Cheltenham, GL52
4.9/5, 238 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction

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“*Horrible experience with this company.I was a tenant and ......”

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Aug 25,2017
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By: 'BCallen'
Aug 25,2017
2 people found
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*Horrible experience with this company.
I was a tenant and quickly learnt this company only cares about the landlords. They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use.

Even when treating the property with the utmost respect and care, there was always something they picked up on in their frequent inspection. This included my own washing in the sinks whilst I am living in the property and even writing letters to me complaining about the state of the front garden when it was perfect, it was the long unoccupied neighbours property which was overgrown with weeds etc and I am not responsible and have no right to do anything about it.

When you check rent prices in an area this company is easily 10-20% more expensive than equivelant homes from other letters and agents.

When you come to leave they don't make it easy for you and will rinse you on the way out the door again, including professional cleaning even when not necessary.

Trust me. It's not a nice experience, they're friendly up front but tyrants once you're in the property. Wait. Search elsewhere. Moving to another letters property was the best thing we'd done! Such a relief.

Look elsewhere for honest reviews... see Google for instance.
Comment on agent fees
BAD
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Latest Reviews

View all Reviews 238
28th Aug 2024
reviewed by 'Gwen'
“My experience with Northwoods has been so positive throughout. Lisa has always been my go to and has always been ......”
21st Aug 2024
reviewed by 'Syed'
“I rented a property from Northwood for 2 years and I had no issues. They were very approachable, and then I ......”
16th Aug 2024
reviewed by 'Luke Hatton'
“Everyone I dealt with was super helpful, Lisa was great from the start. I found her to be very friendly ......”
9th Aug 2024
reviewed by 'Laura'
“I had the pleasure of dealing with Nikki and Lisa when renting a property with northwood. All communication was friendly, ......”
31st Jul 2024
reviewed by 'Brian Shaughnessy'
“Fantastic service ,nothing was to much trouble.Very profesional service Lin was excellent....”
30th Jul 2024
reviewed by 'Walden'
“Mrs. Lin Weaver was absolutely phenomenal assisting in drafting up a leasing agreement for my current residence. She fielded numerous ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
11 - 15 Prestbury Road
Cheltenham
Gloucestershire
GL52 2PN
01242 587744

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £128,000 £348,500
Lettings 95% 96% £420 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 3 125 8 11 0 8 1 7 0
Areas covered
  • GL52
  • GL19
  • GL53
  • GL20
  • GL54
  • GL21
  • GL50
  • GL51
  • GL1
  • GL2
  • GL3
  • GL4
  • GL18
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“My experience with Northwoods has been so pos......”

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Aug 28,2024
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Lisa
By: 'Gwen'
Aug 28,2024
0 people found
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My experience with Northwoods has been so positive throughout. Lisa has always been my go to and has always been helpful, polite and ready to go that extra mile ! Lisa's customer service skills are excellent, she listens and follows through. She remains professional and considerate....
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“I rented a property from Northwood for 2 year......”

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Aug 21,2024
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Lisa
By: 'Syed'
Aug 21,2024
0 people found
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I rented a property from Northwood for 2 years and I had no issues. They were very approachable, and then I did have an issue with my washing machine, they resolved it quickly. When I left the property, I got a cleaning company to do an ...
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“Friendly and professional...”

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Aug 16,2024
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Lisa
By: 'Luke Hatton'
Aug 16,2024
0 people found
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Everyone I dealt with was super helpful, Lisa was great from the start. I found her to be very friendly and efficient in setting up the viewing, re-confirming with me on the day, as I had some potential scheduling issues. She kept in touch with ...
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“I had the pleasure of dealing with Nikki and ......”

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Aug 09,2024
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By: 'Laura'
Aug 09,2024
0 people found
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I had the pleasure of dealing with Nikki and Lisa when renting a property with northwood. All communication was friendly, thorough and timely, and the whole process was smooth and quick. They are helpful, knowledgable and a pleasure to deal with. And helped me secure ...
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“Fantastic service ,nothing was to much troubl......”

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Jul 31,2024
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Lin
By: 'Brian Shaughnessy'
Jul 31,2024
0 people found
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Fantastic service ,nothing was to much trouble. Very profesional service Lin was excellent....
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“Mrs. Lin Weaver was absolutely phenomenal ass......”

