95% sales valuation accuracy
98% sales fee satisfaction
82% lettings valuation accuracy
83% lettings fee satisfaction
Jun 12,2012
Jun 12,2012
1
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this helpful
I have never dealt with a company (franchise) as Newmans Estate Agents Nuneaton! Next to no communication....constantly misled us and our bids for the property never made it to vendor. They lost us our house even though we made the highest offer!! Avoid at all costs
What agent could do to change your mind?
Communicated!!! for a startAttached Filesnbsp;
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Jun 27, 2012
I think what you have failed to mention is that we had already had an offer accepted on the property 2 weeks prior to this. We sold our house on the same day the vendor accepted a different offer but we were not informed of this and therefore didn't have the opportunity to increase our offer. When we did find out you conveniently couldn't get hold of the vendor for days on end by which time the ball had started rolling with the other buyers. Jun 15, 2012
I am sorry that you are disappointed on missing out on this property, The seller accepted an offer on Saturday lunchtime 2nd June, you made an offer Saturday afternoon and subsequent higher bids which my vendor rejected, here is a copy of his email declining your offers -
"Please proceed with the couple that offered £xxx,000 on Saturday. It's unfortunate for the couple who are with Coventry Newman's, but I had already accepted the above offer and I am not prepared to go back on my verbal acceptance as I would not like that to happen to myself (what goes around, comes around)"
You did make a further offer which was put forward to the seller via email and post as he was on honeymoon overseas.
So I am sorry that you have missed out on this house but I have to accept the sellers decision.
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Opening Hours
Address
The Property Experts
Friars House Manor House Drive
Coventry
West Midlands
CV1 2TE
02476 500000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £65,000 | £30,010,000 |
| Lettings | 82% | 83% | £850 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 2 | 2 | 0 | 88 | 3 | 61 | 3 | 1 | 3 |
Areas covered
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Services offered
- Sales
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Dec 17,2021
Dec 17,2021
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Paul is a pleasant individual who is reactive to clients concerns. He always seeks to find solutions to issues and problems which arise during the complicated and sometimes long process of purchasing property....
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Dec 15,2021
Dec 15,2021
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Paul was very professional and extremely helpful dealing with all requests. Thank you for dealing with my house purchase. Fully recommended...
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Dec 09,2021
Dec 09,2021
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Paul was responsive, friendly and professional. He has found us a great buyer. Would highly recommend. Thank you again Paul...
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Sep 29,2021
Sep 29,2021
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They dealt with a lot of headaches and hiccups, they went the extra mile and saw it through. Much appreciated!...
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Sep 13,2021
Sep 13,2021
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We found Newmans and particularly Paul very proactive, professional and genuinely interested in our move.
We would definitely recommend using Newmans....
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Aug 18,2021
Aug 18,2021
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Daniel has excellent service and knowledge of the property. He was punctual and we thought he was the home owner when he answered the door, his demeanor was calm and attentive, he was able to answer all our questions and we had sufficient time to ...
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Aug 11,2021
Aug 11,2021
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After trying other estate agents, we had all but given up. Then we found Daniel, he listened to us and made us feel that our situation wasn't hopeless. He gave us a different perspective, then told us the plans he would set out for our ...
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Aug 06,2021
Aug 06,2021
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Daniel has provided an extremely professional and friendly service. He is very knowledgeable and made himself readily available for any enquires we needed answering. I would highly recommend and we would definitely look to use Daniel in the future....
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Aug 06,2021
Aug 06,2021
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Fantastic sales experience, very helpful and always on hand to help.
Communication is key to any successful relationship and Dan always made sure he was available!...
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Jul 01,2021
Jul 01,2021
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If you want an outstanding estate agent who will sell your property to potential buyers to an exceptionally high standard - look no further than Paul Petticrew....
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May 13,2021
May 13,2021
1
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Paul took over from a terrible experience with another Coventry based estate agency - Bairstowe Eves. When he took over, he was out the next day to take amazing photos and videography and assured us he would sell our property. We felt so much relief. ...
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Apr 27,2021
Apr 27,2021
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From the get-go Paul has been incredibly easy to approach and informative about the process and what steps we need to take next. As first time buyers this is hugely beneficial and goes a long way in making this experience enjoyable and not feeling overwhelmed. ...
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Feb 15,2021
Feb 15,2021
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After an absolute horror show with another company we were drawn to Newmans due to their successes in our area. Paul was an absolute breath of fresh air and made the whole process so easy. Very friendly, honest and informative throughout. Would definitely recommend....
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Jan 02,2021
Jan 02,2021
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We would have no hesitation in recommending Paul. He was friendly, very helpful and professional. There was no delay in getting the house on the market, the promotional materials were excellent and the property sold very quickly. Paul was an useful middleman during the period ...
