Samuel

I understand your disappointment that the landlord instructed us not to proceed further with your application for the tenancy. We are duty bound to act in the best interests of our client, the landlord, and also to act on their instructions. Given that you were arriving from overseas and had no evidence of employment in the UK, it was unlikely that you would meet our referencing agency's criteria. In order for your application to proceed further our client advised that they would agree in principal to your application if you were able to pay 6 month's rent in advance, which is entirely reasonable.

During the communications to arrange that, you became increasingly abusive to my colleagues at Pacitti Jones, both verbally and in writing, and ultimately sent us an extremely confrontational and offensive e-mail. In the light of your e-mail, the landlord decided that they did not want to rent the flat to you after all. We also advised, on several occasions, that as a firm we have a Zero Tolerance policy for the type of behaviour you were displaying.

Our letting staff here are among the most highly trained in Scotland and were among the first to undertake training to obtain the Chartered Institute of Housing (CIH) Level 3 Certificate in Letting and Managing Residential Property. As a respected firm of Solicitors, as employers and estate agents we are fully conversant with the Equalities Act 2010 and do not discriminate as you have implied. Pacitti Jones is regulated by both the Law Society of Scotland and the Council of Letting Agents.