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Jul 30,2024
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Lin
By: 'Walden'
Jul 30,2024
0 people found
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Mrs. Lin Weaver was absolutely phenomenal assisting in drafting up a leasing agreement for my current residence. She fielded numerous questions and answered them thoroughly despite going on holiday as she understood that I was on a hyper-accelerated schedule. Her accessibility, responsiveness, kindness, and genuine ...
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“Outstanding Service and Smooth Move-In Experience!...”

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Jul 25,2024
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Lisa
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Nikki
By: 'Poppy'
Jul 25,2024
0 people found
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I had an excellent experience with Lisa and her team at Northwood. From my first visit to the property, Lisa was warm and welcoming. She answered all my questions thoroughly and promptly, making the entire process smooth and stress-free. Thanks to their professionalism and efficiency, ...
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“A pleasure to do business with. Nikki, Lisa a......”

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Jul 15,2024
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Lisa
By: 'Sarah'
Jul 15,2024
0 people found
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A pleasure to do business with. Nikki, Lisa and the team were very supportive and helpful. They are very responsive and work hard and were always willing to go the extra mile to get things done. We definitely recommend them....
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By: nikki
Jul 16, 2024
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Thank you for your lovely comments , we have all loved having you has landlords and was a pleasure to assist in the sale of your property . Best wishes for the future kind Regards Nikki and all of the northwood team ...

“Best Agents Ever! Nicola Ponsford and the te......”

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May 07,2024
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Nikki
By: 'Clive Denton'
May 07,2024
0 people found
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Best Agents Ever! Nicola Ponsford and the team always do their best for tenants and Landlords. We have never had such service ,improvements to the property completed quickly and professionally. All with a smile. Hope we are in Northwoods care for many years to come. ...
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“Very friendly, helpful and knowledgeable team......”

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May 07,2024
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Lisa
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Lin
By: 'Matthew'
May 07,2024
0 people found
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Very friendly, helpful and knowledgeable team at the Cheltenham branch. Paperwork provided swiftly and in easy to access formats as well. Lisa and the team are a lovely bunch of people, and I would be more than happy to recommend their personable and efficient service ...
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“Northwood Cheltenham - Great Service...”

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Apr 24,2024
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By: 'Ben Anderson'
Apr 24,2024
0 people found
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Nikki and the Northwood Cheltenham team are nothing but professional, helpful and always available when we need them. i would highly recommend...
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“I'm an experience landlord and can not fault ......”

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Apr 24,2024
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Lisa
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Nikki
By: 'Ewan'
Apr 24,2024
0 people found
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I'm an experience landlord and can not fault Northwoods service. We have let our properties through other agents and Northwoods are leaps and bounds above the rest. Lisa, Nikki and their whole team above and beyond. We highly recommend Northwoods Cheltenham....
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“Fantastic professional outfit. Found me an ex......”

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Apr 23,2024
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Lisa
By: 'Simon'
Apr 23,2024
0 people found
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Fantastic professional outfit. Found me an excellent rental and guided me expertly through the process given I was a first time renter. Professional all the way through to me leaving the property including fairness on outstanding items not fully rectified etc. would thoroughly recommend...
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“Best agent in Cheltenham...”

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Apr 23,2024
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Lisa
By: 'Nicky'
Apr 23,2024
0 people found
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We have rented a property through this agent for the past 8 years and are now purchasing that property with them. All staff have been thoroughly courteous and professional at all times. We cannot rate the team at Cheltenham highly enough and would recommend them for ...
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“A friendly and professional team who've looke......”

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Apr 16,2024
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Lisa
By: 'Tom H'
Apr 16,2024
0 people found
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A friendly and professional team who've looked after us the whole way! We've been very happy with our new flat, and from the first point of contact to arrange the viewing, Lisa, Nikki, Lin, Selena, Charlie and all of the team have listened to our ...
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“Professional, caring, respectful team...”

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Apr 16,2024
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By: 'Emma Payne'
Apr 16,2024
0 people found
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Cannot fault Northwood Cheltenham. From the viewing stage through to managing the propery we have had an excellent experience. The team treat tenants with respect and are quick to respond to maintenance issues. We came to them after suffering with a rogue landlord, and were ...
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“The staff were very helpful throughout my ten......”

