80% sales valuation accuracy
67% sales fee satisfaction
Sep 06,2017
Sep 06,2017
5
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If I could I would give zero stars as a rating as that is a more accurate rating.
I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal with. They have constantly lied to me. Firstly, I had to ask Autumn to take me to the property to view it, something I have never had to ask an agency to do as this is part of the required service they provide. Then as soon as my holding deposit was received, it became difficult to reach Autumn by phone or email when previously it was not.
I was asked to meet the landlord the following Saturday exactly a week from when I paid the holding deposit. Even though I made it clear via email and verbally that I would be available to meet the landlord on the Saturday 26, August, the agency did not confirm that we would be meeting that day.
I ended up meeting the landlord on my own on Friday 01, September because Autumn refused to take me, a week later because that's when the landlord was next available. During this meeting with the landlord, he refused to do things he had agreed to do when I made my request and paid my holding deposit two weeks before. The things he refused to do which he had agreed to were putting sockets in the kitchen as there were none to plug things in without using an extension chord, and he refused to provide a letter box. The letter box was needed as the property was marketed as having it's own front door yet there was no slot for me to receive my post! I did not want the landlord handing me my post so I asked for a letter box to which he agreed two weeks prior. During the viewing, the landlord actually suggested that I use an extension chord for a microwave, toaster, and kettle as the council had told him he could not add sockets as they would be too close to the sink! Yet, he thought using an extension chord for the same purpose as the sockets would be OK!
I asked the Autumn for a refund on Friday 01, September. I was not happy the previous day when Autumn refused to take me to this viewing. She actually told me to look up how to get there myself! She claimed that agents don't usually meet the landlord with prospective tenants.
The landlord was surprised to see me without Autumn and told me that Autumn had told him that she would be accompanying me. He told me that he was unhappy with how the agency had been doing things and that he had taken time off work to meet with me the previous Saturday. I explained to him, that I had planned to meet him the Saturday and told Autumn I was available but Autumn did not respond when I proposed a time to meet Saturday.
Since Friday 01, September, I have been trying to get my refund for the holding deposit paid two weeks ago for £350. First I was told they would give me a same day refund. Then I was told it would take 3 working days. I called on Saturday and eventually spoke to the manager who promised I would have the money showing in my account Monday. I have been chasing this everyday since as it is still not in my account. This morning, I was given the run around again when I was told that my call could not be transferred which is something I have not been told before. Also this morning, 06, September, Autumn sent me an email with a screen shot showing they have only started processing my refund yesterday noon instead of Friday as she had confirmed via email Friday.
I have made a formal complaint after being in contact with the Property Ombudsman and I am seeking compensation for monetary loss resulting in delay of me being able to get a property while awaiting my refund, as well as the extra stress caused throughout the past three weeks due to the irresponsible handling of this move. I was trying to move out before my rent is due and it is now due!
If necessary, I will be taking this to small claims court.
Sincerely,
Donna
I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal with. They have constantly lied to me. Firstly, I had to ask Autumn to take me to the property to view it, something I have never had to ask an agency to do as this is part of the required service they provide. Then as soon as my holding deposit was received, it became difficult to reach Autumn by phone or email when previously it was not.
I was asked to meet the landlord the following Saturday exactly a week from when I paid the holding deposit. Even though I made it clear via email and verbally that I would be available to meet the landlord on the Saturday 26, August, the agency did not confirm that we would be meeting that day.
I ended up meeting the landlord on my own on Friday 01, September because Autumn refused to take me, a week later because that's when the landlord was next available. During this meeting with the landlord, he refused to do things he had agreed to do when I made my request and paid my holding deposit two weeks before. The things he refused to do which he had agreed to were putting sockets in the kitchen as there were none to plug things in without using an extension chord, and he refused to provide a letter box. The letter box was needed as the property was marketed as having it's own front door yet there was no slot for me to receive my post! I did not want the landlord handing me my post so I asked for a letter box to which he agreed two weeks prior. During the viewing, the landlord actually suggested that I use an extension chord for a microwave, toaster, and kettle as the council had told him he could not add sockets as they would be too close to the sink! Yet, he thought using an extension chord for the same purpose as the sockets would be OK!
