81% lettings valuation accuracy
95% lettings fee satisfaction
Jun 11,2012
Jun 11,2012
10
people found
this helpful
this helpful
Arden Property Management was so far the worst experience I have ever had as a student with a letting agent. The agency's response times are extremely slow and they are extremely weary of hiring proper professionals when dealing with tenant issues.
Ever since we got to our property, which looked really nice at first glance and was huge in size, we started having issues with poor draining and we were promised that the landlord would change the carpetting, as it was dirty and old. Neither of these happened in the end, but the story will become more complicated.
One of the cupboards was filled with materials left behind by the landlord from previous refurbishments. It took threats from our part that we would be throwing anything out in order to exercise our rights to use that cupboard before anything was done about it.
Regarding the drains, after either the landlady or several of her relatives or friends randomly showed up subsequent to each of our requests to repair the drainage issues, a team of professionals was finally called at our expense in order to fix the old pipes as much as possible and to conclude that the system would never function perfectly because of being old. Nevertheless, the issues did reduce significantly afterwards and there was no longer a problem with the tub filling up after every shower. However, the issue that remained was that Arden actually failed to provide the minimally required living conditions stated in their contract and forced us into spending money for them to exist.
Regarding the carpetting, Arden never replaced it, but did charge us in the end for professional cleaning despite it being done after the flat was refurbished subsequent to our departure. Therefore, we ended up paying not only for whatever mess was left behind after our own cleaning - which did not really exist, as we had cleaned the flat prior to departure - but also the one resulting from works being done inside the flat, which would have been required anyway.
The slow response times in taking care of any requests - sometimes needing two weeks of persistent phone calls in order to solve an issue - are an additional factor to charging us for repairs normally necessary by contract that made them terrible. Additional to that are their unprofessional attitude, sometimes even going into a threatening position when faced with any expenditures that would have been required on their part, their failuire to keep their words when stating what replacements would be made prior to our moving in, and their constant and obnoxious superior attitude.
Nevertheless, there was one useful thing to be learned from all of this: ALWAYS take pictures of your flat when moving in and out and ALWAYS have anything the landlord or letting agency promises written down on paper and signed.
Ever since we got to our property, which looked really nice at first glance and was huge in size, we started having issues with poor draining and we were promised that the landlord would change the carpetting, as it was dirty and old. Neither of these happened in the end, but the story will become more complicated.
One of the cupboards was filled with materials left behind by the landlord from previous refurbishments. It took threats from our part that we would be throwing anything out in order to exercise our rights to use that cupboard before anything was done about it.
Regarding the drains, after either the landlady or several of her relatives or friends randomly showed up subsequent to each of our requests to repair the drainage issues, a team of professionals was finally called at our expense in order to fix the old pipes as much as possible and to conclude that the system would never function perfectly because of being old. Nevertheless, the issues did reduce significantly afterwards and there was no longer a problem with the tub filling up after every shower. However, the issue that remained was that Arden actually failed to provide the minimally required living conditions stated in their contract and forced us into spending money for them to exist.
Regarding the carpetting, Arden never replaced it, but did charge us in the end for professional cleaning despite it being done after the flat was refurbished subsequent to our departure. Therefore, we ended up paying not only for whatever mess was left behind after our own cleaning - which did not really exist, as we had cleaned the flat prior to departure - but also the one resulting from works being done inside the flat, which would have been required anyway.
The slow response times in taking care of any requests - sometimes needing two weeks of persistent phone calls in order to solve an issue - are an additional factor to charging us for repairs normally necessary by contract that made them terrible. Additional to that are their unprofessional attitude, sometimes even going into a threatening position when faced with any expenditures that would have been required on their part, their failuire to keep their words when stating what replacements would be made prior to our moving in, and their constant and obnoxious superior attitude.
Nevertheless, there was one useful thing to be learned from all of this: ALWAYS take pictures of your flat when moving in and out and ALWAYS have anything the landlord or letting agency promises written down on paper and signed.
What agent could do to change your mind?
Fix all of the issues stated in the review and not one fewer.Attached Filesnbsp;
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Opening Hours
Address
Arden Property Management
43 Morningside Road
Edinburgh
City of Edinburgh
EH10 4DR
01315168159
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 81% | 95% | £450 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 75 | 4 | 99 | 17 | 0 | 0 | 0 | 0 | 19 | 4 |
Areas covered
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Services offered
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Feb 07,2024
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Great service, can't fault them. Tommy has always been on top of repairs and any issues i've had....
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Apr 29,2024
Apr 29,2024
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Really helpful, and taken care of all my needs. Thanks...
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Apr 29,2024
Apr 29,2024
0
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Any issues we have had with our property Tommy has been great in resolving them....
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Mar 02,2024
Mar 02,2024
0
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Karen Allen is such a very receptive agent; often I need a statement or other information about my Property and Karen supplies it promptly....
