50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 19,2017
Sep 19,2017
0
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This has got to be one of the worst estate agents I have ever had to deal with, especially one of the older sales reps called Matt.
It seems nowadays that a gentleman's word is most certainly not his bond. We have been lied to and cheated out of a property that has taken us a year to find. This is simply Gazumping to get a better deal at the expense of your customers. This is actually illegal in Scotland and it should be here. You should be ashamed of yourselves
It seems nowadays that a gentleman's word is most certainly not his bond. We have been lied to and cheated out of a property that has taken us a year to find. This is simply Gazumping to get a better deal at the expense of your customers. This is actually illegal in Scotland and it should be here. You should be ashamed of yourselves
Comment on agent fees
No idea on fees as we never got this far
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Sep 27, 2017
I was astonished to read this review, given that the writer's partner was provided with a full and transparent explanation of all the developments that materialised during negotiations. The accusation of gazumping is not only factually untrue but unfair, having invited full and final offers in the certain knowledge that all interest would be considered on the merit of each of the interested parties. Not only was every courtesy extended to accommodate the Saturday 2nd viewing but also every opportunity to try and secure the property on merit. It would also appear your disappointment has got the better of you as your version of events is a far reflection from what actually happened. As explained to your partner, we are a long established independent estate agent who are not in the business of upsetting people, we go the extra mile for our customers and your criticism is unrecognisable to the standards we have been known for over the last number of decades. Your harsh and unfair comments are refuted in the strongest possible terms.
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Latest Reviews
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19th Sep 2017
reviewed by 'Davis'
27th Jun 2017
reviewed by 'Ann'
Opening Hours
Address
Cales Estate Agents
48 Boundary Road
Hove
Brighton and Hove
BN3 4EF
01273 422706
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £450,000 | £450,000 |
| Lettings | 100% | 99% | £1,000 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
- BN3
- BN41
- BN42
- BN43
- BN1
- BN2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 10,2020
May 10,2020
0
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My partner and I attended Cales estate agency on Saturday 22nd February. We had two properties to sell in Hove near Boundary Road. We saw a blonde haired woman, about 60 years of age. She had a could not care less attitude. We left our details ...
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Dec 11,2018
Dec 11,2018
0
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Cales were a pleasure to deal with during our recent purchase. They responded to all questions and queries swiftly and did everything they could to ensure a smooth transaction. Friendly, genuine and professional - can't recommend them enough.
Thanks Matt and Peter...
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Sep 29,2017
Sep 29,2017
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I have recently sold and bought a property through Matt at Cales and the level of service was exceptional. In my opinion, he went above and beyond the call of duty and kept a chain of 4 together all by himself. He was making telephone calls ...
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Comment on agent fees
Fee was the same as other agents we had round to value our house but me and my partner felt most comfortable with Cales, and proven right in the end!
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Sep 19,2017
Sep 19,2017
0
people found
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This has got to be one of the worst estate agents I have ever had to deal with, especially one of the older sales reps called Matt.
It seems nowadays that a gentleman's word is most certainly not his bond. We have been lied to ...
read full review
read full review
Comment on agent fees
No idea on fees as we never got this far
Was this helpful?
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Yes
Sep 27, 2017
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(1)
I was astonished to read this review, given that the writer's partner was provided with a full and transparent explanation of all the developments that materialised during negotiations. The accusation of gazumping is not only factually untrue but unfair, having invited full and final offers in the certain knowledge that all interest would be considered on the merit of each of the interested parties. Not only was every courtesy extended to accommodate the Saturday 2nd viewing but also every oppor ...
Jun 27,2017
Jun 27,2017
2
people found
this helpful
this helpful
We rented a house through Cales for over 2 years and from beginning to end of our tenancy it was a good experience. Any issue that we reported was taken seriously and dealt with quickly. Julianna and Brad were a pleasure to deal with, and I ...
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Sep 27, 2017
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Thank you for taking the time to add a review. We wish you all the best in the purchase of your first property. ...
Apr 30,2017
Apr 30,2017
1
people found
this helpful
this helpful
My flat has been let with Cales since May 2014. The Lettings Manager, Julianna Garwood, has conducted the negotiations with all my tenants and any maintenance issues, inspections and the necessary cetification has been carried out efficiently by Julianna and her collegue Brad Peck. The prospective ...
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Comment on agent fees
fair and competative
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Sep 27, 2017
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Thank you for your 5 star review Mike. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:57 AM 21/09/2017 by Stephen Caiels