I asked the Autumn for a refund on Friday 01, September. I was not happy the previous day when Autumn refused to take me to this viewing. She actually told me to look up how to get there myself! She claimed that agents don't usually meet the landlord with prospective tenants.
The landlord was surprised to see me without Autumn and told me that Autumn had told him that she would be accompanying me. He told me that he was unhappy with how the agency had been doing things and that he had taken time off work to meet with me the previous Saturday. I explained to him, that I had planned to meet him the Saturday and told Autumn I was available but Autumn did not respond when I proposed a time to meet Saturday.
Since Friday 01, September, I have been trying to get my refund for the holding deposit paid two weeks ago for £350. First I was told they would give me a same day refund. Then I was told it would take 3 working days. I called on Saturday and eventually spoke to the manager who promised I would have the money showing in my account Monday. I have been chasing this everyday since as it is still not in my account. This morning, I was given the run around again when I was told that my call could not be transferred which is something I have not been told before. Also this morning, 06, September, Autumn sent me an email with a screen shot showing they have only started processing my refund yesterday noon instead of Friday as she had confirmed via email Friday.
I have made a formal complaint after being in contact with the Property Ombudsman and I am seeking compensation for monetary loss resulting in delay of me being able to get a property while awaiting my refund, as well as the extra stress caused throughout the past three weeks due to the irresponsible handling of this move. I was trying to move out before my rent is due and it is now due!
If necessary, I will be taking this to small claims court.
Sincerely,
Donna
Comment on agent fees
I think the fees are higher than they should be.
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Opening Hours
Address
Streets Ahead
4 - 8 Westow Street
Crystal Palace,London
Greater London
SE19 3AH
020 8653 9222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 67% | £250,000 | £777,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 141 | 19 | 481 | 31 | 35 | 0 | 42 | 0 | 41 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 29,2024
Aug 29,2024
3
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I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent ...
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Nov 06,2023
Nov 06,2023
0
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It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I ...
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Dec 15,2022
Dec 15,2022
0
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I am very pleased with the help Gemma gave me when I was looking for a property to rent, very professional...
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Nov 19,2022
Nov 19,2022
0
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Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't have a single problem and they were very responsive thoughout the whole process.Overall very satisfied with the service and happy to recommend....
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Nov 02,2022
Nov 02,2022
1
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this helpful
AVOID THIS COMPANY AT ALL COST !
They are dodgy , unreliable, have loads of attitude even the manager whom I spoke with was full of it. I went to view a property and it wasn’t even the one shown to me before hand. They want ...
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Oct 22,2022
Oct 22,2022
0
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Finding a house in london is as it is stressful, and to do it in this climate was even more difficult until we found Enzo and Gemma! Gemma showed us the house while Enzo dealt with documentation. They were both warm, friendly and helpful from ...
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Oct 13,2022
Oct 13,2022
0
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Enzo and Emma of street ahead are wonderful people. They have made my experience wonderful and lovely. Thanks guys. Cheers...
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Aug 26,2022
Aug 26,2022
0
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Pleasure to deal with! Enzo was fantastic, really understood what I was looking for and never gave up finding me my perfect place. 5stars, thank you Enzo!...
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Feb 21,2022
Feb 21,2022
0
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I was able to find my first flat with the help of Gemma Greasley.She was really kind and supportive throughout the whole process...
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Feb 16,2021
Feb 16,2021
0
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I am extremely thankful to Daniel and Emma at Streets Ahead Crystal Palace , for their excellent customer service , great communication and efficiency. My journey to renting a flat in the area has been made extremely easy to navigate and I couldn’t be more grateful . ...
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Feb 16,2021
Feb 16,2021
0
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Very positive experience with Streets Ahead. Dan and Emma made the process seamless from start to finish. Would 100% recommend!...
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Dec 14,2020
Dec 14,2020
0
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Dan is professional and very pleasant person .I explain what I need and he find a perfect house for my family !Really nice person and positif attitude ....
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Dec 01,2020
Dec 01,2020
0
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Great and very fast service from Dan and Emma. I finally got a nice apartment, something that it was being very difficult.
Highly recommended!...
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Nov 27,2020
Nov 27,2020
0
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Can't thank Emma and Libby enough for all their hard work in getting us out new flat.
