94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
Sep 11,2017
Sep 11,2017
3
people found
this helpful
this helpful
Angelo is an amazing property agent who is responsive, reassuring and reliable. He solved my problems effectively and ensured I moved in on the agreed date. Even though I haven't had the best experience with Victorstone, I really enjoyed Angelo's service.
Comment on agent fees
Fair if it's Angelo
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Latest Reviews
3rd Jan 2023
reviewed by 'Maria'
3rd Jan 2023
reviewed by 'Maria'
23rd Nov 2022
reviewed by 'Mahnoor'
20th Nov 2022
reviewed by 'Antonia'
19th Nov 2022
reviewed by 'Vanessa'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £36,000 | £10,000,000 |
| Lettings | 95% | 91% | £270 | £4,333 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 2 | 469 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Areas covered
- EC1
- EC2
- EC3
- N1
- N4
- N5
- N16
- SE11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 03,2023
Jan 03,2023
0
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Great company!
They helped me and processed the documents quickly, so I moved to a new property in a few days.
I received quality service from them.
The team members are very polite and helpful.
Overall, I am completely satisfied with their services.
I highly ...
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Jan 03,2023
Jan 03,2023
0
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Great company!
They helped me and processed the documents quickly, so I moved to a new property in a few days.
I received quality service from them.
The team members are very polite and helpful.
Overall, I am completely satisfied with their services.
I highly ...
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Nov 24,2022
Nov 24,2022
0
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Great service and advice and ensured all went smoothly. Very responsive to constructive suggestions. They have sound knowledge of the market trends in the local area....
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Nov 23,2022
Nov 23,2022
0
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Arbaz from Victorstone was absolutely amazing. He was so professional and informative. He made viewing the property so easy for us and provided with all the information we were requiring. He literally is a credit to the company and has amazing customer service. Thank you ...
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Nov 20,2022
Nov 20,2022
0
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We're really grateful for Cian's help throughout the process of finding a flat. He's always quick to respond to any questions or concerns, and truly put effort into working with us as we navigated through finding a suitable property and putting in an offer....
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Nov 19,2022
Nov 19,2022
0
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Agent Cian help us a lot! His service is excellent! The property is very nice to live! We’re very appreciate of his help!...
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Nov 18,2022
Nov 18,2022
0
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Can’t thank Cian enough for all his help. Just when I was giving up all hope finding a place to live, he came through with a fantastic deal. Thank you!...
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Nov 12,2022
Nov 12,2022
0
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Great service provided by Arbaz.
He is helpful and always willing to make the service even better. It’s very easy to contact him and he sort out all matters regarding accommodation ....
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Nov 12,2022
Nov 12,2022
0
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Arbaz (our agent) was brilliant. Responded
extremely quickly to our questions, helped us with
comments we had about the tenancy agreement,
and the entire process was very smooth and
simple thanks to him. We also got to see a video of
the property that was ...
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Nov 11,2022
Nov 11,2022
0
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My Experience with Victostone has been excellent from the minute we found the property we wanted until we moved in. Especially Arbaz he made sure to solve all our problems in no time and made our move in very smooth...
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Nov 11,2022
Nov 11,2022
0
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Victorstone were absolutely brilliant. Arbaz was always providing feedback throughout the whole lettings process and made the journey stress and pain free. The level of contact and communication was 100%....
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Apr 29,2022
Apr 29,2022
0
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Iana was very professional from the beginning and was able to get me a very competitive rent. Very easy to deal with and responsive!...
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Mar 10,2022
Mar 10,2022
1
people found
this helpful
this helpful
Victorstone claims to 'never make promises it can't keep', which is astonishing given that all they've done is lie to me. I also find it astonishing and awfully suspicious that Google is hiding the negative review I attempted to publish about them.
**** *. is incredibly unprofessional. ...
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Feb 18,2022
Feb 18,2022
0
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The agent is helpful and communicative. I can always get instant reply from him. The recommended property is suitable and satisfying for me....