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Feb 01,2024
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Lisa
By: 'Stu'
Feb 01,2024
0 people found
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The staff were very helpful throughout my tenancy. Lisa was very understanding of my situation and very helpful....
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By: Nicola Ponsford
Feb 05, 2024
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Many thanks for your review and glad you have been impressed with the service levels you have received. Kind Regards Nikki ...

“Excellent friendly service on both letting an......”

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Dec 09,2023
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By: 'Philip'
Dec 09,2023
0 people found
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Excellent friendly service on both letting and property sale services....
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“Incredibly helpful & professional we are supr......”

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Nov 27,2023
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Lisa
By: 'Paul'
Nov 27,2023
0 people found
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Incredibly helpful & professional we are supremely happy with their service, ALL the ladies have been excellent. By far the most professional letting agents we have dealt with for a very long time....
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“I’ve been really happy with the way that Nort......”

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Nov 27,2023
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Lisa
By: 'A in Chelt'
Nov 27,2023
0 people found
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I’ve been really happy with the way that Northwood have looked after my property while I have been letting it . They have been great at communicating, and advising me. I’ve recently taken the property back which was a smooth process and it is ...
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“Very responsive and quick to fix any issues a......”

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Nov 05,2023
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MILLY
By: 'Jessica Entwistle'
Nov 05,2023
0 people found
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Very responsive and quick to fix any issues and queries....
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“You made our renting journey very seamless,Th......”

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Nov 01,2023
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MILLY
By: 'Chioma'
Nov 01,2023
0 people found
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You made our renting journey very seamless,Thank you so much...
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“The service I received from Northwood was out......”

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Oct 31,2023
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MILLY
By: 'Lisa'
Oct 31,2023
0 people found
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The service I received from Northwood was outstanding. Lisa horsfall & Millie helped me every step of the way after being approved on my rental property, I was always updated on the progress of the required application & was always treated with friendly, professional advice . These two ...
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“Northwood are just excellent in rendering goo......”

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Oct 31,2023
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MILLY
By: 'chinonyerem'
Oct 31,2023
0 people found
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Northwood are just excellent in rendering good services, their communication and feedback are systems are excellent....
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“Outstanding 🌟...”

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Oct 31,2023
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MILLY
By: 'Emily'
Oct 31,2023
0 people found
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I have recently vacated a property that I had rented through Northwood, and I must say that the service provided by them from the very first viewing until my departure has been exemplary. Milly, in particular, has been outstanding throughout my tenure with Northwood....
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“Excellent professional service been a tenant ......”

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Oct 30,2023
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Lisa
By: 'Dave'
Oct 30,2023
0 people found
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Excellent professional service been a tenant with Northwood for over 4 years needed to find a new home due to landlord selling they were great in finding us a new home especially Lisa who was brilliant 👍👍👍...
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“Northwood are a great company very helpful an......”

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Oct 23,2023
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MILLY
By: 'Neil'
Oct 23,2023
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Northwood are a great company very helpful and staff really friendly and professional , have been dealing with milly on every inspection highly professional and respectful....
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“Fantastic customer service...”

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Oct 19,2023
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MILLY
By: 'Rachel'
Oct 19,2023
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I have been a tenant for several years and have rented through Northwood. The customer service provided by Milly has been exceptional and greatly appreciated....
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“Fantastic service...”

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Oct 18,2023
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MILLY
By: 'Max'
Oct 18,2023
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Fantastic experience from start to finish with Northwood. Special thanks to Milly who made the process super easy and stress free when moving into our new home!...
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“Excellent service from the team there handlin......”

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Oct 17,2023
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Lisa
By: 'Tim'
Oct 17,2023
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Excellent service from the team there handling all Issues large and small ! Thanks...
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By: Nikki Ponsford
Oct 17, 2023
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Thanks Tim for your comments . Always a pleasure to look after your property Kind Regards Nikki ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Any complaints must be in writing addressed to the Director who will respond in writing within 10 working days .
Last updated at 2:21 PM 05/07/2018 by allAgents

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Branch - Cheltenham, GL52

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