100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Sep 13,2017
Sep 13,2017
2
people found
this helpful
this helpful
I have been extremely disappointed with the service I have received from this company. There is very little communication with clients about important matters and what steps are being taken to remedy them. For example: no communication (until initiated by a resident) about broken security cameras in properties, attempted theft in shared areas, lifts broken for several days with no information about repairs. I feel it is important for residents who pay for this service to be kept up to date about significant issues in a shared block. For the amount we pay this service is not good enough.
Since writing this post I have had another example of the difficulties of dealing with Islington properties. I wrote to them about a leak coming from the flat or balcony above causing water damage to one of my bedrooms. They have said they will investigate this asap but 'Unfortunately our contractors are extremely busy at the moment due to the rain and also a lot of staff are on annual leave'.
I also note that the company cannot locate me on their system despite the numerous calls and emails I have made to them. I shall write again reminding them of why I pay them service charge. They seem to be able to locate my cheques even if they 'cannot find me on their system'.
And a month later I am adding to this again - the sole lift in this block of flats breaks down several times a year. We have now almost had one week without a lift. I have also waited three weeks to hear about the damage assessment of a leak from the property upstairs.
UNACCEPTABLEo
Since writing this post I have had another example of the difficulties of dealing with Islington properties. I wrote to them about a leak coming from the flat or balcony above causing water damage to one of my bedrooms. They have said they will investigate this asap but 'Unfortunately our contractors are extremely busy at the moment due to the rain and also a lot of staff are on annual leave'.
I also note that the company cannot locate me on their system despite the numerous calls and emails I have made to them. I shall write again reminding them of why I pay them service charge. They seem to be able to locate my cheques even if they 'cannot find me on their system'.
And a month later I am adding to this again - the sole lift in this block of flats breaks down several times a year. We have now almost had one week without a lift. I have also waited three weeks to hear about the damage assessment of a leak from the property upstairs.
UNACCEPTABLEo
Comment on agent fees
not worth the money
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Latest Reviews
19th Aug 2022
reviewed by 'Raul'
23rd Sep 2020
reviewed by 'Raul'
21st May 2020
reviewed by 'Aymeric'
Opening Hours
Address
Islington Properties
111 Upper Street
Islington,London
Greater London
N1 1QN
02078714444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £1,700 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- N1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 19,2022
Aug 19,2022
0
people found
this helpful
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Almost 2 years with a broken buzzer in the building and Islington Properties does nothing about it.
An emergency exit broke in the garage as well, nothing has been done.
Completely unprofessional company that is basically stealing our money, as they charge quite a lot for ‘...
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Sep 23,2020
Sep 23,2020
0
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I've been dealing with a neighbor noise for almost a year, this past 11th of August I decided to contact Islington Properties (as the noise come from my neighbor doing home renovations) and today at 2nd of September nobody has replied to my enquiry, so ...
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May 21,2020
May 21,2020
0
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Mr. Carl Jenkins MARLA doesn't pay back deposit.
I moved out of the property I rented in Islington with my flatmates.
We spent 3 days cleaning the flat, before being strongly advised to hire a professional cleaning company recommended by the agent (that cost us an ...
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Sep 13,2017
Sep 13,2017
2
people found
this helpful
this helpful
I have been extremely disappointed with the service I have received from this company. There is very little communication with clients about important matters and what steps are being taken to remedy them. For example: no communication (until initiated by a resident) about broken security ...
read full review
read full review
Comment on agent fees
not worth the money
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Feb 03,2017
Feb 03,2017
1
people found
this helpful
this helpful
I've been with Islington Properties since they first opened.
Overall i am very happy with their service
There are 2 things i can commend them for
1. assistance with the end of tax year
2. the speed in which they rectify things when they go wrong...
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Comment on agent fees
i guess like everyone my issue is the fees one still pays when the tenant doesn't change, this however, is the way the market currently works
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:54 PM 25/11/2016 by Mariam
