Andover Hampshire, Andover, SP10
3.7/5, 20 reviews
70% recommended
100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
60% lettings fee satisfaction

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“The most appalling customer service I have experienced from a ......”

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Sep 18,2017
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By: 'Ex'
Sep 18,2017
0 people found
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The most appalling customer service I have experienced from a company in a long time. Used them to let out our property and appeared to start well but quickly had to start chasing for seemingly anything that was in a least bit outside what was the 'norm'. Tenants were even in our property at one point prior to full agreement of state of property left by previous tenants due to absolute incompetence by staff. Once this was agreed it then took more chasing for Connells to release the deposit to the previous tenants. I lost count of the number of times I had to ask for my name to be corrected on the contract. Stopped our contract with them over a month ago to go it alone and still waiting for the float that is held against our account to be released to us (I was informed I actually had to request this rather than it being done automatically at the end of the contract). Will never use them again and will advise anyone I come across not to use them.
Comment on agent fees
Management fees are shocking for the level of service.
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Latest Reviews

View all Reviews 20
1st Apr 2019
reviewed by 'Good'
“Ollie, helped us with our rental search showing us 2 really good properties. He was helpful, efficient and patient and not ......”
30th Jan 2019
reviewed by 'Jeevan'
“Thank you very much to Ollie and Zoe for helping us find really qucik and good tenant for our new ......”
4th Sep 2018
reviewed by 'rubbish'
“we came all the way from bournemouth & was waiting outside the property in chalton at a cost of 60 poundstheni phoned ......”
20th Jun 2018
reviewed by 'Newcomers'
“Luke was incredibly professional, informative and helpful in respect of the termination of our lease - a situation new to ......”
24th Feb 2018
reviewed by 'Kerry'
“Everyone at Connells were very helpful, friendly and honest. Ash was there to help us throughout our whole process and ......”
23rd Feb 2018
reviewed by 'Crouch74'
“Lily Ward was always incredibly helpful with any issues and due to an unhelpful and difficult landlord, was regularly required.......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
23-25 Winchester House,Winchester Street
Andover
Hampshire
SP10 2EA
01264 352207

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £187,000 £187,000
Lettings 80% 60% £465 £1,420
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 3 2 4 0 1 0 2 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great Service...”

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Apr 01,2019
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OLIVER
By: 'Good'
Apr 01,2019
0 people found
this helpful
Ollie, helped us with our rental search showing us 2 really good properties. He was helpful, efficient and patient and not at all what we had half expected from an estate agent! Moving into a rental after years of owning our own property our expectations were ...
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Comment on agent fees
Fees ok
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“Good Jobs...”

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Jan 30,2019
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By: 'Jeevan'
Jan 30,2019
0 people found
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Thank you very much to Ollie and Zoe for helping us find really qucik and good tenant for our new home. We will be referring you to our friends because of your excellent service. Thanks again, Mr Gurung...
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Comment on agent fees
Good
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“complaints...”

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Sep 04,2018
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Elizabeth-Jane
By: 'rubbish'
Sep 04,2018
0 people found
this helpful
we came all the way from bournemouth & was waiting outside the property in chalton at a cost of 60 pounds theni phoned the office to be told it had been let were is the good service ?????? derek...
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Comment on agent fees
unethical
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By: derek wakeling
Sep 24, 2018
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i had no voice mail if i had it would have saved the upset of coming all that way for nothing why couldnt u have phoned like u did when u arranged the viewing so u can see why we are upset derek ...

“Finger on the pulse...”

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Jun 20,2018
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LUKE
By: 'Newcomers'
Jun 20,2018
0 people found
this helpful
Luke was incredibly professional, informative and helpful in respect of the termination of our lease - a situation new to us. He followed up and confirmed everything in writing in a clear and concise manner. We are extremely grateful for his invaluable help in what ...
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Comment on agent fees
Nothing to compare it to but given the level of service received I would rate them as high.
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“Everyone at Connells were very helpful, friendly and honest. Ash ......”

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Feb 24,2018
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Ash
By: 'Kerry'
Feb 24,2018
0 people found
this helpful
Everyone at Connells were very helpful, friendly and honest. Ash was there to help us throughout our whole process and feel reassured at all times. I felt that Ash really put all his effort to help the process go as quickly as possible. So I ...
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Comment on agent fees
Expensive by very good.
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“Lily Ward was always incredibly helpful with any issues and ......”

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Feb 23,2018
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Lily
By: 'Crouch74'
Feb 23,2018
0 people found
this helpful
Lily Ward was always incredibly helpful with any issues and due to an unhelpful and difficult landlord, was regularly required. Abby Brooks was also very helpful with getting the return of our rental deposit from the hard to get hold of landlord. Great customer service. ...
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“My flat became empty end of January and after local ......”

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Feb 15,2018
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Elizabeth-Jane
By: 'MrB'
Feb 15,2018
0 people found
this helpful
My flat became empty end of January and after local advice that Connells were the "go to" company in my area, I was introduced to Elizabeth who within 2 weeks had found tenants and moved them in both painlessly and expediently. She's been simply excellent throughout ...
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Comment on agent fees
Reasonable costs as they are very hands on, and have been out to the apartment on several occasions, which is very helpful as a remote owner.
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By: Elizabeth-Jane Yarney
Feb 15, 2018
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Hi Mr B, Thank you so much for your wonderful review. It has been great working with you. ...

