Naturally, it is always disappointing to receive any negative review, however we take all feedback seriously in order to improve. Whilst we totally refute the defamatory comments left by this tenant it is also prudent to mention we would have appreciated the opportunity to have investigated any of their issues. As you can see from the many satisfied customers to date, to hear such potentially damaging comments, we feel this must be
expanded upon to clarify and further refute their claims. In regards to poor maintenance of the property, we contact the landlord with issues raised and then await a decision and direction on how they wish to proceed. These issues raised were passed over to the landlord and any delays were not from Lifestyle.The tenant was updated the tenant on any news during the interim. We then manage the work requested by the landlord, of which in this instance was done at the earliest opportunity. They were advised of the delays for theremedial work. As these tenants are/were aware, we at Lifestyle went above and beyond to aid their move into the property following an application that would normally not have been acceptable due to standard requirements to let a property. We did all we could to make sure this tenant was able to let the property they really wanted , along with the acceptance of the landlord, irrespective of the challenges their application offered. I have personally looked into this fully, and I see Lifestyle as holding no blame as assumed by these tenants. We as an independent family run estate agency, take pride in ensuring that we go that extra mile to aid people getting the property of their choice irrespective of those challenges. Yhis is not to say that mistakes can arise and we would be the first to hold hands up but not in this case. Unfortunately, due to issues in relation in how you left the property on check out, determined the way in which the landlord and ourselves took this matter further. It works both ways. Ourselves and the Landlord were very disappointed and shocked at the way their tenancy was conducted from their side following all the help given in making this all possible. In conclusion to this comment, whilst we continue our desire to help as many people as possible whether standard or non standard applications we will now have to be more cautious in who we wish to help with personal situations similar to the one who has written this comment. Such a shame.
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