91% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
96% lettings fee satisfaction
Aug 30,2017
Aug 30,2017
1
people found
this helpful
this helpful
Overall I was disappointed in the end by the service. I felt that the agents were working primarily for the buyers and not for me. I felt a little bullied into allowing last minute viewings before exchange and completion, particularly the day I was moving out and clearing up. When I said no, I didn't feel supported. Having won me over to Keating's from a different agent, I ultimately felt let down. They got a hefty commission from me, and I had no contact at all from the manager once the exchange had happened. Having bought and sold about 15 properties in London this was the only time I have felt this way. Wouldn't use them again.
Comment on agent fees
Fees were fine.
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Latest Reviews
8th Nov 2024
reviewed by 'Paul'
31st Oct 2024
reviewed by 'Lilly Andrews'
16th Apr 2024
reviewed by 'Jon'
4th Apr 2024
reviewed by 'Henry Chown'
21st Mar 2024
reviewed by 'Georgia'
12th Mar 2024
reviewed by 'HUDSON GRIEVE'
Opening Hours
Address
Keating Estates Ltd
23 Clapham Common South Side
Clapham,London
Greater London
SW4 7AB
020 7720 2113
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 98% | £282,000 | £1,450,000 |
| Lettings | 94% | 96% | £395 | £4,680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 52 | 1 | 241 | 12 | 30 | 2 | 46 | 1 | 17 | 3 |
Areas covered
- SE24
- SW2
- SE15
- SW4
- SE22
- SW9
- SE21
- SW8
- SE27
- SW11
- SE11
- SW12
- SE17
- SW16
- SE23
- SW17
- SE4
- SW3
- SE8
- SE5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 08,2024
Nov 08,2024
0
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My wife and I were both so grateful and relieved to finally find an agent in SW4 who was reliable, knowledgeable, professional and effective. Christiaan was all of these things and more, and he managed to re-instil our belief of what and how a good ...
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Oct 31,2024
Oct 31,2024
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Chris was very friendly and accommodating - even helping me to go and see the property again (the same day) having just returned from the first viewing....
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Apr 16,2024
Apr 16,2024
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Kayleigh was fantastic. I’m incredibly glad we got paired with her to find our new home. It was the first place we saw and she helped us through every step of the journey to getting it and making it home. She was supportive and ...
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Apr 04,2024
Apr 04,2024
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Lewis and Christiaan were a huge help in managing a sale that ran into quite a few complications. They were responsive and provided good advice at every stage, eventually resulting in a completion for a price I was very happy with. I'm grateful for their ...
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Mar 21,2024
Mar 21,2024
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Jade was amazing. She managed the post offer period for me in an efficient and kind way in what was not an easy process. She went out of her way to help and move things along. I would not hesitate to recommend Keating Estates and ...
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Mar 12,2024
Mar 12,2024
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Christiaan was the best Sales Negotiator and Valuer that we met in the 4 months that we searched in SW4.The properties we viewed were always very close to our requirements ... and always a great location. He was very honest and straightforward to deal with and ...
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Jan 27,2024
Jan 27,2024
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Great experience, Christiaan helped me to find a property that I liked and was extremely helpful throughout the process. It was great to have someone that was properly engaged in helping me, honest, and had a positive attitude. Much better than all other estate agents ...
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Jan 12,2024
Jan 12,2024
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Christiaan and i worked together for over 2 years to find a property. I think i worked with every agent in south london tbh!
Christiaan was the best of the bunch.
- helped me understand the process sine i’m not from london
- understood fully ...
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Jan 11,2024
Jan 11,2024
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Definitely a more personal level of service and very responsive to our needs....
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Jan 10,2024
Jan 10,2024
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Christiaan Olivier's help in the sale of our house has been exemplary. The whole process could not have been better. We are very grateful to him and the whole team at Keating Estates. We could not recommend them more highly....
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Dec 24,2023
Dec 24,2023
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Christiaan was a trust worthy source during our process of purchasing. No ask was ever too much and provided such consistent communication between himself, seller and buyer. Thank you so much Christiaan!...
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Dec 21,2023
Dec 21,2023
0
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Untrustworthy agency that acts for both the buyer and seller. They tried to push me to accept an offer far below the asking price in favour of their other client's interests. When I raised my concerns they were extremely rude and called me unreasonable although ...