“Tristan has been exceptional in providing us with good mortgage ......”

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Jan 11,2018
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Tristan
By: 'Rob'
Jan 11,2018
1 people found
this helpful
Tristan has been exceptional in providing us with good mortgage advice both at the outset of our initial purchase two years ago, and then more recently with setting up a considerably cheaper remortgage. Tristan was invariably prompt with getting back to us, and kept us ...
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Comment on agent fees
Seems reasonable to me.
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“The most appalling customer service I have experienced from a ......”

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Sep 18,2017
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By: 'Ex'
Sep 18,2017
0 people found
this helpful
The most appalling customer service I have experienced from a company in a long time. Used them to let out our property and appeared to start well but quickly had to start chasing for seemingly anything that was in a least bit outside what was ...
read full review
Comment on agent fees
Management fees are shocking for the level of service.
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“Love connellsThese guys made a stressful event very calming and ......”

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Jun 20,2017
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Tristan
By: 'Ormsby87'
Jun 20,2017
1 people found
this helpful
Love connells These guys made a stressful event very calming and understood all concerns and worries and took them in their stride with great reassurance everything would be dealt with... which it was professionally and quickly. Tristan got us through the never ending financials with ...
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Comment on agent fees
Very reasonable
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“Great service! Clear advice. Tristan made it all seem very ......”

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Jun 09,2017
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Tristan
By: 'Sam'
Jun 09,2017
3 people found
this helpful
Great service! Clear advice. Tristan made it all seem very simple and gave us a lot of confidence prior to our property search. He arranged the mortgage quickly and was always more than happy to help with any questions we had regarding the buying process. ...
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Comment on agent fees
Fair price for great service.
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“We were absolutely delighted with the excellent service we received ......”

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Feb 28,2017
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Ash
By: 'Tim'
Feb 28,2017
3 people found
this helpful
We were absolutely delighted with the excellent service we received in the purchase of our new property. All the staff were extremely knowledgeable, considerate, kind and professional in their approach making each step in the process easier for us. Ash in particular, the branch manager, ...
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Comment on agent fees
Not applicable to us
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“From a long time tenant you could not get poorer ......”

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Jul 24,2016
Minithumbdown
By: 'Touchstone'
Jul 24,2016
2 people found
this helpful
From a long time tenant you could not get poorer customer service. Repairs are subbed out to non local companies who will not ring you to tell you they are here. If you are not in they will not ring. They will just leave. They ...
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Comment on agent fees
Not worth the money.
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By: Elizabeth Yarney
Sep 14, 2018
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Hi, Unfortunately this review does not relate to Connells Andovers Services. Touchstone are a client of ours of which we simply provide a "tenant find only" service, therefore, we have no control over their contractors actions or rent increases. ...

“They got me a better price then I expected and ......”

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Jan 18,2016
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Ash
By: 'Ash'
Jan 18,2016
3 people found
this helpful
They got me a better price then I expected and My house sale was handled with care. I would reccomend this agent....
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Comment on agent fees
Good
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“Tried for over a week to view a property to ......”

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Oct 19,2015
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By: 'Robby'
Oct 19,2015
8 people found
this helpful
Tried for over a week to view a property to be told that they could not contact the vendor when it had already been sold. Arranged another viewing and Connells did not turn up....
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“I wanted to pen a brief note to express our ......”

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Sep 24,2015
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Chris
By: 'Jan'
Sep 24,2015
2 people found
this helpful
I wanted to pen a brief note to express our thanks for the excellent commitment and service provided throughout the entire process from purchase through to the sourcing of a tenant for our new property at Wolversdene Gate. We look forward to a long and ...
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“Pleasant team and very helpful even offered me coffee. They ......”

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Mar 01,2015
Minithumbup
By: 'Sarah'
Mar 01,2015
2 people found
this helpful
Pleasant team and very helpful even offered me coffee. They were deferent then the other agents in Andover. Thank you...
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“I pride myself on being straight forward to deal with ......”

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Dec 02,2013
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Ash
By: 'Joe'
Dec 02,2013
2 people found
this helpful
I pride myself on being straight forward to deal with and my word is my bond. I have to say Ash dealt with my sale in the same manner. I was really appreciative of the consistent respect and honest way I was treated. Keep up ...
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“Worst experience of my life! The particulars of my flat ......”

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Jun 10,2013
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By: '101Seagulls'
Jun 10,2013
5 people found
this helpful
Worst experience of my life! The particulars of my flat were appalling, full of spelling mistakes, and missing words, terrible grammatical errors and key details missing. The 'revised' particulars still contained all the original errors and took an amazing 15 days to reach me. A letter ...
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“I do not rate Connells for a Survey at all. ......”

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Aug 10,2010
Minithumbdown
By: 'AnnV'
Aug 10,2010
4 people found
this helpful
I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Connells, Andover SP10 2EA



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