Alwyne Estates
Islington, London, N1
3.5/5, 31 reviews
65% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“Quite possibly the worst estate agents that I have ever ......”

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Sep 21,2017
Minithumbdown
By: 'N'
Sep 21,2017
1 people found
this helpful
Quite possibly the worst estate agents that I have ever used.

When I first moved into the property, it was absolutely filthy, there was rubbish and even a condom behind the bed. Our request for a professional clean was refused time and time again.

Once they have your money, they no longer seem to care anymore. They take weeks on end to respond to e-mails about damages within the house. During one winter, there was a leak through the roof of the property and it took around 5 months for them to come and repair this, despite it being absolutely freezing cold and inhabitable. Not even so much as an apology.

I would absolutely avoid this estate agent at all cost - they are rude, unhelpful and quite frankly do not care about its tenants.
Comment on agent fees
Complete and utter rip off
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Latest Reviews

View all Reviews 31
30th Nov 2018
reviewed by 'Outraged'
“The worst letting agents I have ever dealt with. They weren't bothered by the rat infestation in our property that ......”
31st Aug 2018
reviewed by 'Jo'
“I have just sold my flat through Malcolm Levy at Alwyne Estates. I cannot recommend Malcolm highly enough. Nothing has ......”
21st Sep 2017
reviewed by 'N'
“Quite possibly the worst estate agents that I have ever used.When I first moved into the property, it was ......”
3rd Jul 2017
reviewed by 'Pietro'
“Throughout our tenancy we received menacing emails about noise complaints, which were occasionally sent at times when we were not ......”
30th Apr 2014
reviewed by 'Megan'
“When I began my property search I registered with multiple agents in the Islington area I was most impressed by ......”
30th Apr 2014
reviewed by 'Tenant'
“We've had a positive experience with Alwyne so far - the've solved several problems in the flat, even though our ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Alwyne Estates
286 St Paul\'s Road
Islington,London
Greater London
N1 2LH
020 7359 3191

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 0% 0% £3,150 £3,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 12 9 2 1 0 0 2 0
Areas covered
  • N1
  • N4
  • N5
  • N7
  • N8
  • N16
  • EC1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Disgraceful...”

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Nov 30,2018
Minithumbdown
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Kevin
By: 'Outraged'
Nov 30,2018
0 people found
this helpful
The worst letting agents I have ever dealt with. They weren't bothered by the rat infestation in our property that was apparent the day we moved in (multiple droppings, an actual decomposing rat under the kitchen units...), and dealt with the whole issue ungraciously. Slow, ...
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Comment on agent fees
No agent should receive a fee if the property comes complete with rats.
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“Excellent service...”

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Aug 31,2018
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Malcolm
By: 'Jo'
Aug 31,2018
1 people found
this helpful
I have just sold my flat through Malcolm Levy at Alwyne Estates. I cannot recommend Malcolm highly enough. Nothing has been too much trouble. He gave me a realistic valuation and negotiated fairly on both my behalf and the purchaser. He has helped me move ...
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Comment on agent fees
Extremely competitive
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“Quite possibly the worst estate agents that I have ever ......”

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Sep 21,2017
Minithumbdown
By: 'N'
Sep 21,2017
1 people found
this helpful
Quite possibly the worst estate agents that I have ever used. When I first moved into the property, it was absolutely filthy, there was rubbish and even a condom behind the bed. Our request for a professional clean was refused time and time again. Once ...
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Comment on agent fees
Complete and utter rip off
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“Throughout our tenancy we received menacing emails about noise complaints, ......”

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Jul 03,2017
Minithumbdown
By: 'Pietro'
Jul 03,2017
1 people found
this helpful
Throughout our tenancy we received menacing emails about noise complaints, which were occasionally sent at times when we were not even in the house. When we left the property they demanded a fee for cleaning, even though when we moved into the house it was ...
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Comment on agent fees
terrible
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“We've had a positive experience with Alwyne so far - ......”

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Apr 30,2014
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By: 'Tenant'
Apr 30,2014
3 people found
this helpful
We've had a positive experience with Alwyne so far - the've solved several problems in the flat, even though our landlord isn't easy. They are also approachable and easy to get in touch with. Most of the time, we have immediate replies but sometimes have ...
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“Alwyne Estates have managed my property for several years and ......”

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Apr 30,2014
Minithumbup
By: 'Marina'
Apr 30,2014
2 people found
this helpful
Alwyne Estates have managed my property for several years and have always been fantastic in dealing with any issues that have arisen. They always liaise with myself, the tenants and contractor in a swift manor and get what ever problem fixed ASAP. I would highly ...
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“When I began my property search I registered with multiple ......”

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Apr 30,2014
Minithumbup
By: 'Megan'
Apr 30,2014
1 people found
this helpful
When I began my property search I registered with multiple agents in the Islington area I was most impressed by the customer service which I received from Alwyne so I decided to put my faith in them to find me a suitable property. During the ...
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“I was running out of places to find properties, as ......”