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Dec 19,2023
Dec 19,2023
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Very good agent, highly experienced, well in tune with the Brixton Market - knows his property valves extremely well....
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Dec 01,2023
Dec 01,2023
0
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We can’t say any bad words about Chris.
You are - Professional. Committed. Polite. Excellent communicator. Trustworthy. Helpful.
Thank you Chris....
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Dec 01,2023
Dec 01,2023
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Christiaan is extremely helpful. He responds promptly, takes time to talk things over and is always cheerful and well informed ....
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Nov 29,2023
Nov 29,2023
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We had a fantastic experience with Christian as our estate agent. His friendly demeanour and extensive knowledge made the property viewing process smooth and enjoyable. Chris demonstrated a keen understanding of our requirements, providing valuable insights that guided us throughout our search. Highly recommend his ...
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Nov 21,2023
Nov 21,2023
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Both Chris and Lewis made selling our flat the best experience it could be, given the current market. They were honest about a realistic price, and communicated regularly and promptly which really made a huge difference in a stressful experience. Chris even phoned us on ...
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Nov 07,2023
Nov 07,2023
0
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I have been letting my property through Keating Estates for about 10 years and I can not fault them. The letting and management team are really efficient and responsive. They always come back with information quickly and are really helpful dealing with the council and getting ...
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Oct 28,2023
Oct 28,2023
0
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Kayleigh was great throughout the search for a buyer for my flat. She remained in regular contact throughout to keep me up to date on progress, and was always upfront about changes in the market and the impact this may have. She made a stressful ...
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Oct 26,2023
Oct 26,2023
0
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Kayleigh was fabulous from start to finish for our first ever purchase. She was a standout estate agent during our search: incredibly personable and genuine, she listened to our requirements, didn't flood us with email and phone calls about properties we weren't interested in, but ...
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Oct 24,2023
Oct 24,2023
0
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Kayleigh was really helpful in our search and, along with Lewis, made the process of buying the property much easier than usual. She has also been really helpful in facilitating contact with the vendors post completion to sort post/keys etc, which we have greatly ...
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Oct 11,2023
Oct 11,2023
0
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Great team at Keating Estates, I was always given clear advice with great communication and an excellent post sale service. Thanks to Tom, Camilla and the team for an excellent stress free experience....
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Sep 13,2023
Sep 13,2023
0
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Christiaan worked hard to get the deal done, which we really appreciated....
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Sep 05,2023
Sep 05,2023
0
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Camilla along with the rest of the team at Keating Estates was efficient, professional and provided an all round timely and slick service. Communication was very good at all times. Highly recommend 👍...
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Sep 04,2023
Sep 04,2023
0
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Christiaan and Grace were a joy to deal with. Christiaan went out of his way on the day of completion to visit the flat I sold and take photos as I was away.
He and colleagues made the whole process as easy as possible. Would ...
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Aug 31,2023
Aug 31,2023
0
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The Keatings team was brilliant, providing fantastic support and guidance every step of the selling process. I spoke to a number of different vendors and they always had the best, pragmatic advice with my interests at the forefront. I highly recommend them....
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Aug 29,2023
Aug 29,2023
0
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Chirstiaan was a pleasure to deal with. Great communication and very informative. Would recommend highly to anyone buying or selling....
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Aug 29,2023
Aug 29,2023
0
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Chirstiaan was a pleasure to deal with. Great communication and very informative. Would recommend highly to anyone buying or selling....
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Aug 08,2023
Aug 08,2023
0
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The guys got my property sold quickly and efficiently. Unfortunatley it was not the price we quite wanted but that was the market, not Keatings.
Shout out to Tom, Christiaan, Jade and Lewis....
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Jul 28,2023
Jul 28,2023
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Branch: London, 23 Clapham Common South Side
Rating: 5 star
I can highly recommend Christiaan, Senior sales negotiator and valuer for Keating Estates and his team who have managed the marketing of my house this summer. Christiaan is professional in everything he does, knowledgable about his industry ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:45 AM 03/10/2019 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Estate Agent in SW4 
Sorry to hear you feel this way. Unfortunately sometimes purchasers insist on viewing last minute before exchange, and then again prior to completion. More often than not they are recommended to do so by their solicitors which is why it is so common and often left so late.
Regardless of losing two stars we still appreciate your business and wish you well for the future.
Regards,
Shane Mercieca
Managing Director
Keating Estates Ltd