0% lettings valuation accuracy
63% lettings fee satisfaction
Sep 19,2017
Sep 19,2017
2
people found
this helpful
this helpful
Would not recommend. Kept the house tidy all year, fully completed their ridiculously long list of cleaning tasks before checking out, as well as hiring a professional cleaner - and they still took money out of the deposit saying the house wasn't clean enough. When trying to find out why so expensive for what should have been very little cleaning, we were given vague answers like "price reflects how long the cleaning took".
"Check-out" inventory report incredibly more detailed than the "check-in", commenting on every little mark and smudge that was already on furniture and walls from the beginning. Pictures are very low quality so you can barely see anything - would recommend taking your own at the beginning of tenancy.
Pushed us to renew tenancy 8 months before the end of our contract. As students, very difficult to decide that soon. Gave some friends only 5 days to find two replacement housemates (which of course they couldn't, so had to leave). Beware of the extremely long list of tasks to complete before checking out, including things like washing mattress protectors (which were subsequently thrown away by them anyway).
Overall really thrilled we spent so much time keeping the house in good condition, only to be charged unfairly anyway.
"Check-out" inventory report incredibly more detailed than the "check-in", commenting on every little mark and smudge that was already on furniture and walls from the beginning. Pictures are very low quality so you can barely see anything - would recommend taking your own at the beginning of tenancy.
Pushed us to renew tenancy 8 months before the end of our contract. As students, very difficult to decide that soon. Gave some friends only 5 days to find two replacement housemates (which of course they couldn't, so had to leave). Beware of the extremely long list of tasks to complete before checking out, including things like washing mattress protectors (which were subsequently thrown away by them anyway).
Overall really thrilled we spent so much time keeping the house in good condition, only to be charged unfairly anyway.
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Sep 14, 2018
They did exactly the same to me and used a highly suspicious company to do the work and given the prices they charged, I am surprised this cleaning company is still in business. I would NOT recommend this letting agency at all ever. Oct 10, 2017
We are disappointed to hear your thoughts and give our comments in response.Your deposit was protected by the TDS, we cannot deduct payment from it without your approval which you confirmed to us by email. You had the right to raise a dispute via the TDS had you disagreed with the proposed deductions but chose not to do so.
The inventory and check out reports are carried out by an independent inventory clerk. You received your inventory on the tenancy start date and signed the return comments form agreeing to the condition detailed within. Your checkout was carried out using the inventory provided which detailed in writing any dilapidations in the column headed ‘Condition at check in'. The checkout comments were marked in red in the column if different to the check in column. As mentioned above, had you disagreed with this you had the option to raise a dispute via the TDS but chose not to.
We wrote to you in December 2016 asking if you would like to renew your tenancy in January 2017 as detailed in your tenancy agreement which you all signed. In January 2017 you wrote to us saying -
Thank you for your email. After discussion with the group, we have decided not to renew the tenancy for ***********. We are therefore happy for CPL to advertise the property and carry out viewings. We are still looking to rent in Cambridge for the next academic year and we were wondering if it might be possible for you to advise us if there is property that might be suitable, when CPL is aware of which properties will be advertised? We are a group of 5 or 6 students, hoping to find a house or houses closer to Addenbrookes hospital (within a mile or so)."
You decided to look for a larger property to accommodate a group of five or six rather than the four of you closer to Addenbrookes.
We do not know who the friends are that you refer to and cannot comment without more information.
We trust the above explains why we believe we acted fairly at all times.
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Latest Reviews
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23rd Jul 2021
reviewed by 'Louise'
12th Aug 2020
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Opening Hours
Address
Cambridge Property Lettings
Rose & Crown House, 110 Newmarket Road
Cambridge
Cambridgeshire
CB5 8HE
01223 322277
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 63% | £850 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 3 |
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Jul 28,2024
Jul 28,2024
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Dreadful experience. Absolute rip off at end of tenancy. Daylight robbery...
