50% lettings valuation accuracy
30% lettings fee satisfaction
Jun 11,2012
Jun 11,2012
6
people found
this helpful
this helpful
hired Frank innes to mange the letting of our property and received the most awful service and had to inform them about the tenant's intention to move out, take a final inventry, give them the tenant's numbers and email id...in all most incompetent fleecers
¢â‚¬Â¢ We were charged £90 inclusive VAT for a no objection certificate from our mortgage provider Halifax. This letter was obtained by us. This amount was never refunded in spite of repeated reminders to refund this money back to our account.
¢â‚¬Â¢ We were also charged £75 for repair work of the main door and patio door of which no receipt was provided in spite of asking the agent many times. Looking at the door it did not look like any repair work has been carried out.
¢â‚¬Â¢ We had to chase the tenant for providing the letter of consent for the release of the deposit of 725 pounds. In reality this was the job of the agent however we had to do this ourselves as otherwise the deposit wouldn't have been released for at least another 3 months.
¢â‚¬Â¢ The property was not managed as agreed in the agreement. The house was not even visited once since the tenants moved in the house till they left on 20th Feb 2012 (6 months without any check on the property) They failed to Carry out periodic inspections of the property and report the condition as agreed.
¢â‚¬Â¢ After the tenant left we had to urge them to go to the house and prepare inventory and schedule of the contents of the property. We had informed frank Innes of the tenant's intention to move out of the house, but no action was taken by the estate agent.
¢â‚¬Â¢ The rent on the property was also overdue for 3 weeks and no action taken by the estate agent in spite of asking them to take the rent in advance and nothing was done or communicated to us.
¢â‚¬Â¢ Tenant checking and referencing including identity checks were also not properly carried out by the estate agent.
¢â‚¬Â¢ We had to repeatedly contact them to tell them that the tenant was planning to move out. Mr Richard Lacy and Richard Pascual who were in charge of the management were practically unavailable. We had to shell out £ 150 for getting rid of all the garbage alone and also another few hundreds of pounds to carry out the repair work. Hence we would want Frank Innes to refund us the monies they have charged us plus the compensation for the gross negligence in managing the property which they have charged a fee of 11 %.
donot use them!
¢â‚¬Â¢ We were charged £90 inclusive VAT for a no objection certificate from our mortgage provider Halifax. This letter was obtained by us. This amount was never refunded in spite of repeated reminders to refund this money back to our account.
¢â‚¬Â¢ We were also charged £75 for repair work of the main door and patio door of which no receipt was provided in spite of asking the agent many times. Looking at the door it did not look like any repair work has been carried out.
¢â‚¬Â¢ We had to chase the tenant for providing the letter of consent for the release of the deposit of 725 pounds. In reality this was the job of the agent however we had to do this ourselves as otherwise the deposit wouldn't have been released for at least another 3 months.
¢â‚¬Â¢ The property was not managed as agreed in the agreement. The house was not even visited once since the tenants moved in the house till they left on 20th Feb 2012 (6 months without any check on the property) They failed to Carry out periodic inspections of the property and report the condition as agreed.
¢â‚¬Â¢ After the tenant left we had to urge them to go to the house and prepare inventory and schedule of the contents of the property. We had informed frank Innes of the tenant's intention to move out of the house, but no action was taken by the estate agent.
¢â‚¬Â¢ The rent on the property was also overdue for 3 weeks and no action taken by the estate agent in spite of asking them to take the rent in advance and nothing was done or communicated to us.
¢â‚¬Â¢ Tenant checking and referencing including identity checks were also not properly carried out by the estate agent.
¢â‚¬Â¢ We had to repeatedly contact them to tell them that the tenant was planning to move out. Mr Richard Lacy and Richard Pascual who were in charge of the management were practically unavailable. We had to shell out £ 150 for getting rid of all the garbage alone and also another few hundreds of pounds to carry out the repair work. Hence we would want Frank Innes to refund us the monies they have charged us plus the compensation for the gross negligence in managing the property which they have charged a fee of 11 %.
donot use them!
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2nd Nov 2019
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Opening Hours
Address
Countrywide Residential Lettings
65/66 Long Row
City Centre,Nottingham
Nottinghamshire
NG1 6JN
0115 950 1400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 30% | £450 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 0 | 13 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 15,2024
May 15,2024
0
people found
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Worst letting agents I have ever experienced. They do not care about tenants....
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Dec 15,2022
Dec 15,2022
2
people found
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Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm constantly going off, boiler leaking water, draft through flat, mould all around front door, upstairs shower leaking into my bedroom onto main electric box, electric ...