Easy process with faultless communication!...
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Mar 11,2020
Mar 11,2020
0
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I can not speak highly enough of Gemma, she went above & beyond helping me. She was easily reachable, and was so friendly and made the whole experience stress free for me.
She honestly has been a total angel....
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Feb 28,2020
Feb 28,2020
0
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Gemma was as usual amazing!! She assisted us the last time we moved and again this time. Very professional and helpful with every detail!! It’s always a very positive experience when dealing with Gemma....
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Sep 30,2019
Sep 30,2019
0
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I am so grateful to have Christopher Blake (Crystal Palace branch) assist me with my property search.
Christopher has continued to go above and beyond in assisting me for example even when the property that I have enquired about is not covered in his branch ...
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Sep 26,2019
Sep 26,2019
0
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Very happy with the service provided by Gemma .She was very professional and accommodating to our needs .Highly recommended to work with her...
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Sep 25,2019
Sep 25,2019
0
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Gemma Greasley was absolutely amazing she was professional polite and positive but very honest . Everytime we arranged to meet at a property she was always there on time not once was she late ,always there waiting to meet me with an outstretched hand and that ...
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Sep 12,2019
Sep 12,2019
0
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Daniel Drury was very helpful and very professional in dealing with new clients looking for a flat to rent. He made our move very easy and smoothly without any hassles. I would highly recommend Mr Drury for his exemplary and outstanding performance in his job. ...
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Sep 10,2019
Sep 10,2019
0
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Dan Drury helped me out of a difficult situation as I needed a short let with short notice. He was very helpful and somehow managed to find me the ideal property and also in an ideal location in the time I needed it. He did ...
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Apr 02,2019
Apr 02,2019
0
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Gemma was super helpful and friendly. Top marks for communication! Really happy with the service and we have found a great flat! Speedy service and reasonable fees. Thanks Gemma!...
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Comment on agent fees
Cheaper than some of the bigger companies!
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Jan 11,2019
Jan 11,2019
0
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A big thank you to Jola a true industry professional was very helpful and guided me smoothly through my purchase and all the obstacles that came along. Streets ahead as a company a joy to work with and definitely recommend them if you buying, selling, ...
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Dec 20,2018
Dec 20,2018
0
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Gemma Greasley was fantastic - she was very positive responsive, accomodating, helpful, and above all really lovely! She helped us find our new flat in crystal
Palace and we are very grateful to her that we find our flat before Christmas. She works so hard ...
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Comment on agent fees
It is a good .
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Dec 10,2018
Dec 10,2018
0
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I am very pleased with the service I received from this Agency, especially Christopher Blake, who was very helpful and pleasant and I was able to secure a beautiful property with them. Will definitely use them again anytime....
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Good
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Aug 27,2018
Aug 27,2018
2
people found
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this helpful
Sent us confirmation of a house viewing which was never confirmed with the landlord/tennant. Happy for us to re-arrange plans and leave work early to suit their diary, only for us to be denied access to the property as the viewing had never actually ...
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Aug 21,2018
Aug 21,2018
0
people found
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Autumn Bailey is the best agent! She has helped a lot. She always try to find the perfect home for you, according to your preferences. Besides, she is so helpful and so kind!
I strongly recommed contact her for making your move much more easier!!...
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Good
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Aug 20,2018
Aug 20,2018
0
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Autumn made our house hunting experience a complete joy! She was extremely efficient and honest. She gave us solid advice and worked very hard and quickly to get us a great price on a beautiful property. She clearly loves her job and this shows through ...
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Aug 01,2018
Aug 01,2018
1
people found
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this helpful
I can't express how amazing Gemma Greasley is. The properties she showed us (and they were many!) were all perfect, exactly what me and my partner wanted. It was the first time an estate agent actually listened to our needs and wants and didn't try ...
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Jan 24,2018
Jan 24,2018
5
people found
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this helpful
Dealt with Cherelle, been an absolute nightmare. Waiting for my deposit to be paid back. Moved out beginning of September last year, now about to enter February. Every time it's a story as to why I haven't been paid. Joke, stay well away from this * ...
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Best Letting Agent in SE19 