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Jun 07,2024
Jun 07,2024
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Awful experience living next to one of their so called managed properties. Being threatened by their tenants and families after I complained about their awful tenants. Police involved regularly and still this agency did not want to know. Absolutely no regard for people living nearby ...
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Jul 23,2021
Jul 23,2021
0
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Failed to show up for a viewing. Failed to return the calls as promised by their receptionist. Not so much Integrity. Expertise. Warmth as Dishonesty. Incompetence. Indifference! Plenty of decent agents out there; use one of those instead....
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Jul 15,2021
Jul 15,2021
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I have the misfortune of living next door to a house "managed" by Cambridge Property Lettings. The pavement in front of the house and footpath to the side of the house is often blocked by bins and dumped rubbish, both by the tenants of the ...
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Attachments
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Jul 22, 2021
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(1)
Dear L
We are surprised at your comments and the picture you have posted.
The previous tenants moved out on the 7th July and we received a complaint from you on the 12th July, the Property Manager visited that same day to check following your comments, please see below for your information.
81 Beche Rd has 3 bins, a green, blue and black. The properties green and black bins were to the front of the property, the blue to the rear. the Property Manager checked inside those to the front, the ...
Aug 12,2020
Aug 12,2020
0
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Just great, Rob and Mike managed my property and did so with diligence, professionalism and mindfulness. A great team of people!...
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Aug 12, 2020
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Thank you for being such a good and helpful tenant whom we have enjoyed having as one of our tenants. ...
Jul 07,2019
Jul 07,2019
0
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I live next to a property managed by Cambridge Lettings and from my observations they behave like slum lords. And the tenants they find are unpleasant, leaving lots of rubbish in public spaces and with lots of unsavoury guests around on a regular basis. It's ...
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Jul 08, 2019
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It is dissapointing that you have left such poor comments about our company. Please let us know who you are and the property to which you refer and I will be pleased to respond. If you would prefer to discuss please call me on 01223 322277, alternatively I would be pleased to meet with you in our office. ...
Jun 24,2019
Jun 24,2019
0
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I stayed with CPL for 2.5 years from beginning of 2017 to the middle of 2019 and I'm fully satisfied with this agency.
The contract opening fee was fair and modest compared to other agencies, the procedure of vacating the property went easy as well. I left some ...
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Jun 27, 2019
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Thank you for you kind comments Boris, we are pleased to hear your experience as a tenant with Cambridge Property Lettings was a positive one. ...
Sep 19,2017
Sep 19,2017
2
people found
this helpful
this helpful
Would not recommend. Kept the house tidy all year, fully completed their ridiculously long list of cleaning tasks before checking out, as well as hiring a professional cleaner - and they still took money out of the deposit saying the house wasn't clean enough. When ...
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Sep 14, 2018
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They did exactly the same to me and used a highly suspicious company to do the work and given the prices they charged, I am surprised this cleaning company is still in business. I would NOT recommend this letting agency at all ever. ...
Dec 17,2016
Dec 17,2016
1
people found
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this helpful
Terrible experience with this agency, as we had requested a one-month notice period on our lease, only to be informed that we would still be held to the full term. They then had us pay 500GBP to put the property on the market to find ...
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Jul 08, 2019
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Dera Linda,
Please let us know the property at which you were a tenant and we will be pleased to respond to your comments. ...
Oct 16,2016
Oct 16,2016
1
people found
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Highly unprofessional, I've had bad experiences as both landlord and tenant. They just shoot a complete disregard for you as a cuatomer, taking advantage of the high demandd times.
Avoid them if you can, dishonest and greedy company....
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Oct 11, 2017
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We are Cambridge Property Lettings and believe your review is meant for a different company. If you are the same Javier that left a similar review on Google we have no record of your having been a tenant in property we manage. If you believe we are incorrect please provide the address of the property you tenanted and we will investigate further. ...
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