96% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
96% lettings fee satisfaction
Sep 12,2017
Sep 12,2017
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How can I even begin to describe how despicable Rawlinson Gold is?
In the beginning, my flatmate and I only had to deal with severe incompetence, as any problem we brought up to Steven Gosling was met with 'sorry we can't do anything'. For example my asthmatic flatmate's bedding was destroyed by mould and he replied with "can I suggest you move your bed away from the outside wall" (by the way we were not doing anything like drying our clothes in that room, it was a problem with the wall, I think it used to be a chimney). Then a billboard was removed from the outside of the building, and we could hear frantic scratching from our living room wall. He replied with "I have spoken to pest control who advise that there could be a bird stuck in the chimney but unfortunately as it has been blocked off from inside there is nothing that they can do and it may find its own way out". Great. So we had to live with a dead bird in the wall.
Of course, this was before this company went from incompetent to criminal. In tenancy agreements, it is stated that the landlord and letting agents must request access to a property with at least 24hrs notice. Many a time Rawlinson Gold decided to ignore the 24-hour rule, and my flatmate and I didn't mind as we were available to let them in. However, this summer, while we were both abroad, we received a call from a contractor stating he wanted access to the property and when would be a good time. Before I had the chance to let him know we'd be back in a couple of days he interrupted me with 'don't worry I can let myself in I have the keys'. I was stunned. It is illegal for letting agents to give out keys to thirds without the tenants' permission. They have a duty of care which they recklessly broke. I told the contractor he absolutely did not have permission to enter the property in our absence and rang Rawlinson Gold immediately. Sarah Smith answered the phone and she was shocked to hear the contractor had the keys, and very apologetically told me it would never happen again. However, roughly a couple of weeks later, we received an email from Steven Gosling stating the contractor would come over the next day at 9am (it was 3pm at the time), and that if we weren't in he could let himself in. No permission asked, and no regard for the 24-hour rule. We did not reply, and surely enough at around 9am the next morning we had a man break into our house with keys Steven Gosling gave him. Again. This time, however, I filmed the entire incident. I conferred with my family lawyer who told me he was indeed trespassing and both the contractor and Steven Gosling were technically criminals. I then had to file an internal complaint before reporting them to the council and the police.
After my internal complaint David Goldman, founding partner of Rawlinson Gold, seemed confused, as if I was kicking up a fuss for nothing. But what if we had been robbed? Or attacked? I don't think that a letting agent breaking the law and then acting innocent is concerned with the safety of his tenants.
These people are criminals with no regards for tenants or landlords, only money.
In the beginning, my flatmate and I only had to deal with severe incompetence, as any problem we brought up to Steven Gosling was met with 'sorry we can't do anything'. For example my asthmatic flatmate's bedding was destroyed by mould and he replied with "can I suggest you move your bed away from the outside wall" (by the way we were not doing anything like drying our clothes in that room, it was a problem with the wall, I think it used to be a chimney). Then a billboard was removed from the outside of the building, and we could hear frantic scratching from our living room wall. He replied with "I have spoken to pest control who advise that there could be a bird stuck in the chimney but unfortunately as it has been blocked off from inside there is nothing that they can do and it may find its own way out". Great. So we had to live with a dead bird in the wall.
Of course, this was before this company went from incompetent to criminal. In tenancy agreements, it is stated that the landlord and letting agents must request access to a property with at least 24hrs notice. Many a time Rawlinson Gold decided to ignore the 24-hour rule, and my flatmate and I didn't mind as we were available to let them in. However, this summer, while we were both abroad, we received a call from a contractor stating he wanted access to the property and when would be a good time. Before I had the chance to let him know we'd be back in a couple of days he interrupted me with 'don't worry I can let myself in I have the keys'. I was stunned. It is illegal for letting agents to give out keys to thirds without the tenants' permission. They have a duty of care which they recklessly broke. I told the contractor he absolutely did not have permission to enter the property in our absence and rang Rawlinson Gold immediately. Sarah Smith answered the phone and she was shocked to hear the contractor had the keys, and very apologetically told me it would never happen again. However, roughly a couple of weeks later, we received an email from Steven Gosling stating the contractor would come over the next day at 9am (it was 3pm at the time), and that if we weren't in he could let himself in. No permission asked, and no regard for the 24-hour rule. We did not reply, and surely enough at around 9am the next morning we had a man break into our house with keys Steven Gosling gave him. Again. This time, however, I filmed the entire incident. I conferred with my family lawyer who told me he was indeed trespassing and both the contractor and Steven Gosling were technically criminals. I then had to file an internal complaint before reporting them to the council and the police.
