100% sales valuation accuracy
100% sales fee satisfaction
Jun 13,2012
Jun 13,2012
13
people found
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this helpful
On the 1st June Rhea Smith told me she would request for my deposit of 3270gb to be released and it would take 48 hours to process . I mentioned that I needed the money and she reassured me I she would make it a priority .
I was away week 4-11 June , to my dismay there was no deposit yet on the 11th June .
I called back and asked to speak to the manager , Kate . Kate Smith told me on the 12th June that the deposit was paid the previous day .
As by now I did not believe a word they were saying ,I asked Rhea to send me the proof of payment . She sent this to me on the 13th June and the payment was done on the 12th . So Kate too had lied to me by saying the payment was done on the 11th of June . This is TOTALLY unacceptable that Foxtons keep clients monies for such a long period of time , maybe they have a cash flow problem !!!!!!
I was away week 4-11 June , to my dismay there was no deposit yet on the 11th June .
I called back and asked to speak to the manager , Kate . Kate Smith told me on the 12th June that the deposit was paid the previous day .
As by now I did not believe a word they were saying ,I asked Rhea to send me the proof of payment . She sent this to me on the 13th June and the payment was done on the 12th . So Kate too had lied to me by saying the payment was done on the 11th of June . This is TOTALLY unacceptable that Foxtons keep clients monies for such a long period of time , maybe they have a cash flow problem !!!!!!
What agent could do to change your mind?
refunding me part of the admin fee which I paid innitially as compensation for the frustation , time wasted and inconvinience this has caused .Attached Filesnbsp;
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £320,000 | £918,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 5 | 6 | 20 | 6 | 0 | 0 | 0 | 2 | 3 |
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Apr 09,2024
Apr 09,2024
0
people found
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Sushmita in the Oval office has been an excellent agent - she's been very considerate, reasonable, and proactive in her approach to issues. Daniel was also brilliant when we first moved in to the property....
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Nov 01,2023
Nov 01,2023
2
people found
this helpful
this helpful
I had an awful experience with Foxtons.
I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of ...
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May 13,2023
May 13,2023
0
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After waiting several months for the leaking gutter to be fixed and numerous sleepless nights from the noise caused by the leak when hitting the plastic canopy of the neighbouring property, Isaiah Samuel came to the rescue, he recently took over management of my rented ...
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Apr 24,2023
Apr 24,2023
0
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My fridge freezer broke down. I contacted foxton in Stratford as they are representative of the landlord. Isaiah responded to me on time, contacted the landlord and he was very efficient and caring. He continued to update me until the new Fridge was delivered. He ...
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Apr 24,2023
Apr 24,2023
0
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My fridge and freezer broke down. I contacted foxton in Stratford as they are representative of the landlord. Isaiah took over the issue, he was very helpful, efficient and caring, even when I was a bit agitated because of the items in the Fridge getting ...
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Dec 21,2022
Dec 21,2022
1
people found
this helpful
this helpful
Awful customer care driven by greed.
All they care about is getting the next commission, and they’ll apparently stop at nothing to squeeze all they can out of landlords and tenants.
Juliana and Viral have been particularly greedy in my experience, but from speaking ...
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Feb 22, 2023
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Cant agree more with you but you understand Foxtons whereas my landlord she is in Foxtons side. They are wrong and never repair until we about to move out . using my time to repair for the next tenancy. They made huge mistake about contract but blame tenants did not read before sign. Landlord knew it but she does not care about the truth. Money is the key ...
Nov 12,2022
Nov 12,2022
0
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this helpful
this helpful
Foxtons Sutton were professional from the start and always reassured me with quality prospective buyers. Always kept me informed of any issues and worked together to resolve these.
William Campbell and Jennifer Addo were amazing throughout and showed great professionalism and enthusiasm to achieve the ...
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Aug 11,2022
Aug 11,2022
4
people found
this helpful
this helpful
These people are criminals – plain and simple. After renting in London for 15 years, I had the misfortune of dealing with Foxtons – an experience which turned out to be the worst renting experience of my life.
My main gripe has to be the incompetence and unpleasantness ...
