0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 05,2017
Sep 05,2017
8
people found
this helpful
this helpful
Frankly shocking. Extortionate fees (much higher than anywhere else in the City), atrocious customer service and dreadful communications - on the whole, avoid them like the plague. This agency is shockingly miss-managed by a bunch of totally inept and inexperienced staff who haven't a clue about customer service. I have rented through them for over a year and have been lied to on numerous occasions. If it was easier to escalate to the ombudsman I would do.
Comment on agent fees
Over £600 for two tenants - frankly it's disgusting, but to receive sub-standard customer service just adds insult to injury
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Sep 06, 2017
I've had a very similar experience, shameful these agents. Don't give up on escalating to the ombudsman. Sep 06, 2017
Dear Bob,I am very sorry to hear you have had a bad service from another Martin & Co branch but I wonder if you would be so kind as to put this review against the correct office. You have posted against the Aldershot branch that covers the GU11, GU12 & GU14 areas. All Martin & Co offices are independently owned and operated and I can assure you as the owner of the Aldershot branch we have worked very hard over the last 9 years to provide great service to tenants and landlords as you will see from our reviews (96 reviews at 4.9 average).
I would really appreciate it if you could find the office that covers BN3 and post your review against that office as this seems a very innocent error but may affect my business here in Aldershot.
Kind regards
Richard Oldaker
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Martin & Co
32 Church Road
Hove
Brighton and Hove
BN3 2FN
01273 746468
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
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Sep 05,2017
Sep 05,2017
8
people found
this helpful
this helpful
Frankly shocking. Extortionate fees (much higher than anywhere else in the City), atrocious customer service and dreadful communications - on the whole, avoid them like the plague. This agency is shockingly miss-managed by a bunch of totally inept and inexperienced staff who haven't a clue ...
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read full review
Comment on agent fees
Over £600 for two tenants - frankly it's disgusting, but to receive sub-standard customer service just adds insult to injury
Was this helpful?
Yes
Yes
Sep 06, 2017
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I've had a very similar experience, shameful these agents. Don't give up on escalating to the ombudsman. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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