75% sales valuation accuracy
60% sales fee satisfaction
Aug 21,2017
Aug 21,2017
0
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The experience started well with the agent being on time and showing me around the property. That's about where it ended. The property was advertised as 'available immediately', which was imperative to my timetable.
Once I'd agreed to rent the property I was supposed to receive a reference form via email. The form that I received wasn't like any reference form I'd seen before. I made a number of calls to PJC to get to the bottom of it - but the person dealing with the property was repeatedly out of the office and would return my call. After 2 days, more phone calls and no return call, I called into their office where I discovered I'd been sent the wrong form and they'd now send the correct one. Ok, these things happen, but there is no excuse for not getting back to me sooner.
Once all the paperwork was in and I'd paid the deposit and agency fee, the bombshell then dropped that the property wasn't actually available for another 2 weeks! Furthermore, I was then informed that this property is managed by the landlord and I would now have to arrange access through him. Why I paid this so-called 'agency fee' is beyond me. Especially after being given misinformation about the property's availability, the wrong form, not returning my calls to the point I had to come into the office to get things moving. To cap it off, I was then given the wrong contact details for the landlord!
Once I was able to establish contact with the landlord, I had an interesting conversation with him and told him exactly what type of service he was getting for his money. Needless to say he may be taking his business elsewhere.
Once I'd agreed to rent the property I was supposed to receive a reference form via email. The form that I received wasn't like any reference form I'd seen before. I made a number of calls to PJC to get to the bottom of it - but the person dealing with the property was repeatedly out of the office and would return my call. After 2 days, more phone calls and no return call, I called into their office where I discovered I'd been sent the wrong form and they'd now send the correct one. Ok, these things happen, but there is no excuse for not getting back to me sooner.
Once all the paperwork was in and I'd paid the deposit and agency fee, the bombshell then dropped that the property wasn't actually available for another 2 weeks! Furthermore, I was then informed that this property is managed by the landlord and I would now have to arrange access through him. Why I paid this so-called 'agency fee' is beyond me. Especially after being given misinformation about the property's availability, the wrong form, not returning my calls to the point I had to come into the office to get things moving. To cap it off, I was then given the wrong contact details for the landlord!
Once I was able to establish contact with the landlord, I had an interesting conversation with him and told him exactly what type of service he was getting for his money. Needless to say he may be taking his business elsewhere.
Comment on agent fees
Agency fees are a joke at the best of times. A licence to print money. But it goes beyond this when the effort from the agent amounts to false advertising on a website, incompetence in sending correct information and a complete inability to return phone calls within 2 working days.
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Latest Reviews
12th Apr 2019
reviewed by 'Lexi'
4th May 2018
reviewed by 'Slmlettings'
3rd May 2018
reviewed by 'Jenkins'
3rd May 2018
reviewed by 'Simone'
Opening Hours
Address
Payton Jewell Caines
7 Penybont Road
Pencoed,Bridgend
Mid Glamorgan
CF35 5PY
01656 869000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 60% | £85,000 | £255,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 2 | 3 | 5 | 3 | 1 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 12,2019
Apr 12,2019
0
people found
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All the staff were excellent and always had a smile! I received great advice and guidance throughout the whole process of selling and buying my new home through them. Always helpful and doing everything they can to ensure the process is a smooth as possible ...
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Comment on agent fees
Gpod
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Sep 08,2018
Sep 08,2018
0
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Attempted to sell my house, service was awful, it was me chasing and recommending changes to adverts, photos, words, and even offered to reduce the price, which they declined to sell. Spoke with Catherine who was the director who said she was looking at it ...
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Jan 23, 2019
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(3)
Hi Lee
Could you please contact me directly to let me know which property you were offering on and I shall find out what happened here? We are highly regulated and legally have to, and always do, submit offers to our clients. I am sorry you weren't contacted, this is something I will look into. ...
Sep 07,2018
Sep 07,2018
0
people found
this helpful
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PJC have been really helpful and I can't thank the staff enough.
Thanks for everything guys! I'll be coming back to you when I am ready to buy/sell in the future :)...
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Comment on agent fees
Good
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May 04,2018
May 04,2018
0
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Julie is outstanding estate agent,with a postive attitude,to make the sale work for both parties.