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Oct 14,2020
Oct 14,2020
1
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Paul worked with us to complete to a tight timescale. He was really helpful and responsive and gave us confidence with his professionalism and great attitude....
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Sep 24,2020
Sep 24,2020
1
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I am delighted to recommend Paul as I have found him the ideal professional to help me sell my house. In all my dealings with him he has been consistently responsive, respectful, calm and trustworthy. He is an asset to Newmans....
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Sep 23,2020
Sep 23,2020
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We instructed Paul Petticrew @ Newman’s after interviewing other agents. We believe that Paul’s attitude towards the needs we had outshone the others easily. His commitment, honesty & integrity throughout the process has culminated in a sale STC in a timely manner. We will be ...
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Aug 07,2020
Aug 07,2020
0
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I am delighted to write a review for Paul Petticrew, who handled the sale of my father's property. His professionalism, from first point of contact to agreement of the sale, has been absolutely first class - customer service, advice and guidance, speed and efficacy of ...
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May 14,2020
May 14,2020
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We found Paul not only very professional, but also incredibly helpful. Nothing was too much trouble.
We would recommend him to any one...
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Apr 27,2020
Apr 27,2020
0
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Excellent service, prompt, professional with excellent comms!
We loved the 3D tour of our property, and all of the marketing material was exceptional.
Instructed Paul on Friday evening, published to selling sites at 9am Monday morning and secure full asking price offer by 1pm on ...
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Mar 31,2020
Mar 31,2020
0
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a miserable experience - not sure if it's the "newmans" brand,or just the person that I was unlucky enough to have dealing with my property but not a positive thing can I say about the whole experience.
rushed from the off,misleading false promises ...
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Apr 03, 2020
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(2)
hi,i am positive i have the correct company - a for sale sign with his image was put up in the front garden with newman at the top,the property was visible on the newman website and my solicitor paid the fees to newman on my behalf ...
Feb 19,2020
Feb 19,2020
0
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We recently purchased our first home through Newmans and Paul has been excellent throughout the process. Weather it’s questions about the property or arranging further viewings, they’ve been more than happy to help....
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Sep 30,2019
Sep 30,2019
0
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Absolutely fantastic service, best support marketing plan and offer made within 48 hours. Paul was 100% committed and confident and the results prove his hard work. He helped make a very stressful situation easy!...
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Aug 29,2019
Aug 29,2019
1
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My husband and I recently sold our house with Steve Rice through Newman's. Throughout the whole process and right up to the final negotiations Steve ensured everything was kept on track and that we were fully informed the whole time. I would highly recommend Steve ...
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Aug 26,2019
Aug 26,2019
0
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Steve Rice from Newman’s was both extremely professional and easy to work with. The amount of visits during the ‘open day’ was amazing, showing a lot of work had been done in the background. Steve kept me up to date very regularly during the ...
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Aug 22,2019
Aug 22,2019
0
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Fantastic service provided by Steve Rice who sold our home and Jordan Blacow who sold us our new home.
Great work! Thank you.
Louis & Teya Brooker...
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May 14,2019
May 14,2019
1
people found
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Paul has been very professional and thorough, he has kept me updated throughout the process and his service has far exceeded any other estate agents I have used before.
I would not hesitate to recommend Paul or Newmans to any of my friends or family ...
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Comment on agent fees
More expensive that other agents, but they have made much more of an effort to sell the flat with social media marketing etc.
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May 09,2019
May 09,2019
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Viewed a property 5.15pm received a call from Paul 9.0am the following morning first offer submitted and rejected shortly later by vendor, a bit of to-ing and fro-ing later and deal agreed by lunch time. I wish all purchases could be negotiated that quick. Whilst ...
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Comment on agent fees
N/A I am a buyer
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Apr 09,2019
Apr 09,2019
0
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The Valuation from Newmans on one of our properties was considerably low. Property two, which was sold through Newmans, albeit via part-exchange with a Developer, went reasonably well. Although despite specifically advising Jordan Blacow, Coventry Branch that we did not want a 'For Sale' sign ...
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Comment on agent fees
The one property we sold through Newmans was a Part Exchange, through a Developer. However we felt the fees charged by Newmans in relation to the valuation of our other property, fees high, valuation low. Hence we did not sell one property through Newmans, our decision was more the low valuation, rather than the Agent's fees.
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Mar 12,2019
Mar 12,2019
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We would recommend asking for Jordan when selling your property, we found him professional, reliable, adaptable to our situation and he kept us informed during the whole successful sales process....
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Comment on agent fees
Fair
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Lettings Complaint
Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides
Last updated at 12:37 PM 09/01/2018 by allAgents
Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides