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Jul 18,2022
Jul 18,2022
2
people found
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this helpful
Totally incompetent . The Tooting branch would only talk to my brother, despite me being the co owner .
Sexist and utterly stupid.
Issac is the worst but none of the staff are any good....
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May 12,2022
May 12,2022
3
people found
this helpful
this helpful
AVOID FOXTONS LIKE THE PLAGUE!! Absolutely awful sales team, very pushy hard sales, no respect, not to mention repeated illegal disability discrimination, to the point I had to submit a legal notice of direct discrimination!
For wider context; I agreed with Foxtons on first visitation ...
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Feb 16,2022
Feb 16,2022
7
people found
this helpful
this helpful
Incredibly poor service as a rental agency. Barely reply to emails, require constant chasing to answer even simple questions. Expensive and the opposite of proactive. Completely regret having had them as a agency for the last few years but can't get rid of them until ...
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Jan 31,2022
Jan 31,2022
4
people found
this helpful
this helpful
Horrible estate agency. We are still in progress with nightmare rent process for 2 bedroom flat. They are not responsive to the emails and do not provide any results for the contract agreed terms. All the agreed building jobs still pending and agents are not replying. ...
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May 20,2021
May 20,2021
10
people found
this helpful
this helpful
As a landlord my experience with this branch has been very poor. The maintenance team are especially unskilled and unresponsive. Unfortunately I was allocated Crystal White as my 'Property Manager' and she has been absolutely useless. My property is supposed to be fully managed by ...
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Mar 08, 2022
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I have been dealing with Eleanor Reeve as property manager in Chelsea - London area .
This brainless woman doesn't understand what is being said to her , doesn’t respond emails , doesn’t take phone calls , lies about everything .Avoid her and this branch at any cost .
I have no idea who employed her but she should not manage to even be a cleaner at Foxtons . ...
Jan 26,2021
Jan 26,2021
9
people found
this helpful
this helpful
Worst Ever ! stay away from Foxtons at all costs.
We ended up renting a flat through Foxtons unfortunately and we have had millions of issues. Their Battersea London branch staff Beattie, Mersaides are the worst ever to deal with. They don't only refuse to do ...
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Jun 25,2020
Jun 25,2020
6
people found
this helpful
this helpful
The worst ever I have seen in my life
Rude staff, incompetent , try always to sell you bad properties
I rented a flat for my son in Harrow since last year, and the flat was ill maintained , always problems, water leak, no elevators , no security ...
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Mar 05,2020
Mar 05,2020
3
people found
this helpful
this helpful
As we are leaving our rental,Foxtons is in charge of finding a new tenant.
It is very difficult to work with this agency.
They tried to bully us into leaving them a key and complete access to our home.
Their agents do not respect ...
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May 13,2019
May 13,2019
6
people found
this helpful
this helpful
This agency is best to avoid. Having rented a flat from them for several years and never missing a single payment they still treated us as if we were tenants from hell. They never answer any calls nor they call you back....
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Apr 24,2019
Apr 24,2019
6
people found
this helpful
this helpful
I contacted Foxtons to market my property on let only basis. They found me a long term tenant who has been in the property for nearly two years. The fees are absolutely ridiculous - they charge you 9% of your monthly rent for altering a bit ...
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Comment on agent fees
Agents fees very high!
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Nov 09,2017
Nov 09,2017
13
people found
this helpful
this helpful
Foxtons Tenancy Department is without a doubt the worst run and most frustrating group of people I have ever had the misfortune to have to deal with. I cannot fathom how it can take them a month to respond to an e-mail. That was the ...
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Comment on agent fees
Bad, high fees and nothing in return
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Dec 19, 2019
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Have had several maintenance issues and am now Withholding rental as Nothing gets done. Tired of being the scapegoat and absolutely agree with Richard's comments. Treated worse than an animal and fed up with just trying to repair a simple defective shower screen which fell on me twice when in the middle of showering because a piece of plastic snapped. We only have a shower and no bath so quite serious. ...
Oct 10,2017
Oct 10,2017
9
people found
this helpful
this helpful
Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11:
*
As an example of this, our latest dealing with Foxtons (...