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Mar 01,2024
Mar 01,2024
0
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Great agency. I was a first time landlord, renting my flat out whilst away, and Catriona and her team were the only agency that took the time to help me out with understanding how it all works. Since then, they've found great tenants, resolved any ...
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Feb 29,2024
Feb 29,2024
0
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Used Arden for nearly 20 years. Catriona and her team are friendly, efficient and have managed our property in a really professional manner. First class....
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Feb 29,2024
Feb 29,2024
0
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Excellent service from Arden Catrina goes all out to help solve any problems you might encounter. Have been a client with them for many years excellent staff....
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Feb 29,2024
Feb 29,2024
0
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Arden have managed my Edinburgh property for more than ten years. I have found them to be attentive, efficient and - what matter to me - fair-minded. They try to see matters from the landlord's and tenants' point of view. They are helpful and a ...
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Feb 28,2024
Feb 28,2024
0
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Over 10 years working with Arden as contractor for electrical appliance repairs (Pentland Domestics) Good company to work with, professional and supportive from tommy Kirkwood....
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Feb 28,2024
Feb 28,2024
0
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Great person and worked well, excellent service received by Callum....
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Feb 28,2024
Feb 28,2024
0
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Fantastic team who always thrive for excellence for all clients...
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Feb 27,2024
Feb 27,2024
0
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Fantastic agency to work with, having dealt with Tommy on a number of occasions, he was diligent, insightful and offered great advice on the issue at hand. Would highly recommend for any landlord seeking sound management in Edinburgh...
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Feb 27,2024
Feb 27,2024
0
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Tommy Kirkwood provided great service, speedy and informative responses. Thank you!...
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Feb 26,2024
Feb 26,2024
0
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Excellent agency in my experience, responsive and with attention to detail....
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Feb 26,2024
Feb 26,2024
0
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I have had properties letting with Arden for over 10 years. Catriona Smith is friendly, approachable and made the letting process painless from the start. She has continued to support and answer questions when necessary. I appreciate all the guidance I have received from Catriona....
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Feb 26,2024
Feb 26,2024
0
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arden are a good letting agents. much better than some bigger ones. I have been with them for years ....
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Feb 26,2024
Feb 26,2024
0
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We have two flats in Edinburgh that we rent out via Arden’s. Catriona Smith manages these properties on our behalf. She has gone above and beyond in assisting us purchasing the second property when we live abroad. Arden’s have always been proactive in ...
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Feb 25,2024
Feb 25,2024
0
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As a landlord living afar, and with letting regulations becoming increasingly complex, I required a letting agent to look after my Edinburgh property. Catriona at Arden was recommended to me by a good friend who had tried and tested several other agents. I signed up ...
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Feb 23,2024
Feb 23,2024
0
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Catriona was very helpful navigating the Arden let only process. Will look to utilise her next time....
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Feb 23,2024
Feb 23,2024
0
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Exceptional ongoing service! Catriona Smith provides continued outstanding support. She promptly addresses all enquiries and efficiently resolves issues that arise. Highly recommended!...
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Feb 23,2024
Feb 23,2024
0
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Catriona, has been a great help with various issues offering professional and helpful advice covering various aspects of property and letting. Always available and takes time to talk...
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Feb 23,2024
Feb 23,2024
0
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Catriona and the team have managed my property for almost 15 years. They are always on hand when needed and respond promptly to enquiries. They inspect the property regularly and keep on top of any issues that arise. It’s great to be able to rely ...
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Feb 23,2024
Feb 23,2024
0
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Arden are a really excellent company to work with in all respects. First class communications, problem solving and fair, one phone call and Karen in Edinburgh resolved my issue. I can recommend their services unreservedly....
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Feb 23,2024
Feb 23,2024
0
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For over 16 years Arden have managed our properties. All staff are polite, responsive and deal with enquiries quickly. Catriona, Tommy and Karen deserve special mention as they are very customer focused for both us and our tenants. We have rarely had a vacant period and ...
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Feb 22,2024
Feb 22,2024
0
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I am a new landlord who recently handed over my property to Arden, and so far they have proven to be excellent managers. Friendly, efficient and helpful. I recently contacted Karen Allan in the accounts team, and she handled the issue really well, in a ...
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Feb 22,2024
Feb 22,2024
0
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Calum Lothian has been an exceptional property manager. He responds to emails immediately about issues and queries about the flat and goes above and beyond to assist....
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Malcolm
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Catriona
(34)
Tommy
(29)
Laura
(14)
Calum
Karen
Otilia
Anna
Alistair
Maryam
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:47 PM 14/06/2018 by Catriona Waugh
I am very sorry that you have had such a bad experience with Arden. We endeavour to deal with all maintenance issues as quickly as possible. With regard to changes during a property we do encourage all items to be agreed prior to deposit being taken in order that all parties have a clear understanding.