100% sales valuation accuracy
100% sales fee satisfaction
Aug 30,2017
Aug 30,2017
4
people found
this helpful
this helpful
This agency is the worst one you could come across and I would highly recommend to avoid it at all costs.
I have been renting one of their properties in Oxford for a year and since the first day we had so many issues and problems that made me never want to deal with estate agents again. The flat was handed over with storage cupboards full of rubbish and old food which got the flat infested with flies, a broken mailbox lock which prevented us from reaching our mail, damaged smoke alarms, broken furniture and stained sofas and mattresses, a very unclean flat even though they claimed they hired a professional cleaner, missing bulbs and loose switches which were a danger to us, broken broadband socket which we had to pay 140 pounds for because the landlord refused to reimburse us, and so many other problems. Throughout the entire year we have tried to resolve all these issues with them, taking the agency forever to respond to our emails and calls. Finally they removed the rubbish after two weeks of tenancy and they fixed the mailbox at the beginning of the seventh month of tenancy. Other many problems remained unresolved. At the end of our term, when new tenants arrived and complained about the same issues as we did a year before, they concluded that is only fair that we should pay for them and threatened us to deduct it from our deposit. They suddenly forgot about all the correspondence we had throughout the year asking them to fix the problems, and even when we send them the evidence we held as to prove that we didn't cause those damages, they refused to show it to the landlord saying that only their check-in and check-out inventory matters. Regarding this inventories, I would like to mentioned that they did not show the true state of the flat; in the initial one having missed out many important problems such as the mailbox, switches and damaged furniture and walls, and in the check-out one they added these damages as a blame to us.
Now, after a month and a half after we vacated the property, they refuse to give us any information regarding our deposit or release it, completely ignoring our emails and phone calls. We have been dealing with Jordan Gibbs and Gareth Bennett (property coordinator from Sequence Home) and they made our tenancy a nightmare. The next step to resolve our situation is to raise a dispute with the TDS or the small court claims but I have lost faith in this very unfair system.
I have been renting one of their properties in Oxford for a year and since the first day we had so many issues and problems that made me never want to deal with estate agents again. The flat was handed over with storage cupboards full of rubbish and old food which got the flat infested with flies, a broken mailbox lock which prevented us from reaching our mail, damaged smoke alarms, broken furniture and stained sofas and mattresses, a very unclean flat even though they claimed they hired a professional cleaner, missing bulbs and loose switches which were a danger to us, broken broadband socket which we had to pay 140 pounds for because the landlord refused to reimburse us, and so many other problems. Throughout the entire year we have tried to resolve all these issues with them, taking the agency forever to respond to our emails and calls. Finally they removed the rubbish after two weeks of tenancy and they fixed the mailbox at the beginning of the seventh month of tenancy. Other many problems remained unresolved. At the end of our term, when new tenants arrived and complained about the same issues as we did a year before, they concluded that is only fair that we should pay for them and threatened us to deduct it from our deposit. They suddenly forgot about all the correspondence we had throughout the year asking them to fix the problems, and even when we send them the evidence we held as to prove that we didn't cause those damages, they refused to show it to the landlord saying that only their check-in and check-out inventory matters. Regarding this inventories, I would like to mentioned that they did not show the true state of the flat; in the initial one having missed out many important problems such as the mailbox, switches and damaged furniture and walls, and in the check-out one they added these damages as a blame to us.
Now, after a month and a half after we vacated the property, they refuse to give us any information regarding our deposit or release it, completely ignoring our emails and phone calls. We have been dealing with Jordan Gibbs and Gareth Bennett (property coordinator from Sequence Home) and they made our tenancy a nightmare. The next step to resolve our situation is to raise a dispute with the TDS or the small court claims but I have lost faith in this very unfair system.
Comment on agent fees
Exorbitant fees and very unfair. We have asked to surrender our tenancy, and we vacated the property two weeks earlier that our contract termination date. We found the new tenants through Spareroom and they moved in the property two days later. They asked us to pay an early termination fee of 354 pounds (with VAT) for these two weeks and for the fact that we did their job again finding tenants, the agent not even attending the viewing.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 1 | 1 | 0 | 0 | 0 | 2 | 1 |
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Oct 28,2024
Oct 28,2024
0
people found
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We have had a really positive experience they are professional, reliable and respond very quickly to all our queries Specially thanx to isabel hobson and michelle pearson they are very freindly and politely . i think this is the one of most good and helpful agency ...
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Jan 27,2021
Jan 27,2021
0
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Outstanding service . Very professional and friendly . Many thanks to David , James and Kayleigh - for their help and guidance .
Highly recommended...
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Dec 04,2020
Dec 04,2020
0
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I had a good experience dealing with the agents (Daisy & Sherko). They are reliable and responsive. It is just that I was a bit disappointed with the initial advertisement which stated the property is furnished but it is actually unfurnished. Other than that, they are ...
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Nov 24,2020
Nov 24,2020
0
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Excellent agents, Sherko and Daisey answered all the questions very clearly that enabled the process to complete in weeks. Not much trouble. Polite and courteous at all times . Have no doubts about using this estate agent, you will not be disappointed....
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Sep 08,2020
Sep 08,2020
0
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Sherko was very professional and friendly. He was able to answer all of my questions and made everything so easy and quick. This was the best experience with a letting agency I have had in Oxford....
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May 28,2020
May 28,2020
0
people found
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Both Daisy Shaw and Sherko Zen-Aloush have been so far excellent in service and attendance. Very professional and pleasant to work with. They are dedicated to their work and to the customers.
I can highly recommend them. They give a great name to Allen & Harris ...
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Apr 04,2019
Apr 04,2019
0
people found
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I am so pleased with the outstanding service provided by Gemma Johnson.
I usually don't take the time to write reviews but she went above and beyond for all of our requests to give a very honest property valuations which we plan to sell in ...
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Aug 30,2017
Aug 30,2017
4
people found
this helpful
this helpful
This agency is the worst one you could come across and I would highly recommend to avoid it at all costs.
I have been renting one of their properties in Oxford for a year and since the first day we had so many issues and ...
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Comment on agent fees
Exorbitant fees and very unfair. We have asked to surrender our tenancy, and we vacated the property two weeks earlier that our contract termination date. We found the new tenants through Spareroom and they moved in the property two days later. They asked us to pay an early termination fee of 354 pounds (with VAT) for these two weeks and for the fact that we did their job again finding tenants, the agent not even attending the viewing.
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Nov 02,2012
Nov 02,2012
2
people found
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this helpful
Helen Boyd of Allen & Harris confirmed an appointment, via email, to visit and value and talk me through their services. After the appointment time, I mailed her askling why she didn't show and why she didn't mail me to say she was no longer coming. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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