100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
“Arun Estates / Ward and PartnersInstructed 23/1/2017Completed 10/7/2017This is going to ......”
Sep 02,2017
Sep 02,2017
7
people found
this helpful
this helpful
Arun Estates / Ward and Partners
Instructed 23/1/2017
Completed 10/7/2017
This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the same mistake. (I'm not the only one recently!!) I only chose them because of Jack at the Tonbridge Branch .... I won't name anyone else because the rest is negative and I wouldn't want to damage peoples careers.
I handed over my keys for the floorplans and photographs to be done whilst on holiday for a week and despite e-mailing and leaving phone messages Wards didn't reply for 4 days, excuses and apologies were made and I was emailed the photographs for approval. The composition wasn't good and I rejected them, I was told they'd be re-done. At this point I decided I'd made a mistake with Wards and said I'd wait till I got home and chose another agent. They persuaded me to continue with them as they'd already printed my brochure (what?) and to allow them 2 weeks to show what they could do. The Branch Manager assured me I could deal with him directly as I'd lost all faith in the ¢‚€‚Ëœagent' I'd been dealing with initially. (this agent was also the ¢‚€‚Ëœphotograher').
On receiving the brochure to market my property, there were no floor plans and obviously the photographs were the rejected ones. I complained again but was told I wasn't on their ¢‚€‚Ëœprofessional package so didn't get professional photography...this is the first time I'd even been made aware there was a professional package and presumably an unprofessional package? I was informed by the branch manager that the quality of the photos wasn't the agents fault but down to the camera they had to use?! Honestly ... I have the emails! Just a ridiculous excuse. Don't be fooled by their glossy brochure promising professional photography and floorplans.
They told me they had viewings booked in so reluctantly I stayed with them and received an offer who couldn't yet proceed ...a hoax I now feel at 5K over the minimum asking price, ....this lady never came back? I just wanted to sell my house! To their credit they did get 17 viewings although over 2 months and I accepted one, less than the first alleged offer yet according to my ward and Partners personal online area there was another exact offer made, but I wasn't even informed ... Im under the impression they are legally bound to inform me of an offer?? I was told the offer id accepted was made by a no chain first time buyer (not true) During this time the staff at the branch had all changed, new Manager, reception staff ... I found myself phoning and explaining you're selling my house for me, no-one knew me! Who was this other buyer that I wasn't informed of?
I received a letter from their sales progressor introducing herself and despite emailing and caller her I had no reply's. I was told she had a family issue which I completely understand but no-one else in this very large company dealt with my questions. I received all my information from my purchase progressor at Freeman Foreman - nothing from the people I was paying!
Towards the exchange I found out the Branch Manager had changed again (that's 3 now) and only heard from Wards when I told my solicitor I was pulling out due to the process dragging on a further 7 weeks than I'd been led to believe.
I'm angry that I legally hadto pay this company over 4K for doing very little. They are not interested in getting you the best price ... just any price, and once you've agreed they move on to bigger fish.
I'm sure they will write some blurb the same as they do on the other negative reviews here saying they're sorry and they've fixed the problems at Tunbridge Wells, etc but I'm still left paying for a shoddy service from start to finish. And why the massive turnover of staff? Are all the staff bad, or is it the company at fault? You be the judge!
Yes they sold my house, or was that Right Move? I firmly believe it was worth more, I would not recommend them and will never use them again. The new lady at the Tunbridge Wells branch said she'd been put in place to make changes to this branch, I offered to make an appointment to tell her the problems I'd experienced on my day off ... she wasn't available. The last time I saw her to hand her keys she said if I still wanted to, I could tell her the problems. These are now past events and ALL of the staff have changed so it's easy for Ward and Partners to dismiss and make excuses.... They'll still take my money though! And I'm still disgusted with the ¢‚€‚Ëœservice ¢‚€‚Ëœ offered and I'm paying over 4 grand for it .... I wont make this mistake again.
Buyer beware!!
Goodluck¢‚˜º
Instructed 23/1/2017
Completed 10/7/2017
This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the same mistake. (I'm not the only one recently!!) I only chose them because of Jack at the Tonbridge Branch .... I won't name anyone else because the rest is negative and I wouldn't want to damage peoples careers.