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Mar 29,2022
Mar 29,2022
1
people found
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this helpful
Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as it was disgusting. Was told by the agent at the property that we can pay for this ourselves or wait for the agents to organiose ...
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Oct 08,2021
Oct 08,2021
1
people found
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What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were ...
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Jul 14,2021
Jul 14,2021
1
people found
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this helpful
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever.
I am currently pursuing my 2...
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Nov 02,2019
Nov 02,2019
4
people found
this helpful
this helpful
I have been a tenant of Countrywide Lettings for over 10 years.
Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and ...
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Sep 12,2017
Sep 12,2017
2
people found
this helpful
this helpful
Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, ...
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Jan 26,2016
Jan 26,2016
4
people found
this helpful
this helpful
Absolute joke of an agents, do not provide a service for the tenant at all. Inventory was that bad it listed the front door as white upvc door in good condition when it had a blue front door that was damaged, bowed and cracked and ...
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What agent could do to change your mind?
Awful absolute joke, higher than any other agents and they do nothing for it.Attached Filesnbsp;
Comment on agent fees
Awful absolute joke, higher than any other agents and they do nothing for it.
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Feb 09,2015
Feb 09,2015
1
people found
this helpful
this helpful
Letting through this Estate Agents (alongside Frank Innes) has been one of the most stressful times in my life. We had a renewal contract sent out at the beginning of December. We immediately phoned up to ask to pay monthly (we had previously paid 6 months ...
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Sep 17,2014
Sep 17,2014
1
people found
this helpful
this helpful
In Sept 2012, I signed a contract with JDWoods Ltd as my full management letting agent., and everything was fine until end Oct 2013.. Suddenly I started getting financial statements from Countrywide Residential lettings - no explanation was given for this change but many mistakes were made ...
...
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What agent could do to change your mind?
They should have informed me of the change over and all its implications up frontAttached Filesnbsp;
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Jul 14,2014
Jul 14,2014
1
people found
this helpful
this helpful
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax ...
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Mar 18,2014
Mar 18,2014
0
people found
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I have had countless problems with Countrywide. I am at my last ounce of patience now because I paid my rent 6 weeks ago for nearly £2000 and the landlord hasn't received a penny yet because Countrywide are incapable of sending me a tenancy agreement to sign. ...
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Mar 18, 2014
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(1)
You can report them to the property ombudsman. ...
Oct 27,2013
Oct 27,2013
2
people found
this helpful
this helpful
Keep charging £125 per year to renew my tanancy contract AND putting rent up by £20 each year. Soon to be an ex tenant...
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Jul 05,2013
Jul 05,2013
4
people found
this helpful
this helpful
I rented this property from Frank Innes, but it is Countrywide who I deal with when things go wrong, and who I pay my rent to. When moving into the flat it was filthy; that is the only way I can describe it. Not only ...
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What agent could do to change your mind?
Dealing with the problems in a timely manner without excuses., and in the rare instance when dealing with the problems, get someone qualified to do the work.Attached Filesnbsp;
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Mar 16,2013
Mar 16,2013
7
people found
this helpful
this helpful
Firstly I would like to say that the local agents were very good. In truth until we got our renewal reminder I did not realise I was dealing with this bunch of thieves. The standardised contract originally printed in 2004 had their name on it but ...
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What agent could do to change your mind?
By not continuously adding more fees other than the rent that they are entitled to.Attached Filesnbsp;
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Sep 10, 2013
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I can second this review. I was charged an admin fee of almost £500 when I moved into my apartment six months ago and have just received a letter stating that if I wish to renew for another six months, this will cost me £125! I have rented a number of properties with different agents in the past and have never been charged to renew the contract.
I tried to negotiate with them and explain that as a single, unemployed parent it would be extremely difficult for me to find this extra money. Th ...
Jun 11,2012
Jun 11,2012
6
people found
this helpful
this helpful
hired Frank innes to mange the letting of our property and received the most awful service and had to inform them about the tenant's intention to move out, take a final inventry, give them the tenant's numbers and email id...in all most incompetent fleecers
¢â‚¬Â¢ ...
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Dec 21,2010
Dec 21,2010
3
people found
this helpful
this helpful
Used the small private firm of Andrew Butler for many years. They managed a number of residential properties for me. All very satisfactory until sold to Countrywide. Service deteriorated, attempted to increase fees. Very slow at paying over rents. I sacked them and moved to ...
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Jan 09, 2011
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I can help you and others. Am in process of taking them to county court.
[email protected] ...
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