100% sales valuation accuracy
100% sales fee satisfaction
Aug 20,2017
Aug 20,2017
2
people found
this helpful
this helpful
After reading the appalling review left by our buyer, I felt compelled to set the record straight.
From our point of view, the estate agent provided a good service and carried out our instructions in a timely manner.
The house was put back on the market on our instruction because the process had dragged on for almost 13 weeks (no chain involved). The delay was caused by the buyer not having the deposit in place (we have an email from their solicitor confirming this). When we expressed our concerns we were given an assurance that the exchange would take place on the following Monday. This did not happen, so we put the house back on the market. This clearly had the desired effect as the exchange took place 2 days later.
The reason my wife was in the house on the day of the final inspection was because she had driven 150 miles to remove curtains and curtain rails (at the buyer's request) just prior to completion. We wanted to leave these up until the last minute so that the house was not obviously empty and so become the target for burglars or squatters.
The estate agent did not 'allow' us to be in the house. This was still our house so we did not need permission from anyone to be there.
The reason the old appliances were not removed is because they were included in the sale of the house and were listed in the contracts (which had already been exchanged by the time we were asked to remove them). We had removed other items as requested by the buyer via their solicitor, but the appliances in question were not included in that request. In any case, it is not the agent's role to negotiate what should or should not be part of the sale - this is for the buyers/vendors and their solicitors to sort out before exchange of contracts. The buyers did not seem to understand this.
As an example of the good service, when the house was originally advertised, the back garden was in a bit of a mess. When we cut the grass we advised the agent and they came over, took more pictures and updated the advert on the same day. They secured an offer for us within 10 days of putting it up for sale.
I would have no hesitation in recommending Chappell and Matthews.
From our point of view, the estate agent provided a good service and carried out our instructions in a timely manner.
The house was put back on the market on our instruction because the process had dragged on for almost 13 weeks (no chain involved). The delay was caused by the buyer not having the deposit in place (we have an email from their solicitor confirming this). When we expressed our concerns we were given an assurance that the exchange would take place on the following Monday. This did not happen, so we put the house back on the market. This clearly had the desired effect as the exchange took place 2 days later.
The reason my wife was in the house on the day of the final inspection was because she had driven 150 miles to remove curtains and curtain rails (at the buyer's request) just prior to completion. We wanted to leave these up until the last minute so that the house was not obviously empty and so become the target for burglars or squatters.
The estate agent did not 'allow' us to be in the house. This was still our house so we did not need permission from anyone to be there.
The reason the old appliances were not removed is because they were included in the sale of the house and were listed in the contracts (which had already been exchanged by the time we were asked to remove them). We had removed other items as requested by the buyer via their solicitor, but the appliances in question were not included in that request. In any case, it is not the agent's role to negotiate what should or should not be part of the sale - this is for the buyers/vendors and their solicitors to sort out before exchange of contracts. The buyers did not seem to understand this.
As an example of the good service, when the house was originally advertised, the back garden was in a bit of a mess. When we cut the grass we advised the agent and they came over, took more pictures and updated the advert on the same day. They secured an offer for us within 10 days of putting it up for sale.
I would have no hesitation in recommending Chappell and Matthews.
Comment on agent fees
Significantly cheaper than the 2 other agents we were considering.
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Latest Reviews
1st Aug 2022
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reviewed by 'Simona Havristiuc'
14th Jun 2019
reviewed by 'Wendy'
25th Apr 2019
reviewed by 'Catherine'
Opening Hours
Address
Chappell & Matthews
2 Northumberland Buildings
Bath
Somerset
BA1 2JB
01225422888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £230,000 | £280,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 8 | 4 | 1 | 0 | 1 | 1 | 0 | 0 |
Areas covered
- BA1
- BA2
- BS31
- BA14
- BA15
- BA11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 01,2022
Aug 01,2022
1
people found
this helpful
this helpful
Our new house was unliveable when we moved in. We were told by the agents that we would be waiting for a bit of paint to dry when we move in but when we stepped foot into the house it was a building site with ...
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Jun 05,2021
Jun 05,2021
0
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I would like to thank Lauren Figurski for helping us during our rental application. She could not have been more kinder than she was.
Excellent service from Chappell&Matthews Bath.
Exceptional professionalism, advice and assistance from Lauren to whom I am particularly grateful for all ...
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Apr 29,2020
Apr 29,2020
0
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Excellent service from Chappell & Matthews (Bath). Exceptional professionalism, advice and assistance from Jennifer and Chloe, to whom I was particularly grateful for the arranging the let urgently in this time of the Coronavirus Pandemic, adapting processes to accommodate the move. Thank you....
