings, communicate every step of the way and nothing is too much trouble.
Stacey initially viewed the property and gave me some ...
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Aug 14,2020
Aug 14,2020
0
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Would highly recommend this company. Our agent in particular was very patient and helpful in guiding is through the process and yet responded to everything very quickly to ensure we could move in as quick as possible. Couldn't have asked for more. Thank you!...
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Aug 11,2020
Aug 11,2020
0
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Pinewood Properties has been brilliant guiding me through my first tenancy application, they are very helpful and attentive. I feel great knowing that i am being helped by a team of professional and kind people. I have personally been dealing with Samantha Measham and she ...
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Aug 03,2020
Aug 03,2020
0
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I received an excellent service from Tom and the team at Pinewood. During these difficult times my sale was well managed and prospective purchasers well vetted. The team kept me informed at all times and went that extra mile to contact all parties to ensure ...
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Jul 27,2020
Jul 27,2020
0
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Kay was very quick to respond to my question. She sorted out a quote for me within a couple of hours. In fact the boiler issue was resolved the same day. I was impressed with Kay's efficiency and gladly give her 5 stars....
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Jul 14,2020
Jul 14,2020
0
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Despite the coronavirous limitations our negotiator has responded rapidly to our needs, questions and concerns. Our agent has been working very hard to complete our move....
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Jul 05,2020
Jul 05,2020
0
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Flawless service from Pinewood. The whole experience we received when finding our new flat was brilliant. Sam’a customer service was perfect and she helped us every step of the way....
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Jun 20,2020
Jun 20,2020
0
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Selling an expensive property during Brexit and then Covid 19 takes more than just professionalism, it takes persistence. A quality service, professionally carried out, with a polite good humor. Personal....
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Jun 15,2020
Jun 15,2020
0
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Excellent service and care from beginning to end, we are so pleased we chose Pinewood.
The whole process was made far easier due to the help, advice and support from Tom, having that one point of contact is brilliant!
To sell your house during a ...
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Jun 15,2020
Jun 15,2020
0
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We cannot thank Tom enough for all of his advice and support in the selling of our house and buying our new home. In such challenging times for everyone, Tom has been kind, calm, informative, supportive and professional throughout the whole process. No question was ...
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Jun 13,2020
Jun 13,2020
0
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we recently used pinewood to sell our property and buy our new home. Even though covid-19 came along and caused a disturbance but they still continued.
Right from the start the valuer Stacy came up with right price for a quick sale and the coloured ...
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Jun 07,2020
Jun 07,2020
0
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From first enquiry, through to completion, Pinewood Properties were extremely helpful and supportive at every step of the process. Nothing was too much trouble for them, and they kept us completely informed very regularly. Our journey was beset with difficulties due to Covid 19, but Pinewood ...
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Jun 03,2020
Jun 03,2020
0
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Very efficient service prompt and kept us up to date at all times explained everything in detail, if we needed anything changing it’s been done promptly...
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May 29,2020
May 29,2020
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Tom Alberts
1. A great guy always let us up to date with information.
2. We had a few issues which he got resolved ASAP.
3. In the difficult Covid 19 times we had regular emails just keeping us up to date.
4. I would have no hesitation in recommending ...
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Apr 30,2020
Apr 30,2020
0
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Very friendly and helpful service, good communication too. Chased up sluggish solicitors on my behalf as well, keeping me updated. Thanks!...
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Apr 17,2020
Apr 17,2020
0
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Tom has dealt with my purchase and has been amazing whenever I have needed his assistance and couldn’t fault his response time and also when I didn’t get something he explained it as this was my first purchase...
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Apr 17,2020
Apr 17,2020
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Pinewood Provided excellent customer service. They were extremely helpful and efficient. Well done and many thanks. I would not hesitate to recommend their services....
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Mar 31,2020
Mar 31,2020
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Just brilliant, at every stage. Cant recommend them enough. Thank you for everything from the valuation stage, the sales guys in particular....
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Feb 26,2020
Feb 26,2020
0
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Pinewoods are always on the case, communicate well and sort issues out promptly. I have used Pinewoods for many years and can recommend with confidence....
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Feb 17,2020
Feb 17,2020
0
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Tom was diplomacy personified when dealing with us and potential buyers. He was knowledgeable and gave sound advice and was reassuring when that was appropriate....
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Feb 14,2020
Feb 14,2020
0
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Brilliant service from the Pinewood team from start to finish. Constantly being updated and no query or question was a problem. Wouldn't hesitate to use them again and we only went with them in first place as all we heard was great things and recommendations ...
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Jan 18,2020
Jan 18,2020
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Tom and the Pinewood team were very professional and attentive. They took time and care to value and present and followed everything up. They clearly go above and beyond....
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Jan 07,2020
Jan 07,2020
0
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Great communication and response always helpful and knowledgeable , Either rental or selling as I have in the past , would reccomend...
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Dec 09,2019
Dec 09,2019
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Fantastic service from Stacey, Julie and the team. They explain the process extremely well and support you throughout.
I would highly recommend....
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