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Oct 17, 2017
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As an agent - having worked at Foxtons in the past. It sounds like you got a bad landlord, not an agent. Landlords holding off on signing agreements to find better offers or a sales tenant is unfortunately fairly prevalent! The reason Foxtons takes your monies due and gets a signed agreement is that this is then binding and there is no going back - this is exactly because of what has happened to you, so your complaint is actually fairly contradictory. More often than not, the landlord is telling ...
Jun 27,2017
Jun 27,2017
7
people found
this helpful
this helpful
Every time I heard Foxtons was a nightmare, I didn't realise how bad it could be. But after a few hours into my new flat I already got a sense of what my next year is going to be like. Hell.
First of all, the ...
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Jul 20, 2018
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LOL ...
Jan 09,2017
Jan 09,2017
8
people found
this helpful
this helpful
1) They did not do the check-in properly. Tomiwa Oluade showed me in after I signed the contract. I said the inside of property was not cleaned properly. He said boldly that I needed to do it myself.
2) They did not inform me the damp issue ...
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Comment on agent fees
Bad . It is expensive and not worth their service at all.
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Oct 12,2016
Oct 12,2016
3
people found
this helpful
this helpful
Not reachable, does not take the property in his best intrest as many landlord would like to have their property well taken care of.
Just thinks about his fee , as does everyone at foxtons.
Terrible company to work with, many relocation companies REFUSE to work ...
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Comment on agent fees
Bad: never reachable Bad: doesn't care for the situation you are in ( no empathy) Bad: has been appealed to fix the property ( has still not been fixed) Bad: Even if you ask him, you leave him mails and voicemails he will NOT call you back. Even if he says he will. Bad: works on his own pace and the feeling we got from him is at his own pace. Bad: Same as above with answering the phone.
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Jul 28,2016
Jul 28,2016
2
people found
this helpful
this helpful
My experience with Foxtons was a nightmare from the very beginning.
Luckily I signed a contract with a 6 months break clause, and I left the property as soon as I could.
Since the first day that I moved in my new home with Foxtons I ...
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What agent could do to change your mind?
Bad. Terrible.Attached Filesnbsp;
Comment on agent fees
Bad. Terrible.
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Jun 29,2016
Jun 29,2016
0
people found
this helpful
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I cannot recommend Mark highly enough... he is simply the very best real estate agent I have worked with in 30 years, in multiple cities and in multiple markets, he is genuinely very very good.
Why do I say that?
He achieved close to 30% higher than ...
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Apr 11,2016
Apr 11,2016
3
people found
this helpful
this helpful
They are ok to deal with until you find a property and sign a contract. However once it's signed, they don't want to do anything with you.
We had so many issues and when we contacted Foxtons about them they would mostly ignore our communication ...
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Mar 19,2016
Mar 19,2016
0
people found
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I have know Adamo for more than four months. He has been extremely effective in terms of showing all the available apartments and properties for sale. He is polite and a very good organiser. He has managed my expectation well and I have managed to ...
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Comment on agent fees
Adamo is an excellent agent and keep you engaged with what he can offer. He is persistent and manages to fit into your schedule even though some times that may be over the weekend. Well done Adamo....
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Apr 30,2015
Apr 30,2015
0
people found
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Hello Mr. Bailey,
Just a few words to say how much we appreciated the time and effort that you and your team undertook in order to resolve this lengthy insurance claim.
Many thanks to all concerned and to yourself in particular, for keeping me constantly ...
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Sep 16,2014
Sep 16,2014
4
people found
this helpful
this helpful
I have kept on calling the number listed on zoopla's website but get no answer have tried this for the next day but aslo no answer. I tried calling from my mobile number instead of my land line and they finally answered which I found ...
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What agent could do to change your mind?
they could answer the phone and be more professionalAttached Filesnbsp;
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Jul 15,2014
Jul 15,2014
0
people found
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The property manager assigned answers promptly and politely. Foxtons applies a very efficient online document management system for landlords. Phone calls are always taken and forwarded to the property manager. I am very pleased with Foxtons' services....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:41 PM 03/12/2015 by allAgents