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Feb 01,2020
Feb 01,2020
0
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Very pleased with the service we have received from Chappell & Matthews. They came up with credible tenants. I would definitely recommend them, and I'm sure we will be using their services again in the future. I would like to mention Alice Jackson in particular who ...
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Jun 14,2019
Jun 14,2019
1
people found
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I would like to thank Alice Jackson for helping me during my rental application. She could not have been kinder or more helpful guiding me through the whole rental process....
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Apr 25,2019
Apr 25,2019
0
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Thank you very much Alice! She has done a great job, efficiently and swiftly, and I am very happy to be living in my new property :)...
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Apr 05,2019
Apr 05,2019
0
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Everything went smoothly with very helpful staff. All paperwork was completed in good time with credit references done very quickly enabling me to move in at very short notice, with a special mention to Alice....
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Jan 30,2019
Jan 30,2019
1
people found
this helpful
this helpful
It's been over a month and property management not bother to send out contractor to fix radiator and keep telling lies all time never go with this agent every my personal suggestion . Landlord or tennent both ....
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Comment on agent fees
Bad
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Oct 02,2018
Oct 02,2018
0
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Alice Jackson went out of her way to help me with my credit reference problems yesterday and arrived at a successful conclusion. I could not have managed tis without her - really excellent service. Thank you....
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May 24,2018
May 24,2018
0
people found
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I have let my flat with Chappell and Matthews for a good number of years now and have always received excellent service. Any problems are always dealt with quickly and efficiently and I am kept fully in the picture....
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Comment on agent fees
Reasonable
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May 19,2018
May 19,2018
0
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Both Jasmine and Alice were extremely helpful and professional. Moving into my new rental accommodation was made as smooth and painless as possible and all my queries were responded to promptly and effectively. I am very happy with the service I have received....
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Comment on agent fees
Agent fees seem fair for the service provided.
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Sep 27,2017
Sep 27,2017
1
people found
this helpful
this helpful
Both Jasmin and Alice have been extremely helpful during every step of my move and continue to be approachable and easy to get hold of....
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Comment on agent fees
I can't actually remember how much the agency fees were so they can't have been that extortionate!
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Aug 20,2017
Aug 20,2017
2
people found
this helpful
this helpful
After reading the appalling review left by our buyer, I felt compelled to set the record straight.
From our point of view, the estate agent provided a good service and carried out our instructions in a timely manner.
The house was put back on the ...
read full review
read full review
Comment on agent fees
Significantly cheaper than the 2 other agents we were considering.
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Yes
Jul 19,2017
Jul 19,2017
2
people found
this helpful
this helpful
Appalling service as buyers we were stressed out by the dishonest and untrustworthy actions of the estate agents, they deliberately ignored clear instructions that we did not want to meet the seller after the house was put back on the market 2 days before exchange ( due ...
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May 21,2015
May 21,2015
1
people found
this helpful
this helpful
After registering with numerous agents within bath and having no success i decided to pop into Chappell and Matthews. After reading some of the awful reviews i was pleasantly surprised. Welcomed with warm friendly faces who made me feel extremely welcome and vauled. They had ...
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Comment on agent fees
Average for the area, very pleased
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Oct 19,2014
Oct 19,2014
0
people found
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Rubbish not returning emails or phone calls trying to rip me off with deposit!
6 months of damp in house nothing done
As long as there getting there cut they don't care!...
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Comment on agent fees
Don't do anything for the money
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Aug 19,2014
Aug 19,2014
1
people found
this helpful
this helpful
Terrible communication. When everything is going ok, they still find reasons to take money from your account on a regular basis. Several times they have deducted rental income from us for "investigative work". Despite repeated attempts, they refuse to tell you what it was for. ...
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Feb 28,2014
Feb 28,2014
0
people found
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I let several properties using Chappell & Matthews, the service I receive is exceptional. Using this branch represents good value for money as they are very organised, so I rarely have to spend any effort thinking about these properties! I would highly recommend this branch if ...
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Feb 26,2014
Feb 26,2014
0
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When i started looking for a Bath agent to manage my property lot of people i spoke to had suggested other agents but my sister in law has a property managed by Chappell and Matthews in Bristol, so i thought i'd take a chance and ...
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Dec 11,2013
Dec 11,2013
1
people found
this helpful
this helpful
If I could give them a worse review than terrible I would. From start to finish they are useless charlatons out to grab money. Disgusted with how they notified us that we were being given notice by the landlord, a text message reading "Sorry checkout 18.2.14. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:04 AM 26/09/2017 by Alice
