“Unfortunately stereotypical estate agents....”
1 Star Review
Aug 17,2023
By:
'Nina Carla Thomas'
Aug 17,2023
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SW15
Lettings (Prospective customer)
Postcode: SW15
0
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Unfortunately stereotypical estate agents.
Wouldn't disclose why I failed my tenancy applications; they blamed the reference company. The reference company told me that Foxtons make the ultimate decisions and that they didn't even process the second application upon instruction from Foxtons. After multiple calls, they ...
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“Horrible rental and lettting processFrom age......”
1 Star Review
Sep 05,2022
By:
'Nicole'
Sep 05,2022
Services: Lettings (as a Tenant)
Rent PCM: £1430
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Rent PCM: £1430
Postcode: SW15
0
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Horrible rental and lettting process
From agent to property managers and agency management they will sing the same song.
Ask for a printed version of your contract you ever sign, hidden clauses appear on their short online version.
They hide under emails and don't put ...
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“The process by Foxtons Putney was smooth, tra......”
5 Star Review
Oct 11,2021
By:
'Tom'
Oct 11,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
0
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The process by Foxtons Putney was smooth, transparent and really efficient.
Konrad was fantastic and answered all my queries quickly and with ease. Highly recommended branch and staff. I am sure Konrad do well in the future and be a great asset to the branch....
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“Really terrible customer and human service. T......”
1 Star Review
Jan 22,2021
By:
'Greta'
Jan 22,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
0
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Really terrible customer and human service. They have left me living sofa surfing for 2 months (but still paying the rent!!) during Christmas time, a lockdown and while I was positive to Covid-19 because the house was inhabitable despite all my emails and calls and chasing ...
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“I offered a flat they had on their books earl......”
5 Star Review
Nov 26,2020
By:
'Charlie'
Nov 26,2020
Services: Sales (as a Buyer)
Sold price: £335000
Would you recommend?: Yes
Postcode: SW18
Sales (as a Buyer)
Sold price: £335000
Postcode: SW18
0
people found
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I offered a flat they had on their books earlier this year, before COVID-19 broke out.
This process was honestly one of the longest buying processes I've heard of, lasting around 9 months but throughout, Daniel and Gareth were supportive, proactive and showed great communication.
100% recommend...
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“This was a 5-star review, because we were asked to ......”
1 Star Review
Sep 28,2020
By:
'chris'
Sep 28,2020
Services: Lettings (as a Tenant)
Rent PCM: £1450
Would you recommend?: No
Postcode: SW19
Lettings (as a Tenant)
Rent PCM: £1450
Postcode: SW19
6
people found
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This was a 5-star review, because we were asked to make one before we moved into the flat. This also explains why there are so many five-star reviews of Foxtons, and of *removed agent name.
Agent: removed due to threats (Putney office)
Property Manager: removed ...
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6
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“I recommend this agent Foxton very professio......”
5 Star Review
Jan 13,2020
By:
'Rafal'
Jan 13,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
0
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I recommend this agent Foxton very professional and helpful in arranging the flat, delivery of documents and great contact you can see that he does what he likes...
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1 Star Review
May 28,2019
By:
'Renis'
May 28,2019
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: SW15
3
people found
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i have property from Foxton in Putney, their management service is terrible, the worst from any estate agent
i do not recommend to anyone, and if they come to do the repair, they expect you not the landlord to pay the bill,
i am very ...
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“Above all expectations, a great experience...”
5 Star Review
Feb 21,2019
By:
'Wiston'
Feb 21,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW18
Lettings (as a Tenant)
Postcode: SW18
0
people found
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The best experience ever with State Agents, Foxtons has exceeded by far all our expectations, and ticked âï¸ all the boxes. I was looking for a flat to rent with my family and from the very first time I spoke by phone with Mr. Konrad to ...
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Comment on agent fees
Good
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“Horrendous experience...”
1 Star Review
Aug 01,2018
By:
'Misha'
Aug 01,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
2
people found
this helpful
I have had an extremely horrendous experience with foxtons. They are very unorganised and unavailable. My state agent disappeared after we had put down the security deposit and signed the contract. We tried to contact him several times but couldn't get through. After that we ...
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Comment on agent fees
BAD
2
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“Excellent experience, would use again...”
5 Star Review
Jun 21,2018
By:
'Jenny'
Jun 21,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SW15
Sales (as a Vendor)
Postcode: SW15
0
people found
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Brilliant help, never bought or sold a property before. Both Robert & Maddy ensured a sale, did all the leg work & chasing of various slow companies in a shared ownership property. Would definitely recommend Foxtons Putney & if you get Robert as your Agent you are guaranteed ...
