75% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
74% lettings fee satisfaction
Aug 23,2017
Aug 23,2017
2
people found
this helpful
this helpful
I rented a flat in Troon through Roxburgh Group and it was my first time renting using a letting agent, so I wasn't sure what to expect. I had absolutely no problems and the flat was really perfect for me for the time I was working in Ayrshire which was around 18 months. It took a bit of time to obtain the necessary references on my end and a few things had to be sorted in the flat like the mandatory electrical tests etc so I think it was around 2-3 weeks between signing the lease and moving in, but it wasn't a problem. The inventory provided was thorough and honest about the condition regarding everything in the flat and everyone in the office was lovely to deal with and it really was a pleasure dropping by if I needed anything. A few bits and pieces needed repaired in the flat during my time there and it was easy to get ahold of someone by phone or email and things were sorted very quickly. It was such a positive experience and special thanks to Maureen, Tracey, Dawn, and Leslie in particular for being so helpful during my time in Troon. Everyone was so personable and friendly and I really appreciated having such a nice flat to stay in when I was teaching in Ayrshire. If I ever move back to Ayrshire, I'd definitely use Roxburgh!
Comment on agent fees
Letting agents aren't allowed to charge fees in Scotland which I believe is different from other parts of the UK according to my friends who moved up from England, so I wasn't charged any fees by Roxburgh Group. When I rented my flat, a holding sum of £200 was requested but this wasn't really a fee as it went towards the deposit of £310 for my flat, so I only had to pay another £110 to make up the difference for the deposit and the entire amount was returned to me when I left via SafeDeposits Scotland. I was suprised by some of the comments here, I think as long as you leave the flat as its found and check the inventory carefully when you move in, you really shouldn't have any problems or additional fees or suprises. I really would recommend Roxburgh and would use them again.
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Latest Reviews
6th Dec 2023
reviewed by 'Martin'
17th Oct 2023
reviewed by 'Mark McClelland'
13th Oct 2023
reviewed by 'MRS KAREN AND MR ROBERT LATHAM'
4th Aug 2023
reviewed by 'Mohammad'
24th Jul 2023
reviewed by 'Cara'
Opening Hours
Address
Roxburgh Group
19-21 Ayr Street
Troon
South Ayrshire
KA10 6EB
01292 314313
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £75,000 | £145,000 |
| Lettings | 86% | 74% | £300 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 15 | 10 | 3 | 0 | 0 | 0 | 2 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 06,2023
Dec 06,2023
0
people found
this helpful
this helpful
I was dealing originally with Dawn who came to see property for first time. She was not pushing for rent with Roxburgh which made me to choose them. All communications was very prompt and they will choose the best possible tenant, which will suit your ...
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Nov 06,2023
Nov 06,2023
0
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Always had an excellent service from Roxburgh Troon, Dawn in particular has always been extremely helpful, friendly and professional and would highly recommend to anyone thinking of renting with them. Extremely efficient and supportive. Thanks to all....
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Oct 17,2023
Oct 17,2023
0
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after a burst pipe caused major damage to my own property I was struggling to find somewhere to rent while the repairs were carried out, after inquiring about quite a few properties I came across a house being handled by Roxburgh Group, not only did ...
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Oct 13,2023
Oct 13,2023
0
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My property, because of circumstances outside of my control, took some time to become available to put on the market and rent out, however without Dawn's assistance and advice over those months I would have found it much harder to cope with the situation. We ...
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Aug 04,2023
Aug 04,2023
0
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Really good letting agent. I rented a really nice property with them. It was a pleasure to live in that property which was also at a really good price. I had to leave the property due to taking up a job elsewhere but I had ...
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Jul 24,2023
Jul 24,2023
0
people found
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Jacqueline Passant was excellent giving me several viewings if the property, letting in myself and family to view. She was very knowledgable about past tenants and areas I would be entitled to. Jacqueline had a friendly manner and made purchasing my first property easy and ...
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Mar 15,2023
Mar 15,2023
0
people found
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Highly professional and helpful service. Quick turn around on any queries and they were able to resolve any questions. I feel I can approach Roxburgh for clarification and assisatance on any issue and they are obliging and happy to help. I am really impressed so ...
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Mar 07,2023
Mar 07,2023
1
people found
this helpful
this helpful
I rented my property via Roxburgh in Troon for 10 years. Their management service was second to none, always on top of any repairs, inspections and my legal certificates.
When the tenant moved on, the efficiency at which the Lettings Team worked to finalise the tenants ...
