75% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Sep 17,2017
Sep 17,2017
7
people found
this helpful
this helpful
We have all heard the saying 'buyer beware' – with Michael Graham it is definitely 'seller beware'.
Having been specifically instructed to check our proposed buyers' status and ability to fund the purchase, Michael Graham confirmed the funds would come from the sale of a property on which the buyers had already accepted an offer and that the additional funds were available from elsewhere. For this, read 'your buyers need to sell a second property in a chain'. We knew nothing of the second property until the day of exchange of contracts, when at 5.40pm on a Friday evening Michael Graham thought it appropriate the phone and simply say 'the second chain has collapsed'. Our response – 'what second chain?'
Over two weeks later during which we repeatedly asked what the buyers were actively doing to be in a position to fund their purchase, and then only after we had said we would be remarketing the property, the proposal was put forward that the buyers would 'rent the property' from us until the sale was completed . For this, read 'the buyers propose '
to live in your property at no cost to them for up to 10-12 weeks'. Only a week later as we were about to formalise the 'rental' and exchange contracts on the sale did Michael Graham reveal that the buyer had said 'provided the rent paid is deducted from the already agreed sale price. Unbelievably, at no stage did Michael Graham, acting as our agent, think it appropriate to challenge the buyers about the realism of such a proposal, nor did Michael Graham consider that this was information fundamental to our decision that they had a duty to convey to us! Can you believe that?
Michael Graham needs to remember on whose behalf they act as agent being paid by the seller; a certain member of the staff of Michael Graham's Towcester office needs to understand clearly that 'informing the client' requires more than making a comment related to the circumstances but remaining silent on the full details. To do this twice on one transaction is unforgiveable.
Having been specifically instructed to check our proposed buyers' status and ability to fund the purchase, Michael Graham confirmed the funds would come from the sale of a property on which the buyers had already accepted an offer and that the additional funds were available from elsewhere. For this, read 'your buyers need to sell a second property in a chain'. We knew nothing of the second property until the day of exchange of contracts, when at 5.40pm on a Friday evening Michael Graham thought it appropriate the phone and simply say 'the second chain has collapsed'. Our response – 'what second chain?'
Over two weeks later during which we repeatedly asked what the buyers were actively doing to be in a position to fund their purchase, and then only after we had said we would be remarketing the property, the proposal was put forward that the buyers would 'rent the property' from us until the sale was completed . For this, read 'the buyers propose '
to live in your property at no cost to them for up to 10-12 weeks'. Only a week later as we were about to formalise the 'rental' and exchange contracts on the sale did Michael Graham reveal that the buyer had said 'provided the rent paid is deducted from the already agreed sale price. Unbelievably, at no stage did Michael Graham, acting as our agent, think it appropriate to challenge the buyers about the realism of such a proposal, nor did Michael Graham consider that this was information fundamental to our decision that they had a duty to convey to us! Can you believe that?
Michael Graham needs to remember on whose behalf they act as agent being paid by the seller; a certain member of the staff of Michael Graham's Towcester office needs to understand clearly that 'informing the client' requires more than making a comment related to the circumstances but remaining silent on the full details. To do this twice on one transaction is unforgiveable.
Comment on agent fees
Michael Graham considers itself to be the best estate agent and has fees consistent with this. To command fees at this level, the service provided needs to be faultless. The claims made on Micahel Graham's website of 'offer(ing).....an exemplary personal service for sellers' and including 'feedback and communication with our clients' are baseless and not justified.
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Latest Reviews
20th Aug 2020
reviewed by 'Lianna'
6th Dec 2018
reviewed by 'Pauline'
27th Jun 2017
reviewed by 'Laura'
22nd Jan 2014
reviewed by 'mrknows'
Opening Hours
Address
Michael Graham Estate Agents
Victoria House, 138 Watling Street East
Towcester
Northamptonshire
NN12 6BT
01327 350022
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £285,000 | £770,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 20,2020
Aug 20,2020
2
people found
this helpful
this helpful
I don't usually write bad reviews, this is my first ever and I take no pleasure in it. I had a business and understand how damaging it can be and how much it can hurt you personally as a staff member reading it. But I'm ...
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Dec 06,2018
Dec 06,2018
0
people found
this helpful
this helpful
A great big thank you to Ben for keeping us informed every step of the way with regard to
The sale of our house. Even though they were acting on behalf of our buyers and not our sale. Ben Went above and beyond to keep ...
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May 14,2018
May 14,2018
0
people found
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Ben Laidler offered exceptional service, in fact âabove and beyondâ. We could not fault his commitment, dedication and professionalism. He worked all hours and even secured our sale at 10pm on a Saturday evening whilst he was out for dinner. We had a tricky chain ...
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Comment on agent fees
Agent fees were appropriate and good value for money
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Sep 17,2017
Sep 17,2017
7
people found
this helpful
this helpful
We have all heard the saying 'buyer beware' – with Michael Graham it is definitely 'seller beware'.
Having been specifically instructed to check our proposed buyers' status and ability to fund the purchase, Michael Graham confirmed the funds would come from the sale of a property ...
read full review
read full review
Comment on agent fees
Michael Graham considers itself to be the best estate agent and has fees consistent with this. To command fees at this level, the service provided needs to be faultless. The claims made on Micahel Graham's website of 'offer(ing).....an exemplary personal service for sellers' and including 'feedback and communication with our clients' are baseless and not justified.
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Yes
Jun 27,2017
Jun 27,2017
2
people found
this helpful
this helpful
i cannot recommend Michael graham enough and in particular Ben. He was always one step ahead of other local agents, so professional yet personable and would even show us around properties on his weekends off so we wouldn't miss out on a property. If we ...
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Comment on agent fees
Reasonable
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Jan 22,2014
Jan 22,2014
5
people found
this helpful
this helpful
Worst agent I have ever had the mis fortune of using! They are incompetent and RUDE. Mistake after mistake large fees and lost a very good tennet due to there mistakes cost me a lot of money I don't know how they are still in ...
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What agent could do to change your mind?
not be an agent!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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