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Comment on agent fees
Good
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“That was the worst experience I have been through after ......”
1 Star Review
Feb 03,2017
By:
'Dishonest'
Feb 03,2017
Services: Lettings (Prospective customer)
Rent PCM: £1350
Would you recommend?: No
Postcode: SW18
Lettings (Prospective customer)
Rent PCM: £1350
Postcode: SW18
3
people found
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That was the worst experience I have been through after living in London for 10 years. This company is so disrespectful and disonesty. I have a family and after handing the 6 weeks deposit, signing the contract and giving the documents they had another offer higher then ...
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3
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“Nicholas is the Shorts Let Negotiator that my son and ......”
5 Star Review
Jul 05,2015
By:
'Nicholas'
Jul 05,2015
Services: Lettings (as a Tenant)
Rent PCM: £3100
Would you recommend?: Yes
Postcode: SW19
Lettings (as a Tenant)
Rent PCM: £3100
Postcode: SW19
0
people found
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Nicholas is the Shorts Let Negotiator that my son and his other student friends were dealing with for this tenancy. As the guarantor for my son's part in the process I dealt with Nicholas. At all times he was polite and friendly. I had a ...
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Comment on agent fees
The agent had no individual control over Foxtons deposit and refund policy.
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“Gary was excellent at very rapidly identifying the fears and ......”
5 Star Review
Jun 12,2015
By:
'Bhumi'
Jun 12,2015
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW18
Lettings (as a Landlord)
Postcode: SW18
0
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Gary was excellent at very rapidly identifying the fears and insecurties of a couple who were about to sell their flat remotely from Nepal and addressing those insecurities and fears very reassuringly! I work in the hospitality industry and totally admire this asses. Although our ...
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Comment on agent fees
Justified for the hard work and the extra mile these guys went.
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“Had a great experience looking for a property with Sophie, ......”
5 Star Review
May 14,2015
By:
'SBP_2013'
May 14,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW19
Lettings (as a Tenant)
Postcode: SW19
0
people found
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Had a great experience looking for a property with Sophie, she was very friendly, informative and genuinely helpful throughout the whole process. She kept us up to date with any developments and it made the process of searching much easier....
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“I was tricked into signing a contract quickly, mostly by ......”
1 Star Review
Apr 13,2015
By:
'Katja'
Apr 13,2015
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: No
Postcode: SW18
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: SW18
3
people found
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I was tricked into signing a contract quickly, mostly by Miles Rudland. The flat was firstly 10 days late, so we signed a new contract. Finally, with the shiny key in my hand I was sent to a new home that wasn't even nearly finished in ...
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“Worst experience possible. Moved out of the property 1.5 months before ......”
2 Star Review
Jun 08,2014
By:
'Foxtons_never_again'
Jun 08,2014
Services: Lettings (as a Tenant)
Rent PCM: £2300
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Rent PCM: £2300
Postcode: SW15
6
people found
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Worst experience possible. Moved out of the property 1.5 months before the agreed end of tenancy because we purchased a flat. We decided not to clean the apartment until the end of the tenancy, when we had the flat professionally cleant, not with one of the ...
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6
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“We would like to make a compliment and a big ......”
5 Star Review
Jan 22,2014
By:
'Don'
Jan 22,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
0
people found
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We would like to make a compliment and a big thank you to Matthew whom, during our property search, had been doing everything possible to negotiate with the Landlords to secure a property for us to rent, given our requirements.
We first met Matthew over ...
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“This is an email i just sent to Foxtons because ......”
5 Star Review
Jan 20,2014
By:
'Sam'
Jan 20,2014
Services: Lettings (Prospective customer)
Would you recommend?: Yes
Postcode: SW15
Lettings (Prospective customer)
Postcode: SW15
0
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This is an email i just sent to Foxtons because i recieved such great service. Hope this helps prospective clients decide who to deal with...
"Hi David,
We recently dealt with Mimi Bowen and as you are Mimi's manager I just wanted to let you ...
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“I felt almost harrassed 1.5 years ago to sign the contract ......”
1 Star Review
Sep 20,2013
By:
'NB'
Sep 20,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SW19
Lettings (as a Landlord)
Postcode: SW19
10
people found
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I felt almost harrassed 1.5 years ago to sign the contract when I was letting my little flat near Putney. The agent called me 3 times in a space of 5 hours to get my signature promising the sooner I sign the sooner the property will be marketed. ...