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Mar 02,2023
Mar 02,2023
1
people found
this helpful
this helpful
I have used the Troon office for the last 17 years to manage my properties, throughout that time the service has been excellent. The staff are polite, experienced, and always go the extra mile. Their team of tradesmen are great, well priced, and provide security for ...
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Feb 06,2023
Feb 06,2023
1
people found
this helpful
this helpful
The staff go above and beyond in managing your property. Having used other agencies before I have been so impressed at the level of service they provide. From getting your property on the market quickly, doing all safety checks, the care in who they lease ...
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Jul 27,2022
Jul 27,2022
0
people found
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Excellent professional staff who are always prepared to go the extra mile to help. They resolve problems quickly and give advice whenever necessary. I would never hesitate to use them in the Troon area...
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Jun 30,2022
Jun 30,2022
1
people found
this helpful
this helpful
Roxburgh have managed my property for over 10 years, they have always been on top of any issues or concerns and have always been a great support. They looked after the rental side while i lived abroad and then through the the house sale. I would ...
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Apr 06,2022
Apr 06,2022
1
people found
this helpful
this helpful
Well what can I say except exceptional service from Roxburgh. From when i first decided to rent out my property over 4 years ago to selling it this week Linda and the team have been fantastic. They thoroughly vet tenants and routinely do check ups in ...
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Mar 04,2022
Mar 04,2022
1
people found
this helpful
this helpful
Roxburgh have been invaluable to myself as an Investor, not only a great service to manage the tenant satisfaction to a high standard but also some incredibly insightful & valuable information on which properties I should look at. Everything is done with effortless precision and with ...
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Jul 09,2021
Jul 09,2021
4
people found
this helpful
this helpful
Disgustingly rude staff dismissive discriminative unhelpful and ignorant.....
need I go on? They need to change their bad attitude and appalling treatment of potential tenants!!!...
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Jul 26, 2021
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(1)
Dear "Mr" - we are sorry to hear that you have been upset. We pride ourselves in our customer service and at no time would act in a discriminative manner. Please contact our office or provide us with your name and telephone number and we shall be happy to discuss matters with you. Many thanks. ...
Nov 20,2020
Nov 20,2020
0
people found
this helpful
this helpful
I have had an excellent experience with them as a tenant over the last year. They were always helpful and responded quickly to any concerns I had. In relation to the inspections that other reviews had issues with: my inspections were done while I was ...
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Nov 02,2020
Nov 02,2020
0
people found
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For 7 and a half years I have used Roxburgh to rent houses and I can't fault them at all.
When we rented out first property, we found a couple of issues with this (through no fault of the landlord or Roxburgh) and they agreed to ...
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Sep 10,2019
Sep 10,2019
1
people found
this helpful
this helpful
We dealt with Dawn for a few years up until February 2018 when we left a property managed by Roxburgh. She was always great and if there was ever an issue it was sorted in quick fashion.
We moved to a property not managed by Roxburgh ...
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Comment on agent fees
Good
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Yes
Sep 10,2019
Sep 10,2019
4
people found
this helpful
this helpful
Having sold our house through Roxburgh recently, I have found them incredibly helpful from start to finish. Their fee was slightly higher than another local agent but they displayed my property on their window on the busy Ayr Street and found a buyer promptly. Jacqui ...
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Comment on agent fees
The Agents fees were good
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Apr 30,2019
Apr 30,2019
1
people found
this helpful
this helpful
I think my agents were as good as I would hope them to be.
Prompt response to request.
Common sense approach.
Very approachable and friendly
Professional approach and reliable.
I could not really give a constructive negative feedback as it was all of a very ...
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Comment on agent fees
N/A
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Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
We rented a property through Roxburgh for 3 years. I found them to be helpful and usually quick to respond to any problem we reported.
We got our full deposit back with no problem, quickly too. The money was in our account in about 2 days. I ...
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Aug 29,2018
Aug 29,2018
6
people found
this helpful
this helpful
Fortunately, I have not needed to contact this agent too often over the years, but dread having to do so if they are marketing a property I am interested in. Incredibly rude, dismissive and disinterested pretty much sums them up. If you wish to chase ...
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Jul 15,2018
Jul 15,2018
5
people found
this helpful
this helpful
Roxburghs were fine throughout the 2 year tenancy I had with them. I felt that the constant visits were a bit intrusive but understand the need for them. The house was pretty grubby when we moved in with dust, sticky cupboards and animal hairs and the ...