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Apr 24,2014
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Gideon
By: 'Miguel'
Apr 24,2014
0 people found
this helpful
I was running out of places to find properties, as every single one seems to go quickly or has already gone by the time you enquire about it! Alwyne Estates were honest and had all their properties advertised available. Gideon was the agent i dealt ...
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“I recently rented a property through Gideon at Alwyne Estates. ......”

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Apr 14,2014
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By: 'Aidan'
Apr 14,2014
0 people found
this helpful
I recently rented a property through Gideon at Alwyne Estates. He was a pleasure to work with throughout the process. Initially accommodating a viewing outside working hours which was helpful for us, then through the negotiation and offer he was informative but never pushy. Once ...
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“Highly impressed with the service provided with Alwyne Estates. They ......”

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Apr 14,2014
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By: 'Niven'
Apr 14,2014
0 people found
this helpful
Highly impressed with the service provided with Alwyne Estates. They helped me a great deal through the process of finding the right tenant for my property. The staff are very friendly and approachable. They were able to answer all of my questions and provide me ...
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“Alwyne have been extremely helpful and professional in managing and ......”

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Apr 11,2014
Minithumbup
By: 'FS'
Apr 11,2014
0 people found
this helpful
Alwyne have been extremely helpful and professional in managing and letting our property. Our flat was advertised on their website, outside the shop front and on a range of third party marketing sites and we managed to find a suitable tenant quite quickly. They have ...
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“We moved to the UK a year ago and Alwyne ......”

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Apr 10,2014
Minithumbup
By: 'Elise'
Apr 10,2014
0 people found
this helpful
We moved to the UK a year ago and Alwyne Estates were absolutely fantastic with us. Always available, with an excellent quality of their services. I even locked myself into the flat and they came to rescue me and unlock the door within 5 minutes that ...
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“We used Alwyne to let a property last year and ......”

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Apr 10,2014
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Charles
By: 'Zoe'
Apr 10,2014
0 people found
this helpful
We used Alwyne to let a property last year and I can't speak more highly of them. They were prompt in arranging viewings initially, thorough in all the documents they provided including a timely and extensive inventory. During our tenancy they were always happy to ...
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“Alwyne have been, by some way, the best letting agent ......”

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Apr 10,2014
Minithumbup
By: 'briggsmg'
Apr 10,2014
0 people found
this helpful
Alwyne have been, by some way, the best letting agent we have encountered in all our years of renting in London. The guys at Alwyne genuinely care about the property they let out and, importantly, the tenants. As well as providing 24x7 cover for all ...
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“I am writing to say that this estate agent, Gideon ......”

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Apr 07,2014
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Gideon
By: 'Christina'
Apr 07,2014
0 people found
this helpful
I am writing to say that this estate agent, Gideon Tiano was exceptionally helpful right from the initial meeting. He has an easy going manner, nothing seemed to be too much trouble for him, even though he was clearly immensely busy, he went out of ...
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“I deal with Charlie on a professional basis and I ......”

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Feb 13,2014
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Charlie
By: 'Samantha'
Feb 13,2014
0 people found
this helpful
I deal with Charlie on a professional basis and I have found him to be courteous, efficient and professional in his dealings with myself and others. I would recommend him highly....
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“Alwyne is absolutely terrible!! they lack communication and do not ......”

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Mar 08,2012
Minithumbdown
By: 'avoid'
Mar 08,2012
4 people found
this helpful
Alwyne is absolutely terrible!! they lack communication and do not respond to emails. Problems reported to them are not actively managed, and nothing is dealt with in a timely matter. AVOID. Will never use these people again. They only want your money, and do not ...
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“I am a new tenant with Alwyne and I am ......”

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Feb 13,2012
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Alwayne
By: 'joanne'
Feb 13,2012
1 people found
this helpful
I am a new tenant with Alwyne and I am incredcibly happy with the support they have provided me when looking for a property all the way through to managing my tenancy. They communicate with me consistantly and are nothing but honest and up front. ...
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“I sold my property through this agent and felt they ......”

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Feb 02,2012
Minithumbdown
By: 'Tito'
Feb 02,2012
5 people found
this helpful
I sold my property through this agent and felt they were working more in favour of the buyer from start to end. I had a coupIe of silly offers to begin with, never having received any notification of offers in writing, which I understand breaks ...
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What agent could do to change your mind?
They could have worked harder to achieve more money on my property and fought my corner more during the legal work.
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By: CharlesKeegan
Feb 13, 2012
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Dear Unhappy Customer. I am struggling to relate this review to any of our sales in the past 18 months since my return to the office as Sales Manager. I have not had a direct complaint regarding our sales service which would match up to this review. I would ask you to contact me direct to discuss. Alwyne Estates like to think of ourselves as a friendly local agent which base their service on 100% effort and 100% honesty in all aspects of our agency. We welcome any feedback especially negati ...

“Alwyne Estates have been letting and managing property for me ......”

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Nov 09,2011
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By: 'yasmin'
Nov 09,2011
0 people found
this helpful
Alwyne Estates have been letting and managing property for me for over ten years. In that time I have never had a problem tenants, the rents are collected and paid on time and the properties have never been empty for more than a couple of ...
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“I have always found Alwyne Estates to be extremely helpful ......”

