Portishead, Bristol, BS20
3.9/5, 21 reviews
71% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
77% lettings fee satisfaction

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“My grand daughter arranged a viewing of a flat in ......”

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Aug 28,2017
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By: 'A'
Aug 28,2017
3 people found
this helpful
My grand daughter arranged a viewing of a flat in Nailsea and took time off work to attend. Her partner traveled a round trip from Birmingham of 150 miles and my wife and I went with them to give any advice needed. At 3.30pm, time of the viewing, we got a phone call to say the landlord was stuck on the motorway with the keys and they would update us in half an hour. At 4pm another phone call to say they were closing the branch and would not wait for the landlord who was allegedly informed and went home. Bloody disgrace, what do they care. Anyway, another viewing was arranged and again partner drove 150 miles to be there. This time, the agent turned up but could not get into the flat as oh dear, these are the wrong keys!!!and we can't get in. At this stage my grand daughter told them to stuff their flat and she would go elsewhere. Just who are these people? How the hell they keep in business God only knows. They have a disgraceful attitude to customer service and do not appear to give a damn about wasting a prospective tenants time, or indeed, doing their best to get a tenant for the landlord. Avoid these cowboys at all costs unless you want to waste your time chasing around after their complete incompetence. Gave them one star as there was no facility to stick two fingers up.
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Latest Reviews

View all Reviews 21
23rd Jun 2023
reviewed by 'ANEESH'
“Great attittude and positive response to querries. Fast and reliable tenancy documentaion procedures....”
20th May 2023
reviewed by 'Joseph'
“Rental / Buying a property means -it comes one and only woods, around uk Specilly. Big thanks to Emily and other ......”
4th May 2023
reviewed by 'Larisa'
“Looking to rent a new home, we can say that Woods offered us a delightful experience. In this way, we ......”
19th Apr 2023
reviewed by 'Declan'
“Literally THE BEST Estate agents I have EVER dealt with. From beginning to end, Emily has been AMAZING to deal ......”
18th Apr 2023
reviewed by 'zac'
“My experience with Woods has been faultless, from start to finish. Emily shown such enthusiasm and professionalism, whilst maintaining compassion ......”
14th Apr 2023
reviewed by 'Ignored Tennant'
“Absolutely awful company who have been ignoring my requests for weeks about how much rent I owe as I’m ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Woods Estate Agents (South West)
The Piazza, Harbour Road
Port Marine,Bristol
North Somerset
BS20 7JN
01275 848272

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £220,000 £220,000
Lettings 0% 77% £720 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 10 4 2 1 1 0 0 1
Areas covered
Services offered
  • Sales
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great attittude and positive response to quer......”

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Jun 23,2023
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Emily
By: 'ANEESH'
Jun 23,2023
0 people found
this helpful
Great attittude and positive response to querries. Fast and reliable tenancy documentaion procedures....
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“Rental Buying a property means -it comes o......”

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May 20,2023
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Emily
By: 'Joseph'
May 20,2023
0 people found
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Rental / Buying a property means -it comes one and only woods, around uk Specilly. Big thanks to Emily and other team who supported to have my house....
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“Looking to rent a new home...”

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May 04,2023
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Emily
By: 'Larisa'
May 04,2023
0 people found
this helpful
Looking to rent a new home, we can say that Woods offered us a delightful experience. In this way, we would like to thank Emily Smith, a completely professional agent with exemplary behaviour, always there for us, available to help us. Having already found the ...
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“You wont find another agency like these......”

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Apr 19,2023
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Emily
By: 'Declan'
Apr 19,2023
0 people found
this helpful
Literally THE BEST Estate agents I have EVER dealt with. From beginning to end, Emily has been AMAZING to deal with! Her professionalism coupled with her soft skills makes her an absolute gem!!! I would have no trouble recommending Emily or indeed Woods Estate agents ...
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“Thank you Emily!...”

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Apr 18,2023
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Emily
By: 'zac'
Apr 18,2023
0 people found
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My experience with Woods has been faultless, from start to finish. Emily shown such enthusiasm and professionalism, whilst maintaining compassion and kindness. Thank you Emily...
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“Absolutely awful company who have been ignori......”

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Apr 14,2023
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Kristina
By: 'Ignored Tennant'
Apr 14,2023
1 people found
this helpful
Absolutely awful company who have been ignoring my requests for weeks about how much rent I owe as I’m moving out this month. They say they’ll let me know and never do. At the same time, they’re threatening me with charges for ...
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“Emily Smith was so helpful when I contacted t......”

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Apr 05,2023
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Emily
By: 'Emily'
Apr 05,2023
0 people found
this helpful
Emily Smith was so helpful when I contacted the desk. Would full recommend woods estate agents for their fantastic service last year....
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“Excellent customer service....”