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Comment on agent fees
Grossly unfair deposit deductions
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May 22, 2019
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(4)
Hi Karen,
So sorry to hear you’ve had similar difficulties but not at all surprised. I’m afraid I haven’t kept the paperwork but I think the name of the cleaning company was Peachy Clean (or something like that). I tried to call them 3 or 4 times but never received a response. I couldn’t find them online or registered with Companies House either so I couldn’t say for sure if they even existed. I suspect not. Good luck! ...
May 14,2018
May 14,2018
1
people found
this helpful
this helpful
I have found Roxburgh extremely efficient, professional, warm and friendly to deal with. Dawn in particular was so helpful and understanding as I was quite anxious about renting for the first time. Nothing was too much trouble and I felt completely at ease throughout the ...
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Comment on agent fees
Good
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Feb 22,2018
Feb 22,2018
0
people found
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this helpful
For Landlords this company could be a good choice. Very responsive to faults and arranging repairs. The staff are generally very courteous and well mannered and there are a couple of staff who are particularly nice and helpful.
For tenants we found them quite heavy ...
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Comment on agent fees
N/A
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Sep 25, 2018
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(2)
‘This pitiful website' how's about you have a little more of a professional attitude sir! A complete embarrassment to the letting business. ...
Jan 19,2018
Jan 19,2018
6
people found
this helpful
this helpful
Office staff are rude and so up themselves it is unreal have never been treated so badly turn up unexpected to inspect and after 5 years of inspections castvthings up that had been found on initial handover send round tradesman who are clearly wanting easy fixes ...
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Comment on agent fees
Bsd
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Feb 09, 2018
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(1)
The tenant in question, posing under the name "Poor Service" is in serious breach of his Short Assured Tenancy Agreement refusing Agent access to the tenanted property on 10 occasions over the last 11 months.
All contractors engaged by us to carry out necessary or reported repairs are professional and reputable local firms. All charges made by contractors are paid by the landlord and not the tenant.
We have voiced our concerns on many occasions as have numerous other reputable Agents rega ...
Sep 08,2017
Sep 08,2017
0
people found
this helpful
this helpful
I rented a house in Troon through Roxburgh from April 2016 - April 2017. Initially when viewing the house the agent was fairly flexible with viewing times, making an appointment that suited me. There was a few maintenance issues at first which were highlighted in the inventory ...
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Aug 23,2017
Aug 23,2017
2
people found
this helpful
this helpful
I rented a flat in Troon through Roxburgh Group and it was my first time renting using a letting agent, so I wasn't sure what to expect. I had absolutely no problems and the flat was really perfect for me for the time I was ...
read full review
read full review
Comment on agent fees
Letting agents aren't allowed to charge fees in Scotland which I believe is different from other parts of the UK according to my friends who moved up from England, so I wasn't charged any fees by Roxburgh Group. When I rented my flat, a holding sum of £200 was requested but this wasn't really a fee as it went towards the deposit of £310 for my flat, so I only had to pay another £110 to make up the difference for the deposit and the entire amount was returned to me when I left via SafeDeposits Scotland. I was suprised by some of the comments here, I think as long as you leave the flat as its found and check the inventory carefully when you move in, you really shouldn't have any problems or additional fees or suprises. I really would recommend Roxburgh and would use them again.
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Yes
Apr 10,2017
Apr 10,2017
5
people found
this helpful
this helpful
Appalling treatment of tenants non representation of tenants requests
Staff refusing to leave house terrified children no apology given I was at work wouldn't believe eldest son .
Left without heating
Deposit not returned .. contesting as standard of house during was appalling
Repairs took months /never ...
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Comment on agent fees
Appalling £25 reference even though they are selling .. future agent told them where to go said illegal
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Sep 07, 2018
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(3)
Reading back on the Roxburgh groups comment and the very fact that they have decided to investigate which property this came from and also feeling the need to share with publicly which property it came from shows the complete unprofessional attitude that everyone that works for them seems to have. Never once was I made to feel like a paying customer in fact the way in which this company treats you would suggest that they are paying your rent for you to stay there, most of the staff if not all of ...
Oct 19,2016
Oct 19,2016
9
people found
this helpful
this helpful
Left the house in really good condition, was up till early hours of the morning cleaning the place. Few marks on the walls and a couple of things slightly damaged but the house was clean and tidy better than when we moved in.
Roxburgh held ...
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Comment on agent fees
Fees too high
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in Troon 