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Feb 15,2022
Feb 15,2022
0
people found
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Tahera exceeds expectations. From the moment she picked up the phone, I knew she would take care of my interests. So far I've purchased five London properties from her, and about to purchase a hotel in Europe. Her communication is top notch, she messages me ...
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Jan 30,2022
Jan 30,2022
3
people found
this helpful
this helpful
Worst agency ever. we are a group of 4 italian girls who had negotiated and then payed the deposit for a house in hampstead area. the landlord kept changing her mind about our contract and trying to request all the benefits she could possibly have, including ...
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Sep 08,2021
Sep 08,2021
0
people found
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The flat I looked was on onthemarket, Sophie contact me after I request further information, She provide many help and help me rent the flat successfully and fluently. She's always online and answer all requests and questions on time. Thank her a lot!...
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Sep 07,2021
Sep 07,2021
0
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Very helpful, always quick to reach via call or message. Sophie helped us get a wonderful apartment in very little time....
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Aug 26,2021
Aug 26,2021
0
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A very friendly and enthusiastic agent who is very helpful to tenants. She always looked out for tenants and found me a great place to live....
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Aug 26,2021
Aug 26,2021
0
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Amazing and beautiful girl, the best estate agent I've seen before! sweet, helpful and nice! Definitely recommend her to everyone!...
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Aug 25,2021
Aug 25,2021
0
people found
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Finally completed on the sale of our house. It was not easy and I really don’t think it would have happened without the perseverance of Constantino. Went the extra mile when things got stuck. Came in on a Sunday to meet the buyer so ...
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Aug 16,2021
Aug 16,2021
0
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Iana is very hard working consultant and was able to find tenant for us in a short space of time. I recommend Iana very highly....
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Jul 19,2021
Jul 19,2021
0
people found
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I’ve been using this agency for years, and Iana has been brilliant every time. Great communication in between viewings, on the ball and delivers. 5 star....
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Jun 30,2021
Jun 30,2021
0
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Iana conducted her job quickly, efficiently and with compasion. Thank you. Very good! I would definately recommend Iana.
Thanks once again....
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Jun 30,2021
Jun 30,2021
0
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Very professional. Exceptional communication and efficiency. Always able to find a new tenant for me within a short period of time. Very helpful even with questions not related to renting out property. Thank you....
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Jun 29,2021
Jun 29,2021
1
people found
this helpful
this helpful
I spoke with this agent in the morning about my requirements for a rented property and they booked a couple viewings for me. During this first phone call, they asked the question "If you were a landlord would you be okay with leaving your flat ...
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Jun 22,2021
Jun 22,2021
2
people found
this helpful
this helpful
I booked a viewing which was cancelled 2 minutes before the viewing was meant to go ahead. The agent was then an hour and a half late for the next viewing the following week. When giving an offer the next day (they were so late that ...
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Jun 09,2021
Jun 09,2021
0
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I came to London in the morning with a few flat tours and hoping to hear back by the end of the week, by the time I had seen the first flat I knew I loved the place, I wanted to move quickly to get ...
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May 25,2021
May 25,2021
1
people found
this helpful
this helpful
They then did not return the holding deposit. Unfortunately, they were bad at communicating with the management company of the building and did not complete the requested renovation. The landlord agreed that our holding deposit should be returned, as the company did not uphold their ...
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May 18,2021
May 18,2021
1
people found
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They will hound you incessantly before you've put an offer in/paid, putting you under so much pressure/making it seem as though there's a countdown because of how often they follow up with you, then the moment they receive the money they'll seemingly drop ...
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Iana
(50)
Constantino
(14)
Arbaz
Aaliya
Tahera
Ayaz
Alessandro
Anastacia
Aya
Bryan
Lauren
Leah
Saira
Abdul
Shamim
Dorbes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 9:26 AM 10/05/2022 by allAgents
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Best Estate Agent in EC1V 
Best Letting Agent in EC1V 
