50% lettings valuation accuracy
43% lettings fee satisfaction
Sep 08,2017
Sep 08,2017
4
people found
this helpful
this helpful
Worst letting agents I've ever had the displeasure of dealing with. Moved over to the country quickly and needed a place to stay organised before I got there so I agreed to sign a lease for a property from UPS, the company refused to meet me outside their working hours which forced me to change my travel plans to suit them. Representative had me sign the lease prior to having a look around and left before I had a chance to. Upon him leaving I discovered that the deep clean the company had promised to perform prior to tenancy had not been done, after 2 days cleaning the house began to look presentable, with the exception of a few problems that I escalated to the agency (that we're never dealt with the entire time I lived in that property). During the tenancy I locked myself out the house and despite having a spare key the agency refused to bring me it resulting in me having to pay a locksmith and replace the locks. The emergency contact numbers never answered their phones or followed up on a message. It came to winter time and I discovered the heating didn't work and despite assuring me they'd fix it I had to go the whole winter without heating. It was at this point I decided I'd had enough and told them I was leaving and didn't think I should have to pay rent till the end of my contract, only then did they start looking into fixing my problems but it was too late by then so I moved out, they refused to repay my deposit despite the house being in a much better condition after I'd left and sent the dispute to a mediator, which due to me being forced to break my contract (even though they'd broken theirs first by not maintaining the property) sided with the agency and my deposit was never returned to me.
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Latest Reviews
19th Jun 2024
reviewed by 'John'
17th Jun 2021
reviewed by 'Siobhan'
23rd Apr 2021
reviewed by 'Kim'
15th Aug 2020
reviewed by 'Xuefei'
21st Feb 2019
reviewed by 'J'
14th Feb 2019
reviewed by 'chris'
Opening Hours
Address
Ulster Property Sales
324 Upper Newtownards Road
Belfast
County Down
BT4 3EX
028 9047 1515
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 43% | £395 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 19,2024
Jun 19,2024
0
people found
this helpful
this helpful
Trying to rent a property in Belfast and UPS are the agents. They have not been helpful or efficient. Dates for rental have been changed despite agreement with the owner.Communication has been tricky too with calls not being returned. Once deposit was sent they ...
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Jun 17,2021
Jun 17,2021
3
people found
this helpful
this helpful
I have been treated in an absolutely disgusting manner by the UPS rental team. Nothing but underhand tactics at every turn. AVOID THIS COMPANY!...
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Apr 23,2021
Apr 23,2021
2
people found
this helpful
this helpful
UPS Andytown Branch.
Really poor service which almost left us homeless with a 2 year old child.
Encouraged to hand in my notice on my current property as the house sale we were engaging in will go through:
Transpired it didn’t after almost 5 months of ...
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Aug 15,2020
Aug 15,2020
0
people found
this helpful
this helpful
I rent a house from UPS for two years. They are so friendly and supportive. They always solve the problem very quickly after I report. I feel very happy and comfortable to live in that house. I highly recommend UPS if you want to rent ...
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Feb 21,2019
Feb 21,2019
9
people found
this helpful
this helpful
On maternity leave from a full time job currently pregnant again and can not go back to work until after having baby claiming universal Credit due to these circumstances.
Applied for a home in the same street as my mother paid the access Fee £35 inwhich ...
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Comment on agent fees
BAD absolutely Disgusted!
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Feb 14,2019
Feb 14,2019
3
people found
this helpful
this helpful
Never seen worse trying to talk to them never seen people who cold not remotely make any sense responses completely bizarre compared to what you said also at beginning of tenancy now 18 months load of crap false complaints they could not remotely back up cos ...
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Comment on agent fees
Ludicrous for application also credit check they really are day light robbery granted many agents are in Belfast but when you see the real agreement you will see no blatent illegal charges and redicluss ones also dispute being told previously by the FCA still illegally trying to force insurance you don't want or need on you. Then giveing unlawfully the insurance company your details and blatantly lieing to them saying you want to buy insurance fom them when you don't and did not consent and clearly stated the opposite
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Jul 31,2018
Jul 31,2018
1
people found
this helpful
this helpful
Fast, efficient and quality service throughout. Will be highly recommending
Such a stressful time in my life that was made easier by the hard work and empathy of the management team....
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Comment on agent fees
Good price
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Jul 31,2018
Jul 31,2018
2
people found
this helpful
this helpful
Phoned up with an urgent need for information. The rental division were very quick with their response and allowed me to solved the problem before end of buisness on the same day...
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Comment on agent fees
Great value service
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Sep 08,2017
Sep 08,2017
4
people found
this helpful
this helpful
Worst letting agents I've ever had the displeasure of dealing with. Moved over to the country quickly and needed a place to stay organised before I got there so I agreed to sign a lease for a property from UPS, the company refused to meet ...
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Aug 04,2017
Aug 04,2017
1
people found
this helpful
this helpful
Anytime there was a problem with the property, either no response, a promise to fix with no actual action, or rarely a ''handyman'' would be sent out, make an evaluation and never returned to fix, or did a total botch job, the problem never got ...
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Comment on agent fees
Disgusting that they charge fees to check credit etc, when this should be the landlords responsibility.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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