100% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Sep 25,2017
Sep 25,2017
1
people found
this helpful
this helpful
I was extremely dissatisfied with the service I received from YourMove. They were slow to obtain quotes for work at the property and slow to execute work once it had been authorized which resulted in the tenants viewing me as a bad landlord. The labour charges on work done were excessive - I received an £80 quote for changing a window handle. It's a £8 part and it takes 10 minutes to change it. I know I've done it myself. I felt the check in inventories and check out reports could have been more thoroughly executed. Administrative errors at tenant checkout cost me dearly. Some staff members gave the impression that they didn't care about their clients and cited workload as the reason for poor service. Nothing about my experience with this company impressed me.
Comment on agent fees
Industry standard. I did feel that labour charges for maintenance were outrageous though
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Latest Reviews
19th Feb 2021
reviewed by 'Ciaran'
25th Sep 2017
reviewed by 'Never'
20th Nov 2012
reviewed by 'Ashiq'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 100% | 50% | £500 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 19,2021
Feb 19,2021
0
people found
this helpful
this helpful
My general feeling of the your move branch in Falkirk is the staff will go the extra mile to make sure that all your needs are met. They carry out their roles with passion, integrity and professionalism. I would like to thank all the staff ...
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Sep 25,2017
Sep 25,2017
1
people found
this helpful
this helpful
I was extremely dissatisfied with the service I received from YourMove. They were slow to obtain quotes for work at the property and slow to execute work once it had been authorized which resulted in the tenants viewing me as a bad landlord. The labour ...
read full review
read full review
Comment on agent fees
Industry standard. I did feel that labour charges for maintenance were outrageous though
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Nov 20,2012
Nov 20,2012
5
people found
this helpful
this helpful
I am a house owner and rented my property thru the YOUR MOVE . They suppose to have checked the tennent ...the tennant left after 7 months leaving the house in mess and unliveble. At this stage the true colours of YOUR MOVE came out. Not only ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.your-move.co.uk/help/complaints-process
Last updated at 5:16 PM 15/12/2015 by allAgents