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10
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“I have never felt so ignored, marginalised and used by ......”
1 Star Review
Jun 29,2013
By:
'Kiwi'
Jun 29,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
11
people found
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I have never felt so ignored, marginalised and used by a company in my life! After some Steller customer service to find me a flat I thought that Foxtons was great, then they cashed my deposit cheque....
From the moment they had hold of my ...
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11
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“Loads of discrete things in your contract that cost you ......”
1 Star Review
May 31,2013
By:
'NigelWeebz'
May 31,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
15
people found
this helpful
Loads of discrete things in your contract that cost you loads of money when you leave.
For example, you MUST pay £225 + VAT to have a 2-bedroom flat cleaned at the end of your tenancy - this is taken from your deposit.
If you leave your ...
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15
people found
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“Accidentally overpaid on rent and had to wait 10 days to ......”
2 Star Review
May 31,2013
By:
'Foxtonsux'
May 31,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
8
people found
this helpful
Accidentally overpaid on rent and had to wait 10 days to get it back. Although it had been our error initially, Foxtons dealt with the refund very poorly and completely washed their hands of any responsibility for taking so long to return our money....
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8
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“Foxtons delivered a first class service and most importantly continued ......”
5 Star Review
Mar 18,2013
By:
'Robert'
Mar 18,2013
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SW15
Sales (as a Vendor)
Postcode: SW15
1
people found
this helpful
Foxtons delivered a first class service and most importantly continued care and attention. Their sales presentation was enthusiastic and comprehensive and the follow through was first class. Both Gary Howorth Angus Brown and Charlotte Moseley were consummate professionals and I would recommend anyone looking to ...
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“Decided to go through Foxtons to sell our 1 bedroom flat. ......”
1 Star Review
Mar 14,2013
By:
'James'
Mar 14,2013
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SW18
Sales (as a Vendor)
Postcode: SW18
10
people found
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Decided to go through Foxtons to sell our 1 bedroom flat. Tim came round and valued it at a high price and made lots of promises. Had view viewings through them. Thought it was a bit odd, as Foxtons tend to crow about their general footfall ...
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“Dealing with Foxtons has been a joy. I primarily dealt ......”
5 Star Review
Feb 07,2013
By:
'Victoria'
Feb 07,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
0
people found
this helpful
Dealing with Foxtons has been a joy. I primarily dealt with Dan and Sarah and they, along with their team were nothing but professional, courteous, respectful and friendly. It made such a difference....
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“The biggest mistake we made when moving to London at ......”
1 Star Review
Jan 16,2013
By:
'Lulu'
Jan 16,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW16
Lettings (as a Tenant)
Postcode: SW16
15
people found
this helpful
The biggest mistake we made when moving to London at short notice was choosing a property to rent from Foxtons. I had no idea how crooked they were & now I know I warn all my friends & family to stay away.
To begin with we had ...
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15
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“We were unfortunate enough to not know beforehand of focton's ......”
1 Star Review
Nov 14,2012
By:
'max31'
Nov 14,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
7
people found
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We were unfortunate enough to not know beforehand of focton's slippery reputation and got sucked right in. To begin with the flat we let was mis-sold to us as "having parking spaces available for rent" - this turned out not to be the case. I ...
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What agent could do to change your mind?
Do not mis-sell properties, even if it is by witholding vital information, this made my life hell and you could easily have let it to someone else.
Get your management emplolyees to actually bother to look in the file before insisting they don;t know something and can't help you then telling you to do it yourself!
Attached Filesnbsp;
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“The experience wasn't bad at first. They found me the ......”
1 Star Review
Oct 31,2012
By:
'no'
Oct 31,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
20
people found
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The experience wasn't bad at first. They found me the perfect property, and fortunately my landlord chose to manage the property himself. I had minimal contact with Foxtons until I gave notice that I was leaving. That's when viewings began.
It was rare that they ...
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What agent could do to change your mind?
Absolutely nothing. This agency's actions are why tenants should change their locks.
Attached Filesnbsp;
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“I was extremely impressed with the service and enthusiasm I ......”
5 Star Review
Jun 14,2012
By:
'Rob'
Jun 14,2012
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode:
Sales (Prospective customer)
Postcode:
0
people found
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I was extremely impressed with the service and enthusiasm I recieved from Foxtons and in particular one of the Sales negotiators Sarah Reza.
From day one she was extremely good at understanding my requirements for a flat kept these in mind throughout her property selection. ...
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