“Put some property with Martin and Co in Shirley, Southampton. ......”
1 Star Review
Jun 08,2012
By:
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Jun 08,2012
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
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Put some property with Martin and Co in Shirley, Southampton. I noticed some rent was missing from a property that was actually due several months previous. When I queried it they quickly handed me a cheque for the missing rent. I also noticed they had taken more commission than agreed. Again it was refunded. Basically they short changed us by several hundred pounds and although refunded I wonder, if we had not picked this up, if we would ever have seen that money. (Shame I couldn't charge them the same daily interest rate their contract says they will charge landlords for overdue invoices) I also disputed a couple of other charges I thought were not as agreed but did not get anywhere with those as I had no proof.
When you phone them their phone is usually picked up by their answering service and it can be sometime before they call you back. Sometimes they don't call at all. This is the same for the tenant. It is very frustrating. It would be better if there was an option to hold as you just end up missing each other's calls.
The landlord's gas safety check they organised cost about 50% more than the average charge. They do not provide contractors invoices for any maintenance carried out. When I used an agent before they provided copies of these invoices. There is more but this cover the main issues.
What agent could do to change your mind?
There is nothing they could do to change the way I feel.
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