I handed over my keys for the floorplans and photographs to be done whilst on holiday for a week and despite e-mailing and leaving phone messages Wards didn't reply for 4 days, excuses and apologies were made and I was emailed the photographs for approval. The composition wasn't good and I rejected them, I was told they'd be re-done. At this point I decided I'd made a mistake with Wards and said I'd wait till I got home and chose another agent. They persuaded me to continue with them as they'd already printed my brochure (what?) and to allow them 2 weeks to show what they could do. The Branch Manager assured me I could deal with him directly as I'd lost all faith in the ¢‚€‚Ëœagent' I'd been dealing with initially. (this agent was also the ¢‚€‚Ëœphotograher').
On receiving the brochure to market my property, there were no floor plans and obviously the photographs were the rejected ones. I complained again but was told I wasn't on their ¢‚€‚Ëœprofessional package so didn't get professional photography...this is the first time I'd even been made aware there was a professional package and presumably an unprofessional package? I was informed by the branch manager that the quality of the photos wasn't the agents fault but down to the camera they had to use?! Honestly ... I have the emails! Just a ridiculous excuse. Don't be fooled by their glossy brochure promising professional photography and floorplans.
They told me they had viewings booked in so reluctantly I stayed with them and received an offer who couldn't yet proceed ...a hoax I now feel at 5K over the minimum asking price, ....this lady never came back? I just wanted to sell my house! To their credit they did get 17 viewings although over 2 months and I accepted one, less than the first alleged offer yet according to my ward and Partners personal online area there was another exact offer made, but I wasn't even informed ... Im under the impression they are legally bound to inform me of an offer?? I was told the offer id accepted was made by a no chain first time buyer (not true) During this time the staff at the branch had all changed, new Manager, reception staff ... I found myself phoning and explaining you're selling my house for me, no-one knew me! Who was this other buyer that I wasn't informed of?
I received a letter from their sales progressor introducing herself and despite emailing and caller her I had no reply's. I was told she had a family issue which I completely understand but no-one else in this very large company dealt with my questions. I received all my information from my purchase progressor at Freeman Foreman - nothing from the people I was paying!
Towards the exchange I found out the Branch Manager had changed again (that's 3 now) and only heard from Wards when I told my solicitor I was pulling out due to the process dragging on a further 7 weeks than I'd been led to believe.
I'm angry that I legally hadto pay this company over 4K for doing very little. They are not interested in getting you the best price ... just any price, and once you've agreed they move on to bigger fish.
I'm sure they will write some blurb the same as they do on the other negative reviews here saying they're sorry and they've fixed the problems at Tunbridge Wells, etc but I'm still left paying for a shoddy service from start to finish. And why the massive turnover of staff? Are all the staff bad, or is it the company at fault? You be the judge!
Yes they sold my house, or was that Right Move? I firmly believe it was worth more, I would not recommend them and will never use them again. The new lady at the Tunbridge Wells branch said she'd been put in place to make changes to this branch, I offered to make an appointment to tell her the problems I'd experienced on my day off ... she wasn't available. The last time I saw her to hand her keys she said if I still wanted to, I could tell her the problems. These are now past events and ALL of the staff have changed so it's easy for Ward and Partners to dismiss and make excuses.... They'll still take my money though! And I'm still disgusted with the ¢‚€‚Ëœservice ¢‚€‚Ëœ offered and I'm paying over 4 grand for it .... I wont make this mistake again.
Buyer beware!!
Goodluck¢‚˜º
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Sep 02, 2017
It's well known within the industry that they are struggling to keep staff. No one wants to work there anymore and they are struggling to list properties now. You got a lucky escape as it's got worse since then
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26th May 2014
reviewed by 'Robert'
21st Nov 2013
reviewed by 'Linda'
13th Nov 2013
reviewed by 'Mrs'
13th Sep 2013
reviewed by 'Caroline'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 0 | 0 | 4 | 2 | 2 | 0 | 0 | 1 |
Areas covered
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- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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“Arun Estates / Ward and PartnersInstructed 23/1/2017Completed 10/7/2017This is going to ......”