After my internal complaint David Goldman, founding partner of Rawlinson Gold, seemed confused, as if I was kicking up a fuss for nothing. But what if we had been robbed? Or attacked? I don't think that a letting agent breaking the law and then acting innocent is concerned with the safety of his tenants.
These people are criminals with no regards for tenants or landlords, only money.
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Opening Hours
Address
Rawlinson Gold Estate Agents
243 Station Road
Harrow
Middlesex
HA1 2TB
020 8861 2020
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £37,000 | £40,000,000 |
| Lettings | 93% | 96% | £575 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 100 | 3 | 192 | 17 | 183 | 3 | 104 | 3 | 4 | 3 |
Areas covered
- HA1
- HA2
- HA3
- HA4
- HA5
- HA6
- HA7
- HA8
- HA9
- HA0
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 10,2024
Nov 10,2024
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Excellent Customer Service. My advisor Mr. Ali Qasim was simply fantastic. He helped me all along the way from first enquiry of the property to actually getting the property. He demonstrated excellent customer service and interpersonal skills....
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Nov 08,2024
Nov 08,2024
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We met Ali a few times over the last 3 years in our various house searches. He was always kind polite and professional. We got our current house, all thanks to Ali. Wishing him all the very best....
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Oct 24,2024
Oct 24,2024
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Rawlinson Gold were fantastic estate agents. Over a very long period of start/stopping with our sale, they were always encouraging and understanding.
I recommend their expertise, experience and patience as well as their ability to communicate well at all times. We were selling in ...
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Oct 08,2024
Oct 08,2024
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Everyone is super helpful and kind, always open to answering any questions. I have nothing but positive words about both Ali and Steven....
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Sep 21,2024
Sep 21,2024
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We had an absolutely fantastic experience with Shahzad at Rawlinson Gold while buying our new home. From start to finish, he was incredibly professional, knowledgeable, and always willing to go the extra mile to ensure everything ran smoothly.
He kept us informed at every stage, ...
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Sep 19,2024
Sep 19,2024
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I am very pleased with David excellent service provided to me in my house search. He was very humble, polite and helpful and very prompt in responses which really helped me to settled down in my new house within target timelines.
I am really thankful ...
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Sep 17,2024
Sep 17,2024
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My family used the services of Ali at Rawlinson Gold and he was excellent . Really professional and courteous and always tried to guide us on what would be best for us overall , looking at long term goals rather than just short term . Highly recommend him ....
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Sep 13,2024
Sep 13,2024
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When I put my property on the market last October , I never thought that it take this long. This was mainly due to the first buyers not being honest. We put the house back on the market and within 2 weeks I had 5 offers. Have to ...
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Sep 13,2024
Sep 13,2024
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Rawlinson Gold (Harrow) are extremely good Estate Agents. Shahzad was a great help from valuing our property to arranging viewings and then keeping us informed throughout the entire process after we had accepted an offer on our house.
James too was professional when taking photos ...
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Sep 11,2024
Sep 11,2024
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It was a pleasure to deal with Shahzad & David from Rawlinson Gold. They were professional, helpful and very supportive throughout the whole selling experience....
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Sep 09,2024
Sep 09,2024
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Excellent communication throughout. Shahzad was great to work with, always responded quickly to calls and emails and made sure we got the best deal for us....
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Sep 04,2024
Sep 04,2024
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When I entered into this process I never envisaged that it would've been as long as it turned out to be. This was due to circumstances beyond anyone's control,
but at no time did the staff at "Rawlinson gold" give me anything other than their ...
