Luton, LU1
1.7/5, 12 reviews
17% recommended
67% lettings valuation accuracy
75% lettings fee satisfaction

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“I bought a property from Haart - Leagrave branch in ......”

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Aug 17,2017
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By: 'UlaB'
Aug 17,2017
2 people found
this helpful
I bought a property from Haart - Leagrave branch in Luton in June, which at the time was managed by the same company. My solicitor sent a letter to the agent to return the keys to me after the purchase was completed. It is mid August and I still do not have the set of keys back! I wrote to Haart and rang many times, requesting return of the keys for my property but they never came back to me. I even offered them to drop the keys through the letter box, to make it easier. I spoke to Luton office, then I was connected to Colchester office to Mr Lewis Olley - Property Manager etc and still waiting for my keys. Although the purchasing part was long but successful, it is so disappointing that now Haart ignores my emails and calls and for no reason keeps the keys to my property. I spoke to my solicitor and we are going to write a formal complaint about this situation. It is difficult to understand why they behave in this unprofessional way and provide such poor service? I am very disappointed with Haart attitude and not following the procedures and instructions from the lawyer.
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By: ross collings
Aug 17, 2017
Hi UlaB,

We're sorry to hear about your poor experience, please note however this review is concerning the Luton Lettings branch and not the Leagrave branch. If you would like us to investigate your poor experience, please get in touch with our help team at [email protected].

Thank you,

Regards
Ross

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Latest Reviews

View all Reviews 12
21st Dec 2021
reviewed by 'G'
“I have full property management contract with Haart Luton and cannot wait for it to end. Haart maintenance team covering ......”
7th Nov 2021
reviewed by 'Michelle M'
“At this point I am tired. I have been patient and tried my best to be kind. I moved in ......”
12th Apr 2021
reviewed by 'G'
“Substandard customer service of Haart Luton Property Management & their Accounts Dpt.No-one returns calls, not able to get through to ......”
1st Apr 2021
reviewed by 'G'
“Haart Luton accounting department do not send monthly rent statements at all. Moreover, they do not have direct phone line ......”
8th Mar 2021
reviewed by 'Victoria'
“I am very happy with Haarts lettings Estate agents. I have rented for a while through them and Kathleen Chapman ......”
5th Nov 2018
reviewed by 'London'
“Great service from Haart in Luton, Tom the branch manager is a major credit to the company. Tom ensured a ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
10-12 Wellington Street
Luton
Bedfordshire
LU1 2QH
01582 721532

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 75% £650 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 1 2 0 0 1 1 0 3
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Breach of contract by Haart Luton...”

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Dec 21,2021
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By: 'G'
Dec 21,2021
2 people found
this helpful
I have full property management contract with Haart Luton and cannot wait for it to end. Haart maintenance team covering Luton have ignored multiple request for a repair made by my tenant and myself ( issue logged via their website, phone calls and emails). My property ...
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“At this point I am tired. I have been patient......”

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Nov 07,2021
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By: 'Michelle M'
Nov 07,2021
1 people found
this helpful
At this point I am tired. I have been patient and tried my best to be kind. I moved in with some friends into a property managed by haart august 2020. On the day of arrival after mind you One month, yes they had one month ...
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“Substandard customer service of Haart Luton P......”

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Apr 12,2021
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By: 'G'
Apr 12,2021
1 people found
this helpful
Substandard customer service of Haart Luton Property Management & their Accounts Dpt. No-one returns calls, not able to get through to Property Maintenance department, have left many voicemails, to which never received any written or verbal reply. Please avoid at all costs, save yourself lots of ...
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“Substandard service...”

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Apr 01,2021
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By: 'G'
Apr 01,2021
1 people found
this helpful
Haart Luton accounting department do not send monthly rent statements at all. Moreover, they do not have direct phone line for their landlords!!!!! When calling Property Management no-one answers their phone calls!!!!! My voicemails and e-mails have been ignored for a whole month. Shocking how ...
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“I am very happy with Haarts lettings Estate a......”

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Mar 08,2021
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Kathleen
By: 'Victoria'
Mar 08,2021
0 people found
this helpful
I am very happy with Haarts lettings Estate agents. I have rented for a while through them and Kathleen Chapman their staff member especially has been very helpful and kind. I would definately recommend haarts to rent through to anyone. Thankyou haarts and to Kathleen ...
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“Great Service...”

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Nov 05,2018
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Tom
By: 'London'
Nov 05,2018
0 people found
this helpful
Great service from Haart in Luton, Tom the branch manager is a major credit to the company. Tom ensured a smooth transition and great communication with the seller to get things moving quickly....
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“I bought a property from Haart - Leagrave branch in ......”

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Aug 17,2017
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By: 'UlaB'
Aug 17,2017
2 people found
this helpful
I bought a property from Haart - Leagrave branch in Luton in June, which at the time was managed by the same company. My solicitor sent a letter to the agent to return the keys to me after the purchase was completed. It is mid ...
read full review
Comment on agent fees
N/A
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross collings
Aug 17, 2017
View all comments (1)
Hi UlaB, We're sorry to hear about your poor experience, please note however this review is concerning the Luton Lettings branch and not the Leagrave branch. If you would like us to investigate your poor experience, please get in touch with our help team at [email protected]. Thank you, Regards Ross ...

“I attempted to use this letting agency for a one ......”

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Mar 03,2015
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By: 'Anonymous'
Mar 03,2015
3 people found
this helpful
I attempted to use this letting agency for a one bed property They seemed very professional and curteous at first but then the whole experience went down hill. I prepared and gave holding few for the property which was accepted by agents and by the ...
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By: Customer Relations Manager
Apr 22, 2015
View all comments (3)
Hi Tenant I'm sorry to hear about your situation. Please do email [email protected] so we can investigate this as your satisfaction is important to us. Many thanks Melanie Smith Customer Relations Manager ...

“Terrible agent, lied to all the way through about the ......”

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Dec 09,2013
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Tom
By: 'Ann'
Dec 09,2013
2 people found
this helpful
Terrible agent, lied to all the way through about the sale which fell through. Would not recommend, would recommend to stay well clear of this agent. Tom is extremely pushy and will not take no for an answer. Never had such a bad experience as ...
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What agent could do to change your mind?
Been honest
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“Awful service from the property management team. The branch staff ......”

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Jul 25,2013
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By: 'NH3011'
Jul 25,2013
2 people found
this helpful
Awful service from the property management team. The branch staff are fantastic however landlords have very little contact with them as the property is managed by a central management team. I had unauthorised visits to my property by contractors who carried out unauthorised work and ...
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“I was at my solicitors signing for a house I ......”

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Jul 14,2013
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Tom
By: 'K'
Jul 14,2013
0 people found
this helpful
I was at my solicitors signing for a house I purchased through haarts, while I was at the solicitors to exchange contracts on Friday night, haarts phoned my solicitor and said no way can we sell this property to me because we have received a ...
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What agent could do to change your mind?
Been Honest
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“Very poor, everything wrong that could possibly go wrong did. ......”

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May 22,2013
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Gareth
By: 'jj1'
May 22,2013
5 people found
this helpful
Very poor, everything wrong that could possibly go wrong did. They only care about profits and are very unhelpful. Lied a lot regarding details...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by haart, Luton LU1 2QH



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