Sep 02,2017
Sep 02,2017
7
people found
this helpful
this helpful
Arun Estates / Ward and Partners
Instructed 23/1/2017
Completed 10/7/2017
This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the ...
read full review
read full review
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Yes
Sep 02, 2017
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(1)
It's well known within the industry that they are struggling to keep staff. No one wants to work there anymore and they are struggling to list properties now. You got a lucky escape as it's got worse since then ...
May 26,2014
May 26,2014
0
people found
this helpful
this helpful
I have been very impressed and pleased with Clare Sheffield's services in helping me to rent out my flat in Tunbridge Wells. She has a very good understanding of the market, is refreshingly very efficient and as good as her word, and found me a ...
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Nov 21,2013
Nov 21,2013
0
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Having had a rather poor experience with a letting agent in the past I was rather reluctant to use an agent again however I needed to rent out my mother's flat very quickly and was so pleased to have had a totally different experience with ...
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Nov 21,2013
Nov 21,2013
0
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Although I have cited only 2 members of staff above, the other two members, Giles and Jules, equally fall into this bracket of excellent
If a member of staff was away, the others all knew the status and ably followed up. All were very helpful and ...
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Nov 13,2013
Nov 13,2013
0
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Clare is fantastic to work with. Its the first time I have worked with her and I am very impressed indeed. She has been extremely efficient and gone the extra mile both in finding tenants and all the various things involved in getting the tenants ...
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Nov 14, 2013
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(1)
Dear Mrs Leck, Thank you for your kind comments. I look forward to the ongoing management of your proeprty. Kind Regards Clare Sheffield ...
Sep 13,2013
Sep 13,2013
0
people found
this helpful
this helpful
Very professional service, quick to respond to all questions. offered advice and support. Gave contacts for good trades people. Property was let before the work was finished so we had no turn around time due to the effective marketing strategy that was suggested by Clare. ...
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Sep 18, 2013
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Thank you for taking the time to leave a review. I look forward to continuing our relationship through the management of the property ...
Jul 05,2013
Jul 05,2013
1
people found
this helpful
this helpful
I have to say that I am really really happy with Ward and I wished that I had chosen them as my agent for selling my property. I bought from them and had used a different agent to sell and I could compare them straight ...
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Oct 01, 2013
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Dear Mrs M
Thank you for taking some time to comment on the service recieved from our Tunbridge Wells office. I am extremely pleased the process was proactive from start to finish and that we exceeded your expectations. We always strive to look after our customers and make the moving experience a pleasurable one and i wish you the best of luck with your move
Kind regards Garen Taylor, Group Partner ...
Jul 04,2013
Jul 04,2013
1
people found
this helpful
this helpful
Having previously marketed my house with another agent with no success, I was pleasantly surprised that with Ward and Partners a lot of interest was generated and a good offer followed relatively quickly. The whole process went smoothly and I found that having a dedicated ...
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Jul 01,2013
Jul 01,2013
1
people found
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this helpful
Steve advised on how best to sell a property in great need of modernisation and recommended selling it by tender. This proved to be very successful as there were over 20 viewings and 12 offers were made. After our initial meeting in Tunbridge Wells, the whole process ...
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Mar 05,2013
Mar 05,2013
0
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Once a buyer had been found Louise kept me fully informed of events during the transaction and having agreed to take meter readings on the final day, did so with no reminder from me....
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Jun 30,2012
Jun 30,2012
5
people found
this helpful
this helpful
I called regarding a property Wards had on there books. I was bombarded with offers of Financial advice and solicitors that they could provide for me, I had told them that I had these issues in place but they didnt seem to take no for ...
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What agent could do to change your mind?
More personal care, they seem too busy for you.Attached Filesnbsp;
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Sep 14,2011
Sep 14,2011
8
people found
this helpful
this helpful
They SOLD my house in two weeks from more money than other agents quoted! Giles the manager was brilliant, I would use them again without thinking!!! Would recommend them....
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Mar 11,2011
Mar 11,2011
4
people found
this helpful
this helpful
Lazy and rude. If you want an agent who will help in a chain to move the selling and buying process along, then go somewhere else. Once Wards have a buyer, they will sit back and let everybody else do the work whilst they watch ...
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May 17, 2011
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Agree totally with this review. They don't stick to their side of the agreement and let everyone else do the work for them and then charge astronomical fees for doing nothing. Never ever use them. ...
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