Thanks for taking the time to leave a review.

We compared the inventory prior to you moving to the check out report which we must do as agents for our landlords.

Unfortunately, there appeared to be very little or no attempt to clean certain areas which were left very dirty.
These areas were photographed and sent to you as evidence. A new tenant could not have moved in without this first being rectified which is why you were charged for a clean. Virtually the entire deduction was made for a deep clean.
I can confirm that you were not charged for any damages that you did not cause.

I'm sorry that your experience with us was not a positive one and I'll review the nature of your review again to see if there are any areas on which we could have improved on such as maintenance requests.

We genuinely do try to return 100% of our tenants deposits. This is illustrated by the largely positive majority of our reviews indicate.

Ultimately, tenants must take responsibility for looking after their property and the cleaning of it and therefore we could not change the outcome on this aspect.

I hope that your next let is more successful and should you require any free friendly advice on what agents / landlords look for when refunding deposits, please don't hesitate to contact me.

Warm regards,

Dan Sawyer