Julie gone the extra mile,for me and it very much appreciated.I would recommend julie to everyone,I hope to see her with promotion in the future ,...
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Comment on agent fees
Reasonable
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May 08, 2018
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(1)
Thank you for taking the time to comment on your experience and our member of staff Julie who is a valued member of our Bridgend Branch. We hope to continue working with you in the future. ...
May 03,2018
May 03,2018
1
people found
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Thanks to PJC for such a professional approach to the sale of our property. We've used other local agents in the past. The team at PJC were much better at keeping in touch with us and offering advice on the sale....
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Comment on agent fees
Fair
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May 08, 2018
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Thank you kindly for your review and in taking the time to highlight those staff that stood out to you. Should you need any assistance in the future please do not hesitate to let us know. ...
May 03,2018
May 03,2018
0
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Julie hopkins at Payton Jewell Caines is the most lovely sales lady ive ever met , so lovely helpful and down to earth by far the best around ! Very highly recommend...
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May 08, 2018
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Thank you so much for taking the time to review our services and highlight your experience of our colleague Julie. We are very grateful. ...
Jan 29,2018
Jan 29,2018
0
people found
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My personal experience from selling with PJC - outstanding.
No complaints whatsoever. The staff kept me informed every step of the way, were patient, skilful and diligent in successfully concluding a sale of my property.
Buying, or selling a property can be very stressful, but ...
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Comment on agent fees
Very reasonable.
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Dec 16,2017
Dec 16,2017
0
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Awful service from the Bridgend Branch of PJC, I had to constantly email or ring them for updates, they did very little to earn the fee I paid, not proactive at all. I had to tell them constantly to chase things up, the slowest service ...
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Comment on agent fees
Far too high for the service you get.
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Apr 12, 2018
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(2)
We are very sorry that you aren't happy with our service. This review site doesn't allow us to see your contact details so please can I ask that you email me with the details of your property so that we can investigate what has happened. [email protected] or telephone 01656 654328. Thank you, Catherine (Director) ...
Sep 15,2017
Sep 15,2017
0
people found
this helpful
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My partner and myself were originally looking for a property to rent in the Bridgend area.
Although we eventually decided to stay where we are and did not move in the end. I specifically wanted to thank Payton Jewell & Caines rental team for all their ...
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Comment on agent fees
The fees were comparative to other agencies in the area
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Sep 18, 2017
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Dear Mr & Mrs Baker
Thank you for your kind comments. Should you need any further assistance in the future we would be more than happy to help
Kind regards ...
Aug 21,2017
Aug 21,2017
0
people found
this helpful
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The experience started well with the agent being on time and showing me around the property. That's about where it ended. The property was advertised as 'available immediately', which was imperative to my timetable.
Once I'd agreed to rent the property I was supposed to ...
read full review
read full review
Comment on agent fees
Agency fees are a joke at the best of times. A licence to print money. But it goes beyond this when the effort from the agent amounts to false advertising on a website, incompetence in sending correct information and a complete inability to return phone calls within 2 working days.
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Aug 24, 2017
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(1)
I am sincerely sorry to have heard of your experiences. As you do not state your name I am unable to comment further on your exact case but of course would be more than happy to discuss this with you further and would appreciate you making contact with myself in this matter.
The detail given above does not fit with our working procedures. I would comment that we do not send application forms out. These are sent directly by email link from a national referencing company who are always happy to ...
Dec 02,2016
Dec 02,2016
1
people found
this helpful
this helpful
Great customer service. Very professional and kept me fully informed of what was happening during each step of my sale and purchase. Would definitely recommend using them and would be my first choice if I move again....
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Comment on agent fees
No dearer than anyone else
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Jun 22,2015
Jun 22,2015
0
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Paid PJC over £300 to find a tenant and professionally manage the property. First month's rent was nearly two weeks late after I chased it five times then one member of staff tried to blame the other. PJC failed to tell tenant my builder was to ...
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What agent could do to change your mind?
The agent should have recognised their incompetence and returned my ‚£300 as it was obtained by false and misleading advertising.Attached Filesnbsp;
Comment on agent fees
Way too over priced for the incompetent service.