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Feb 12,2022
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Meg
By: 'Chris B'
Feb 12,2022
0 people found
this helpful
Excellent customer service, and strong team. Meg helped us through our purchase from Start to finish and smoothed any bumps along the way. Tim and Beth also deserve a special mention for supporting on our purchase and subsequent letting of our purchase. Great team, thank ...
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“Terrible customer service, the worst I have e......”

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Jul 22,2021
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Tim
By: 'Ian'
Jul 22,2021
1 people found
this helpful
Terrible customer service, the worst I have encountered. No urgency whatsoever. Communication is poor. If this is what you look for in an agency then this is the one for you....
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“Best estate agents I have ever used!...”

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May 05,2021
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Brittany
By: 'Verity'
May 05,2021
0 people found
this helpful
Best estate agents I have ever used! They were helpful, knew the market and made the whole process straight forward. Their communication and honesty was refreshing. Nice to not have to chase an agent and for them to be so honest and friendly....
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“Impressive number of prospective buyers were ......”

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Mar 06,2021
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Tim
By: 'Susan'
Mar 06,2021
0 people found
this helpful
Impressive number of prospective buyers were found the minute we put our house up for sale. We were given good advise on who to finally choose as our buyer. Very helpful throughout the sale process and went the extra mile to speed the process up. ...
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“A real pleasure in these dreary times, especi......”

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Dec 18,2020
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Kristina
By: 'Barry Turner'
Dec 18,2020
0 people found
this helpful
A real pleasure in these dreary times, especially with Karina !!! Truly helpful, and professional! Also many thanks to the excellent team behind her. No complaints whatsoever !!...
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“I have been so impressed with the service tha......”

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Jun 16,2020
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Kristina
By: 'PAT'
Jun 16,2020
0 people found
this helpful
I have been so impressed with the service that I have received by one particular member of staff at Portishead called Kristina Kay, who has always been helpful, pleasant and not only efficient, but is always professional and courteous. When I have had problems to ...
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“Absolutely shocking!...”

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Sep 19,2019
Minithumbdown
By: 'Agatha'
Sep 19,2019
0 people found
this helpful
Absolutely shocking! Very incompetent and unhelpful, things take ages to get addressed, do not reply to emails and avoid calls. Poorest customer service I have ever experienced, Agents laugh at their incompetence using the excuse that they never had to deal with a case of ...
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“Happy Landlord...”

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Nov 14,2018
Minithumbup
By: 'Anne'
Nov 14,2018
0 people found
this helpful
Managed to let my property on the marina with in 1 week of it coming on the market. Always so friendly and helpful in the office. I have heard some horror stories from friends who have let properties but so far this is a really positive ...
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“Excellent service...”

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Aug 19,2018
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Kristina
By: 'Debbie'
Aug 19,2018
0 people found
this helpful
Had been looking for a while for a property suitable to rent in Portishead for my elderly Mum. Came across one that was ideal advertised with Woods Estate Agents. From the moment I walked in I was greeted with a smile, Kristina was so helpful, ...
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Comment on agent fees
Good
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“Friendly and efficient...”

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Jun 18,2018
Minithumbup
By: 'Trevor'
Jun 18,2018
0 people found
this helpful
We looked at a number of properties with Woods who were very patient as it took us a while to make our decision,in fact our agent Kristina gave us an idea that made our decision which is now permanent....
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Comment on agent fees
Fees were reasonable
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“Excellent service...”

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Jun 13,2018
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Kristina
By: 'Haggis'
Jun 13,2018
2 people found
this helpful
As I use agents throughout the UK, I was pleasantly surprised by the quality of service I received from the staff at the Portishead office. I had initially viewed the company website and subsequently phoned the office to ask about certain properties. A warm friendly ...
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Comment on agent fees
Alas agents fees are part of the equation and Woods charge fairly average fees.
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“Woods is run by inept agents who falsely advertise their ......”

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Mar 02,2018
Minithumbdown
By: 'MH'
Mar 02,2018
1 people found
this helpful
Woods is run by inept agents who falsely advertise their properties (wrongly saying our property includes white goods when it doesn't), forget to give you all your keys on check-in (causing us to have to run about to collect them), and who ignore and avoid ...
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“My grand daughter arranged a viewing of a flat in ......”

Share on :
Aug 28,2017
Minithumbdown
By: 'A'
Aug 28,2017
3 people found
this helpful
My grand daughter arranged a viewing of a flat in Nailsea and took time off work to attend. Her partner traveled a round trip from Birmingham of 150 miles and my wife and I went with them to give any advice needed. At 3.30pm, time of ...
read full review
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“RUN AWAY NOW!This lot just do not care about ......”

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Jan 17,2015
Minithumbdown
By: 'Fed'
Jan 17,2015
4 people found
this helpful
RUN AWAY NOW! This lot just do not care about tenants and simply give you the worst treatment possible so that you will leave. This is so they can get your leaving fee and another signing fee. 6 months later, another leaving fee, another joining fee. ...
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What agent could do to change your mind?
Close up shop
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Woods Estate Agents (South West), Bristol BS20 7JN



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