100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Sep 16,2017
Sep 16,2017
3
people found
this helpful
this helpful
i am not somebody who likes complaining but for the sake of future tenants using this agency I would like to at least warn future tenants to be very mindful of your tennant rights.
I experienced these unprofessional people who run the agency as being unethical in their approach and did things in a very underhand way which put me at a disadvantage Clearly they were looking after the landlady who was supposed to be managing the property but then interviened when requested by her stating she was ill or away. when it came to the end of the tenancy agreement at my request.
They suggested a pre check out which we welcomed but they did not comply with my express wish to be present and entered the flat without our presence and not giving me proper feedback as requested We were confused further by being denied a formal checkout with our signature by them or the landlady., Even though the flat was thoroughly cleaned to a great standard and damp repainted as suggested. They recommended that all the deposit should be handed back to the landlady
These people do not seem to abide by the law.
I experienced these unprofessional people who run the agency as being unethical in their approach and did things in a very underhand way which put me at a disadvantage Clearly they were looking after the landlady who was supposed to be managing the property but then interviened when requested by her stating she was ill or away. when it came to the end of the tenancy agreement at my request.
They suggested a pre check out which we welcomed but they did not comply with my express wish to be present and entered the flat without our presence and not giving me proper feedback as requested We were confused further by being denied a formal checkout with our signature by them or the landlady., Even though the flat was thoroughly cleaned to a great standard and damp repainted as suggested. They recommended that all the deposit should be handed back to the landlady
These people do not seem to abide by the law.
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Latest Reviews
23rd Jan 2020
reviewed by 'Beth'
10th Oct 2019
reviewed by 'Amanda'
25th Feb 2019
reviewed by 'New'
15th Aug 2018
reviewed by 'Jason'
20th Apr 2018
reviewed by 'B'
8th Apr 2018
reviewed by 'Steph'
Opening Hours
Address
Holden Heal
12 Market Place
Frome
Somerset
BA11 1AB
01373 454454
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £177,950 | £177,950 |
| Lettings | 100% | 75% | £395 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 3 | 4 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 23,2020
Jan 23,2020
0
people found
this helpful
this helpful
I very rarely bother to write reviews but having dealt with so many dodgy, greedy, unlawful and downright horrible estate agents in my time (mainly in London) I thought it only fair to comment when an estate agency actually surprises me. Holden Heal have been ...
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Oct 10,2019
Oct 10,2019
1
people found
this helpful
this helpful
Whoever said estate agents were frightful people, clearly haven't dealt with Amanda Smith and her team at Holden Heal.
They were professional, friendly, kept me updated, chased solicitors and supported me through selling my house..... whilst also feeding me biscuits each time I went into ...
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Feb 25,2019
Feb 25,2019
4
people found
this helpful
this helpful
If only you could give 0 stars
The service from this company was absolutely shocking, staff training on how to be polite would be advisable (then again the company owner was the rudest person I've ever spoken to)
This company will try and take every penny ...
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Comment on agent fees
Bad
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Aug 15,2018
Aug 15,2018
2
people found
this helpful
this helpful
This is my first time writing a review as it's not something I take lightly. I'm writing this as my tenancy was handled in the most horrendous ways. So I decided to use this agent when I first moved to the UK from Ireland. They ...
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Apr 20,2018
Apr 20,2018
5
people found
this helpful
this helpful
I have just ended a conversation with a very unpleasant member of the team at Frome.
My daughter had placed a £200 deposit to try and hold a property for her and her partner. She did this in good faith .
Her partner has not completed the ...
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Apr 08,2018
Apr 08,2018
0
people found
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I have dealt with Holden heal over many years now. Personally for myself and recently 2 of my children. Amanda knew what type of property would be suitable for myself and has been very helpful in making the process smooth and the least stressful. Debbie Holden ...
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Comment on agent fees
Never had an issue with any fees or charges.
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Mar 16,2018
Mar 16,2018
0
people found
this helpful
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Holden Heal, Frome, has been my letting agent since 1997. As I do not live in England, I have depended solelyon them to deal with renting out my property, fixing anything that breaks, filing insurance claims and a myriad of other jobs. They have done this ...
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Comment on agent fees
Their fees are extremely fair and reasonable.
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Mar 16,2018
Mar 16,2018
0
people found
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Amanda and her team had looked after our property whilst it was let out so when we decided to sell we placed it in their hands. Thank goodness we did as the service we have received has been tremendous (despite a buyer who was somewhat ...
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Comment on agent fees
Very fair
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Mar 07,2018
Mar 07,2018
0
people found
this helpful
this helpful
What fantastic support I have received throughout the whole process of selling my property. You made it all seem very easy for me. I would use them again without hesitation. They went beyond the call of duty ! Mrs L....
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Feb 07,2018
Feb 07,2018
1
people found
this helpful
this helpful
Holden Heal is the only Estate agent I would use in Frome.
I have just sold my property portfolio with Holden Heal and the service was excellent from start to finish, with Debbie, Amanda and the team. Debbie even arranged some tree surgery with a ...
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Comment on agent fees
I had very good fee's arranged as I had several properties to sale.
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Sep 16,2017
Sep 16,2017
3
people found
this helpful
this helpful
i am not somebody who likes complaining but for the sake of future tenants using this agency I would like to at least warn future tenants to be very mindful of your tennant rights.
I experienced these unprofessional people who run the agency as being ...
read full review
read full review
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Yes
May 26,2017
May 26,2017
4
people found
this helpful
this helpful
Firstly, I wouldn't give them a single start but you have to. Secondly, Do not go near these people. I have never known a company so disrespectful, rude and unprofessional. Diabolical attitude, unresponsive and unhelpful. Nothing gets done when you ask, they don't respond unless ...
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Comment on agent fees
Not sure how they earned their fees at all.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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