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Nov 02,2011
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By: 'Satisfied'
Nov 02,2011
0 people found
this helpful
I have always found Alwyne Estates to be extremely helpful in all aspects of my tenancy. Since day one everything has been dealt with professionaly and the staff are always really helpful with any problems I have had. I would definitely recommend Alwyne to anyone ...
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“Excellent service, I would recommend them highly...”

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Nov 01,2011
Minithumbup
By: 'TJ'
Nov 01,2011
0 people found
this helpful
Excellent service, I would recommend them highly...
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“I was impressed with the agents' market knowledge and they ......”

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Nov 01,2011
Minithumbup
By: 'Richard'
Nov 01,2011
0 people found
this helpful
I was impressed with the agents' market knowledge and they were able to achieve quickly lettings which were at the full market price. They undertook viewings as soon as they were instructed to let a property and introduced tenants whose references stood up to all ...
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“I have just moved into a flat through Alwyne. The ......”

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Nov 01,2011
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Alwayne
By: 'Liz'
Nov 01,2011
0 people found
this helpful
I have just moved into a flat through Alwyne. The move has gone fine, they were very helpful. I have not had anything bad to report and I am now living in a lovely flat just off Caledonian Road......
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“We have used Alwyne twice in the last 7 years. We ......”

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Oct 30,2011
Minithumbup
By: 'Gerry'
Oct 30,2011
0 people found
this helpful
We have used Alwyne twice in the last 7 years. We find them the most honest agents in the area. The second property we had with them, there were problems. But this is really because they are the 'middle man' between tenant and landlord. We appreciated ...
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“Absolutely terrible. No regard for tenants, little to no communication, ......”

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Sep 05,2011
Minithumbdown
By: 'unhappy'
Sep 05,2011
5 people found
this helpful
Absolutely terrible. No regard for tenants, little to no communication, dishonest about everything. I believe their strategy is to fob you off until you give up. Takes months to get anything done if at all. AVOID AT ALL COSTS....
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By: Alwyne Estates
Nov 01, 2011
View all comments (1)
The team here at Alwyne Estates do their best to provide a good service to both our landlords and tenants. We take every review personally and would like the opportunity to discuss each individual bad review with each party so we can look into any problems which may have occurred in each particular case. At Alwyne Estates we really appreciate everyone's honest feedback as if you do not tell us where you think we are going wrong or what we could be doing better we will never improve. Th ...

“...”

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Jul 23,2010
Minithumbdown
By: 'skin'
Jul 23,2010
1 people found
this helpful
...
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“Awful service, active disregard for tenants and incredibly slow to ......”

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Mar 02,2010
Minithumbdown
By: 'Chris'
Mar 02,2010
3 people found
this helpful
Awful service, active disregard for tenants and incredibly slow to respond to concerns. I actually find them to be dishonest in their communication to tenants. Avoid this agency at all costs. ...
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By: fed up
Apr 13, 2012
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We have had the exact same treatment, outstanding repairs and maintenance that hasn't been sorted in months despite bumerous calls and emails. The landlord/ service men let themselves in with no prior warning despite us repeatedly asking the agency to make sure this happens as we are a house full of girls. The service and communication is appalling, when our contract changed we had to ask the agency for contracts to sign!! Utterly useless! ...

“Terrible agency.They "forgot" to mention the scaffoldings which were ......”

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Nov 03,2009
Minithumbdown
By: 'islington'
Nov 03,2009
3 people found
this helpful
Terrible agency. They "forgot" to mention the scaffoldings which were to come up on our house about 2 weeks after we moved in and took 2 months to come and fix a window. They are unefficient, irresponsive and unethical. ...
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By: Alwyne Estates
Nov 01, 2011
View all comments (1)
The team here at Alwyne Estates do their best to provide a good service to both our landlords and tenants. We take every review personally and would like the opportunity to discuss each individual bad review with each party so we can look into any problems which may have occurred in each particular case. At Alwyne Estates we really appreciate everyone's honest feedback as if you do not tell us where you think we are going wrong or what we could be doing better we will never improve. ...

“Extremely slow to carry out any repairs, not much regard ......”

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Nov 03,2009
Minithumbdown
By: 'm0'
Nov 03,2009
3 people found
this helpful
Extremely slow to carry out any repairs, not much regard for tenants, very poor communication. ...
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By: Alwyne Estates
Nov 01, 2011
View all comments (1)
The team here at Alwyne Estates do their best to provide a good service to both our landlords and tenants. We take every review personally and would like the opportunity to discuss each individual bad review with each party so we can look into any problems which may have occurred in each particular case. At Alwyne Estates we really appreciate everyone's honest feedback as if you do not tell us where you think we are going wrong or what we could be doing better we will never improve. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please email all complaints across to [email protected]. One of our highly qualified staff member's will assess the nature of the complaint and will be in touch as quickly as possible to rectify the matter.
Last updated at 4:02 PM 31/03/2014 by Alwyne Estates

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