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Sep 04,2024
Sep 04,2024
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Outstanding service.
Stayed at the property for 3+ years and I cannot express in words how amazing the team has been at Rawlinson Gold. From the initial, viewing of the house, our stay and us vacating the property, Rawlinson Gold made sure they continued providing excellent ...
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Sep 03,2024
Sep 03,2024
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Excellent Service provided for tenancy and all other arrangements. Great support throughout the process....
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Aug 28,2024
Aug 28,2024
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Amazing work by the team, especially during the uncertain times with the market. A special shout out the Shahzad Saeed and James Annenberg who were professional, knowledgeable and helpful throughout!...
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Aug 23,2024
Aug 23,2024
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I had a fantastic experience working with Rawlinson Gold. From start to finish, they made the entire process smooth and stress-free. Ali, Steve was professional, knowledgeable, and always available to answer my questions, no matter how small.
What stood out the most was their attention ...
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Jun 17,2024
Jun 17,2024
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Very friendly, helpful and efficient. we would definately recommend Rawlinson
Gold to anyone hoping to move home...
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May 24,2024
May 24,2024
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One of the best estate agencies to have dealt with. Always very quick to deal with any issues or concerns...
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Apr 23,2024
Apr 23,2024
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I felt confident with my initial consultations that I was receiving
honest and realistic support in marketing my property.
I felt supported throughout with curtesy and understanding, even when disappointments occurred.
My personal circumstances were taken into account at all stages, and felt they shared ...
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Apr 19,2024
Apr 19,2024
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Fantastic job done by Mr. Ali and Mr. David in arranging all formalities in a timely manner. The staff have been courteous and kind is dealing with any queries. Highly recommend!...
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Apr 03,2024
Apr 03,2024
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I bought via Rawlinson Gold back in 2016 and naturally I sold through them.
They are hands down the most personal and professional team we've worked with.
They genuinely care, kept us updated and supported us throughout the entire process. No question was too small.
Thank ...
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Mar 28,2024
Mar 28,2024
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5 stars to James
We found James to be very professional and helpful throughout the buying process. He was very quick to respond to queries and we would recommend going to him when using Rawlinson Gold....
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Mar 27,2024
Mar 27,2024
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Excellent service provided on the purchase. They have been very accommodating and patient and helped where we required their assistance with various matters....
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Mar 26,2024
Mar 26,2024
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I bought my flat from RG in 2007, they were good then and better now. They have great local knowledge, helped me find a quality tenant and were always available to advise on the phone or via email. They've just helped me sell the same property, ...
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Mar 19,2024
Mar 19,2024
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They are friendly and it is comfortable to talk them. They always sort it out any problems to the property....
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Mar 18,2024
Mar 18,2024
1
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Good and fair agents. Sorry to hear Sarah Green will be leaving. She's a good communicator and an efficient and helpful agent. She'll be an asset in her new job....
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Mar 18,2024
Mar 18,2024
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Very helpful and professional service. Always find great tenants and take care of the property in my absence....
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Feb 28,2024
Feb 28,2024
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Incredibly helpful, kind and professional agents.
Thanks a lot for your support for over 11 years.
All The Best !...
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Feb 05,2024
Feb 05,2024
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I wanted to take a moment to express my appreciation for the outstanding service I've received during my recent tenancy experience with your agency.
From the beginning, your team has been professional, responsive, and attentive to my needs. Specifically, I would like to commend Ali, ...
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Jan 28,2024
Jan 28,2024
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We are very happy with the exceptional letting service provided by Ali and Rawlinson team. From the time of starting to view the property to moving in, the process has been very flawless as well as smooth. Ali has played a great role in helping ...
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Shahzad Saeed
(178)
Steven Gosling
(145)
David Goldman
(143)
James Annenberg
(62)
Ali
(52)
Vendor Fees
Overall Fees
0% (inc. VAT), On Completion (Fees are negotiable) Last updated on 31/05/2019, 5:32 PM by David GoldmanKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:50 PM 02/08/2017 by Bruvis Hiew
Best Letting Agent in Harrow 