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Mar 18,2015
Mar 18,2015
2
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Being past customers of Payton Jewell Caines, and in particular the Pencoed office the review below refers to, we felt compelled to put our own review.
Having sold and bought through the Pencoed office over the past few years we have developed a relationship with ...
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Feb 19,2015
Feb 19,2015
9
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Please if there is one thing you do when selling your house is not to use these people. Right from day one it was excuses lies and cover ups. The manager is the rudest woman I have ever encountered and her side kick is a ...
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Mar 16, 2015
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(2)
Just to clarify the above statement by the agent refers to myself and not to the review above. I now feel the need to post a review having been hounded by phone call and letter from Payton jewell caines and being made aware of this site from the managing director. I removed my house from sale having discovered there was an offer on the property only after looking on the website which informed me of this I didn't find this acceptable nor did I find the tone of the branch manager when she started ...
Jan 11,2015
Jan 11,2015
2
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this helpful
this helpful
This company promised 'the highest level of customer service' First month's rent from tenant was paid nearly two weeks late despite the fact I was paying for rent on time. After a litany of errors I wrote to complain and I was offered three month's ...
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What agent could do to change your mind?
Far too expensive compared to other agents.Attached Filesnbsp;
Comment on agent fees
Far too expensive compared to other agents.
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Dec 19,2014
Dec 19,2014
4
people found
this helpful
this helpful
Didnt inform us our offer was accepted. Had to call office several times to get updates. Blatently lied about posting my new property keys to me by Special Delivery causing alot of hassle and stress. Did not earn the fee I had to pay. Would ...
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Comment on agent fees
All they did was put the sold sign up and it cost me a couple of grand.
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Nov 07,2014
Nov 07,2014
5
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The concept of treating customers fairly does not extend to this estate / letting agent.
Their customer service is in my opinion of a very low standard. My circumstances were that I was made redundant and spent 3 months without an income. I used my savings to ...
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What agent could do to change your mind?
Fully appreciate the agent would need to contact me about the rent being 2 working days late however it would have been better if they had not sent a letter threatening eviction when my conduct to date has been very good in both maintaining the property to the highest standard and paying rent in full and on time. I kept them updated on my unemployment and made every effort using my savings to maintain my rent, which I did so I felt the letter was an appalling treatment of a customer.Attached Filesnbsp;
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Nov 12, 2014
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Thank you for your feedback and opinion, We take our instructions from the Landlord and action them in accordance with the Tenancy Agreement . If you wish to discuss this further please contact the office ...
Aug 21,2014
Aug 21,2014
4
people found
this helpful
this helpful
PJC are very unprofessional - avoid them - they disagreed with concerns raised - the Ombudsman did not - my advice is to use the Ombudsman service to obtain redress, its free and very efficient....
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What agent could do to change your mind?
Agreed with the concerns raised and apologisedAttached Filesnbsp;
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Jun 10,2014
Jun 10,2014
7
people found
this helpful
this helpful
Avoid renting with Payton Jewell and Caines estate agents. The estate agents allowed us to move into a filthy house (managed by them), we left the property in a better state than we found it, only to find that they wanted to take our bond ...
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Jun 11, 2014
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Thank you for your feedback and opinions however we take our instructions from the Landlord and would not dispute any bond issue without sufficient evidence. We cannot comment on this case as we do not have all the details. If you wish to discuss this further please contact the office ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:24 PM 09/05/2018 by Sara Hawkins
The detail given above does not fit with our working procedures. I would comment that we do not send application forms out. These are sent directly by email link from a national referencing company who are always happy to assist our clients with completion of the forms. In addition no deposit or rent is taken until move in date.
We are completely transparent at the outset of every part of our process, our fees are well advertised online and in our offices (explaining the detail of what they are for), negotiators give out applicant information handbooks on all viewings, and before any applicant applies they are directed to our website where they need to sign our terms detailing again our processes and fees.
After applying we will ensure all criteria is met before taking any fees. At this point the team discuss the detail of the let further with every applicant and explain whether the landlord self manages or PJC manages throughout the term. No landlord contact details are given out until move in day.
I do hope you will take the time to contact me and discuss further so we may understand what may have gone wrong.
Kind regards