0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jun 08,2012
Jun 08,2012
2
people found
this helpful
this helpful
Viewed one property with pattinsons. Told them I would phone if interested in taking it to rent. Received phonecalls from two different staff leaving 5 voicemails each one repeating what they said. Would think they would have the common sense to take a hint I was clearly not interested. After eventually calling them back inbetween my busy lifestyle they were very rude, bad customer service skills and hung up on me when asked to delete my number from their system. Would not recommend them to anyone. If they pester you constantly before accepting a property would hate to think how they treat existing tenants!! Disgraceful!!
What agent could do to change your mind?
Apologise for the constant phonecalls. Improve communication so only one member of staff phones. Improve customer service skills! Even better staff training or new staff!!Attached Filesnbsp;
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Latest Reviews
12th Mar 2021
reviewed by 'Sam'
25th Apr 2019
reviewed by 'Maiden'
1st Jun 2018
reviewed by 'Tony'
4th Oct 2017
reviewed by 'Carole'
8th Jun 2012
reviewed by 'Laura'
Opening Hours
Address
Pattinson Estate Agents
105 Gilesgate
Durham
County Durham
DH1 1JA
0191 383 2133
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £59,000 | £59,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 2 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Mar 12,2021
Mar 12,2021
2
people found
this helpful
this helpful
Do not recommend at all.
Ruth ignored all calls from me after telling me should would call to arrange a viewing.
Was informed by another member the property had gone. After being ignored for a week I was extremely upset...
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Mar 12, 2021
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(1)
Good morning Sam, I'm sorry to hear that you have not been completely satisfied with the service you have received to date, I'm also very concerned about who you have been speaking to, as I do not have a Ruth working in the Durham Office. Please come back to me with your requirements and I will see if we have any properties that would be suitable for you. ...
Apr 25,2019
Apr 25,2019
4
people found
this helpful
this helpful
Been with Pattinson Durham Branch for the past 14 weeks, with regards to sale of my property, in this period we have not had a single viewing .
We have expressed our concern regarding this via email and they have not had the professional decency to reply,
...
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Comment on agent fees
Average, same as others.
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Jun 01,2018
Jun 01,2018
0
people found
this helpful
this helpful
I would like to take this opportunity to Thank Lisa Armstrong for the very professional and exceptional service I have ever received from an estate agent. I could not thank her enough. When the sale of my property that I was buying through another agent ...
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Oct 04,2017
Oct 04,2017
1
people found
this helpful
this helpful
I recently bought a property through Pattinson and the agent whom I dealt with was Luke Tempest. I couldn't of wished for a better service from Luke, he always got back to me, chased things up,kept me informed, helped whenever I needed and had ...
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Nov 22,2013
Nov 22,2013
6
people found
this helpful
this helpful
Cowboys. Lied about landlord possessions being removed from the property prior to occupation. Said they'd obtain a key for a locked cupboard then denied this. Very poor repair service.
Took an age chasing refund of deposit when we moved out, and then tried it on ...
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What agent could do to change your mind?
Not lied prior to property occupation and throughout tenancy.Attached Filesnbsp;
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Jun 08,2012
Jun 08,2012
2
people found
this helpful
this helpful
Viewed one property with pattinsons. Told them I would phone if interested in taking it to rent. Received phonecalls from two different staff leaving 5 voicemails each one repeating what they said. Would think they would have the common sense to take a hint I was ...
read full review
read full review
What agent could do to change your mind?
Apologise for the constant phonecalls. Improve communication so only one member of staff phones. Improve customer service skills! Even better staff training or new staff!!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 01, 2012
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(1)
Strange many agents criticised for not following up,and our clients expect this.
Would it not have been better for viewer to say not interested and why not interested ...
Aug 12,2011
Aug 12,2011
0
people found
this helpful
this helpful
I am based in the North East of England and just recently got married and have been looking for a property to rent.
Now I am not sure if anyone has driven through the Durham/Newcastle areas and looked at some of the signs on ...
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Feb 23, 2012
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Blatantly written by Pattinsons!! Like the previous dozen or so reviews! You could have at least spread them out a bit more....you obviously believe all your prospective clients are idiots. Shame on you! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:26 PM 05/10/2017 by David Gleason
Would it not have been better for viewer to say not interested and why not interested